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Coon Rapids Cleaning Services Reviews
When I called, I expected to set up 3 appointments with them at intervals that I thought would work for my needs (every other week). They told me they would only set up the first visit. I made the first appointment for a Friday 2 weeks out, and expected them to be there. They missed the first appointment and did not call. I tried them off and on through out the weekend to reach someone by phone. No answer and no replies to my messages. I finally got someone that picked up the phone the following Wednesday. They apologized, thanked me for calling back, and used the excuse that through a computer issue, they had lost a bunch of the appointments that they had set up, and set another appointment for about 10 days out and explained that they called the day before the appointment between 3 and 5 to confirm. The day of the confirmation call came and went and when I tried to reach them again, I could not get through. They shut down their phones when they start making the confirmation calls at the end of the day, and don't return the calls until the next day or the day after. don't leave a message expecting to get a prompt reply. Only deal with them when they answer the phone and be prepared to call 3 or 4 times before you get someone to pick up the phone. Two days later, I got the confirmation call. I had to change my schedule to accommodate them.
I did contact them via there web site and explained the situation to them in an email. I was surprised that I got a really good response from them after I explained what my situation was. But that
When I went to redeem the second Groupon, this was a total disaster. I need them out on a specific Thursday because I was having company Saturday morning and knew that I had to take my husband to the doctor on Friday and that would take most of the day. I set the appointment, got a confirmation call and waited for them to show. Got a call when they were an hour late, they said would be another hour and a half before they would be here.They called back two hours later, the cleaner told me she had about 15 more minutes and then a 45 minute drive. I told her I would wait. She called back an hour later and delayed again. By the time she actually called me to tell me she could get to my house, it was 6pm and she was 45 minutes away. I told her to start driving. She called me back 45 minutes later with some dumb excuse and I finally told her not to bother, by the time she drove here and put in 2 hours of cleaning, it would have been 10:15pm.
Maybe you will have better luck if you tried this company when you pay full price but I doubt it. I have waited to rate this company this long because I didn't want my utter frustration and anger with their lack of customer service to make this rating just a rant at how lousy they are.
And by the way, I was told by at least 3 employees of this company that each cleaner does not have attachments for their company provided vacs, and they only have a couple of handheld vacs that can do carpeted stairs that the cleaners can get for use when they need to "check them out" for specific jobs. I have a 110 lb black lab. Do you know how much they shed throughout the summer? My stairs were ignored 3 out of 6 times, twice they were vacuumed using an upright and the other time they used my central vac system to vacuum them with because the cleaner showed up without a working vac. The 2 times they used the upright, the hair was left behind enough that I could collect a pile of it by just running my fingers along the back side of the steps.
Lousy at keeping appointments, slow cleaners, cleaners that would work for 45 minutes and charge you for 2 hours and not get what you asked done, unresponsive customer service. And apparently no financial security on their credit card transactions.
When I paid for the sales tax on the first Groupon, I used a debit card for a brand new account and paid for it over the phone. This was the first time I used it (and the last). About two weeks later, my bank statement told me I was the new owner of a "no contract" cell phone and that I had purchased a minute card for it also! This was just too much for me to even consider using this company again!
If you want to add to your stress level, this is the perfect company for you to use.
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