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He politely offered to install new, heavy duty springs on the garage door, to see if that would "help" I declined, since I couldn't see how this would fix the broken part. (Stronger springs might have prevented the part failure, but we were past that.) He then provided me with an estimate for a new garage door opener (with new garage door springs). And an invoice for a service call!
My concern? I was charged $89 for a sales call!
I knew that replacement might be required, but I did not expect to be told that T&C does not carry parts for Genie openers, and, because of that, replacement was the only alternative. Had I been provided that information when I made the appointment, I would have hunted for someone else to do the repair. Failing that, I would have most likely come back to T&C for replacement, based on the positive experience documented in other reviews.
Instead, I have been left feeling that they misrepresented the service available, and charged me for the opportunity to provide a quote.
BTW - The company description on Angie's list says no travel charges and no service fees. Perhaps that should be updated. Since no work was done, yet I was charged, I believe this description is inaccurate.
9 August update: The owner called today, hoping to better understand the situation that "
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