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Dry Cleaning reviews in Warren
The price came out to $110.56. I was astounded by the cost, but figured it would be worth. So I paid in full via CC.
The woman at the desk advised that I could pick the garments up on 2/26/15. (Normal 2 day turnaround)
My wife arrived there late afternoon on 2/26/15, only to find that they were not there nor completed. She explained
they were a little backed up at the wash plant. She informed my wife that they would be ready "first thing
in the morning". (No biggie, things happen. I didn't need my suit until 3/1/15 - I had a formal affair at work to attend.)
I arrived on 2/27/15, "first thing in the morning." I actually followed the woman into the store as she was opening. 7AM.
She was frustrated that someone had parked in her parking spot and vented a little. I asked about my clothes and she said said they weren't done yet & for me to try back in the afternoon. (Pretty
My wife checked the cleaners again on 2/28/15. STILL no garments back from the wash. (I'm super ticked at this point, hearing that my suit isn't there and I'll have to find something else to wear for my Formal Affair at work.)
A guy was there this time and he took my wife's name and number down. He said he would call IF they came in later that day. (2/28/15). No call was made.
3/2/15 - I arrive at the cleaners to find 15 out of 17 garments are there. The guy says 2 are still at the wash & he's not sure when they will be in. He had my receipt taped on the computer and admitted that he was supposed to call me, but it must have "slipped his mind".
My 15 garments are stuffed into a 2 plastic bags. I expected them to be individually wrapped. Clean and neat. If not all, at
least my suit and ties. This was not the case. I was also informed that
I was charged $12 for the Ball Gown to be washed, and it should have
I get home and unwrap my clothes, only to find they they
STINK. They smell of cigarettes - neither I or my wife smokes, nor have
we been around smoke in the garments. This is downright ridiculous.
I expect a call and a solution to this matter in a timely fashion.
I brought the suit back and explained what had happen, that we had used their services for many years and this was unacceptable. The owner said his machines are working properly and it wasn't his fault, he did what he was supposed to do. He then checked the cleaning label to see if he did clean it correctly. Owner said "that's what I did". I asked if he would do anything to correct the error and he said not his fault and he would do nothing to help.
We will not be going back to this place again, we are now out the price of a suit.
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