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My wife being the level headed woman that she is asked if it's possible to get someone out to look at it. With tempered expectations I agreed with her to try calling R&L Heating and Cooling which is a local company I have dealt with before when I bought a replacement water panel for our humidifier. The operator who answered the emergency on call number was extremely helpful and up front about the prices. After a quick discussion we agreed to give it a shot and try to work with them to get our problem solved so we could try to stay in our home for Christmas.
Within a short period of time a technician named JD called back to our home. He was extremely helpful and actually worked with me over the phone to diagnose the issue. For my small part of the matter I was able to read a diagnostic code from a trouble light which was mounted to the ignition unit. After describing the error message to JD he immediately knew what to do. He had me take the phone down to the furnace and try to fire it up. Just by listening over the phone JD was able to diagnose that the exhaust motor was not engaging and that we would most likely need a new one. This was great although it only got us halfway there in terms of resolving the situation. However, JD's knowledge and quick ability to effectively troubleshoot saved us time and money which were invaluable in this situation.
Now onto the tricky part which was to find a replacement motor on Christmas day. JD was apprehensive about the possibilities of getting the parts although he went right to work on finding the correct part and price in his service catalogue based on our furnace model number and serial. He tried calling a local supply shop to see if they could come in and open up to sell him the part. Unfortunately, there was no answer. The situation was looking very grim. JD however was not quite prepared to give up. He called some of his associates on the off
As promised JD showed up on time and was down the stairs working on the problem quicker than you could say "Grandma got run over by a reindeer". I watched him quickly go to work and replace that motor in no time. The whole time he was walking me through some of the main components and functions for my own general education on the topic which was far above and beyond the type of service I had expected to receive on this holiday.
Ultimately that day our furnace was back up and running thanks to R&L Heating and Cooling and their miracle working technician JD. I want to express how very pleased I was with their clutch performance and willingness to go the extra mile for the customer who happened to be me that day. This is truly a trait that is rarely found in any company in business today and as such they have my unwavering support and gratitude as well as my loyalty to provide future business to them.
To R&L Heating and Cooling and to JD.Thank you so very much for saving our Christmas!"
All HVAC Contractors in Taylor, MI
Dearborn Heights, MI
Clinton Township, MI