Saint Louis Water Damage Restoration Articles

Sample Reviews

A

Rating
During recent heavy rains, water seeped in along a wall in our finished basement. We contacted
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
at
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
through the Angie's List messaging service at 8 pm. I was impressed that we received a message within 1 hour of contacting him. As arranged, a team arrived the following afternoon and checked for wetness all along the wall. They were prepared to explain remediation options: how to take care of the problem ourselves, and how they could take care of it for us. What they proposed made sense. They were courteous and knowledgeable, and answered all my questions. When I decided to have
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
do the work, they took care of it on the spot, cleaned up after themselves, and charged a much more reasonable fee than another vendor that we had previously contacted for an estimate. I am more than satisfied and wouldn't hesitate to recommend
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
.
- Jeanne B.
A

Rating
I can't say enough good things about these guys! I had a sump pump failure sometime Wednesday night. I found out my basement flooded Thursday late morning. I called my insurance agent (luckily I had paid for a rider to cover water in my basement!) and asked for a referral for a company to come and clean up the water and everything damaged by the water. I called that company and they said they couldn't come out till the next morning, on Friday. When they showed up, they couldn't give me an exact price for the cleanup, telling me it would be between $4000 and $6500. I told them that my insurance would only cover up to $5000 with a $1000 deductible and I didn't have more than $1000 in the bank so I needed an exact price. I called my insurance agent back and they told me I could get other estimates. I got online and found
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
.
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
answered the phone right away. I told him my situation and he said he could help me. He came out right away and told me he would take care of the clean up for $4500, staying under my cap of $5000. Their crew came out first thing Saturday morning and went over and above cleaning up the mess! They removed the ruined carpet, lots of drywall, trim and damaged personal items. They even took all the debris with them that day! They left multiple industrial fans, a couple industrial dehumidifiers and an air scrubber, leaving them there for 2 days to dry everything out. I couldn't be any happier with the results! They took care of me in a horrible, stressful situation and I can't thank them enough!

- jeanette G.
D

Rating
They were never on time, They never seemed to know what exactly to do or who was in charge. The real kicker is thought that they actually did things wrong and caused further damage to my home because the workers are basically untrained and unsupervised. When the project manager was told of the damage caused he said it wasn't his fault because he didn't do it himself. NExcuse me, he's in charge and assigned the people their jobs even if he didn't physically complete them himself. Will never call them for anything again and will tell everyone we know not to call them either. Very unprofessional
- Karen G.
A

Rating
My house was flooded.
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
and his crew came quickly to assess the damage and remove wet carpet, pads, drywall, insulation, and cabinets. They used antimicrobial spray to assure no mold or other organisms would grow and installed five or six large dehumidifiers and many fans to assure everything was completely dry. The drying process took about four days. Every person on the crew worked efficiently and were pleasant. Having
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
take care of things, made a difficult situation much easier.
- Sharon C.
F

Rating
In the spring we agreed to have the work done in
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
, which was still several months away. When we hadn't received any updates up thru May and June we called the team to ask how their planning was coming along. It turned out they had done nothing and at that late time, they were unable to find a subcontractor to shore up the flooring. So we canceled the work but said we were still interested to have the work done sometime in the fall.
Again we heard nothing through August so we called to inquire how they were coming along with the planning. We learned the project lead had left the company. The foreman said they thought we didn't want to use them any more. We said we'd like to give them another
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
since they were recommended to us. Another month passed and again we didn't hear from them so we called the office manager in
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
. He had the foreman give us a call. The foreman said it would take about 6 weeks to find a good subcontractor to do the work under the floor. He promised to call us with weekly updates on his
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
for a subcontractor.
We haven't heard from him since and it has been over 2 weeks now. So I called today to inform the office manager that (1) we no longer want their services, (2) that I would write up an Angie's List review, and (3) we want our hardcopy engineer plans returned to us.
- Kirsten N.
A

Rating
Overall, things went very smoothly. The guys from
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
were generally timely and good to work with. They even went above and beyond the original quote and added two more fans to the project, because of how the walls laid out in my basement. I would definitely use them again, if I had to.
- Darren G.
D

Rating
Company was professional and quick to reply to my initial inquiry regarding the basement clean up. The tearing up of carpet and baseboards along with disinfecting was done in a quick and timely manner. Because of this, I decided to hire them for the remodel of the basement as well. It has been 4.5 weeks and the remodel still hasn't happened. They often don't return my calls and when I do get a hold of them they tell me they have been busy and haven't had a
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
to talk to the insurance company (to figure out reimbursement). I realize it is a busy season with all of the rain we've had, but I don't feel like I am being prioritized and believe I will go ahead with a different company for the remodel. I'm not sure why it's taken 4.5 weeks. The company keeps apologizing, but mean while, my tenants are living with a torn up basement. It is not right and I don't feel I am being respected.
- Kirsten P.
D

Rating
The experience was a disaster from start to finish. The reason we hired them was because our insurance company listed them as a provider that could do the repairs.
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
was very quick about coming out to our home to assess the damage. However, every step after this required multiple phone calls to
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
. It took three days to get a quote (this was a problem because we were trying to coordinate with our insurance company) and once we had the quote and had coordinated with insurance it took over a week and probably half a dozen phone calls to get them to schedule actually performing the work. The contract we signed covered four rooms and was for the expense of $4,700, most of which was not covered by our insurance because our policy didn't cover mold. Two weeks after the initial assessment they finally showed up to begin work. They brought several industrial sized machines, sealed off our rooms, and told us they would return the next day to complete the job. Also, on this day, we were told that instead of four rooms, we would only need to remove the ceiling in two. We were thrilled at the prospect of potentially not having to pay so much money. The next day (a Thursday), no one arrived to complete the job. On Friday, after three phone calls, we were assured that although they "might" not be able to make it that day, they would come on Saturday to complete the job. Obviously, no one arrived on Saturday. On Sunday we were told that they would be arriving at 9am on Monday. At 11am on Monday (again, several phone calls later) we were told they would come that afternoon. They did arrive and complete the job. After talking to the "manager" about the work that had not been performed, he said he would come back the following day to pick up the last of their equipment and bring a new invoice. When the "manager" arrived the next day, he informed me that although they had only had to perform work on half the rooms, they had to charge us more than contracted for the work that was completed, so the total was still the same. We were charged $700 for them to vacuum our hallway. As far as we can tell, the work was of adequate quality. Every interaction with this company was horrible and we feel as though they extorted money from us. Beware.
- Matthew R.
D

Rating
Overall the whole process was terrible.
They came in and pumped the water out with their generators cause we didn't have electricity that is why we flooded. They used our sump pump to help remove the water faster. Then they put fans down to dry it out. Two days later when I had a plumber come and install a battery backup on our sump pump he couldn't do it do to the sump pump wasn't working. I was baffled because it worked when they used it to pump out the water. We realized they didn't plug it back into the wall correctly.
To explain this there is a plug that plugs into another plug.... it is called a switch but it is just a three prong plug that triggers the pump to turn off and on when the float valve gets high enough that the sump pump needs to turn on.
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
when they were using it to pump my basement out plugged plugged it back into the outlet and not into the plug or switch. If you plug it into the main outlet to will run continuously and no stop. Hence why they call it a switch.
So I called
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
and they told me they would cut me a check and to not worry about it. I called back after the weekend and the owner (guy) told me he knew nothing about this. I said his manager told me they would cut me a check for the cost of the sump pump. He said he would have to talk to him first and get back to me. I told him he could also call the Plumber and get the price of the sump pump he installed if he needed to. He called me back and said he would no pay until the insurance paid him and that the plumber suggested I was fiddling with the sump pump and was leary of who broke it. My plumber said nothing of the sorts. He was very very rude and wouldn't pay. I told my insurance company. Finally a month later he calls and tells me he hasn't been paid yet and I asked about my check. He finally paid me and the insurance paid him.
Regardless of anything this guy should of apologized and wrote me a check for the sump pump PERIOD! My entire basement just flooded and he is arguing with me over 225.00. He was rude and accused me of tampering with the sump pump. My sump pump worked when the electricity was out.... it worked when the electricity came on and it worked when HIS guys were using it. Then it was burned out and plugged in wrong. I didn't notice because the fans were running and I didn't hear it and thus it burned out probably in a day. I would not recommend this particular company to anyone ever. He is not professional and definitely not customer service friendly. I have two 7 month old twins and my house smelled like mold and they are sick preemie babies I didn't need to deal with his s***. I hope
Saint Louis Water And Smoke Damage Specialists Provider Name Locked
comes back and curses this guy for the next 10 years with bad luck for the anxiety and stress of this whole process.
- Jolene B.
F

Rating
We contacted them and they contacted us the next day. We were told we were on the waiting list and there were 200 in line ahead of us. This was when we had heavy rain here in Detroit. We called back a week later and set up an appointment because they never called us back to make an appointment. We set up the appointment and no one showed up. We never got a call back from them to reschedule or let us know they couldn't do the estimate at the appointment time.
- William C.
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All Water And Smoke Damage Specialists in Saint Louis, MI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Aaron's Restoration

5610 S Division
Grand Rapids, MI

AB Edwards Restoration LLC

788 N Bay Port Rd
Bay Port, MI

Allensbc.com

1077 Canary Ave
Yorkville, IL

Bowdecon LLC

17454 Cedar Lake Cir
Northville, MI

Brad's Cleaners

9410 SW Greenville Rd
Greenville, MI

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

CLASSIC CARPET CARE AND RESTORATION

101 WEST C STREET
Iron Mountain, MI

Crawl Space Remedies / Michigan

7258 Highland Dr
Alger, MI

DLT CONSTRUCTION

307 E Lafayette St.
Sturgis, MI

Elliot Environmental LLC

4462 Ace Commercial Ct
Bay City, MI

Foundation Specialist LLC

2925 28th St SE
Grand Rapids, MI

Hammer Restoration Inc

1733 Industrial Ave
Mount Pleasant, MI

Heartwood Building Company

540 32 Mile Rd.
Romeo, MI

HomeSavers Unlimited

1580 Park Place
Mount Pleasant, Mi

Jess Arquette

7408 Hungerford Lake Dr
Big Rapids, MI

K&E Handy Worx

mundelein
Mundelein, IL

Kingdom Construction Inc.

23927 Ecorse Rd
Taylor, MI

Mid MIchgan Drywall and PAint

8571 N. Pine Grove Rd
Vestaburg, MI

Mold Matters, Inc

1650 Barlow St
Traverse City, MI

NTK Builders

10620 Loughrea lane
Cement City, MI

Overseers

8 Casey Rd
Mc Donald, PA

ProClaim Public Insurance Adjusters

4651 Roswell Rd. NE
Atlanta, GA

Rough 2 Ready Restoration

25600 Brest Rd
Taylor, MI

ServiceMaster Professional Cleaning

9415 Northland Dr
Stanwood, MI

Stanley Steemer

1250 Ortman Rd
Marquette, MI

Sun Glo Restorations

22960 Venture Dr
Novi, MI

Wallake Construction and Restoration

5624 Gender Rd
Canal Winchester, OH

Xtreme Cleaning and Restoration

309 W. 7th St
Evart, MI
Saint Louis Zip Codes

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