Rockford Oriental Rug Cleaning Articles

Sample Reviews

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Prompt service. Picked up the rug in the room, took it out to their truck. Called me with an estimate for the repair and it seemed very reasonable. They delivered the rug about 10 days later and I was amazed with the repair, could not even see where it was. The cleaning looked good. I also liked that they delivered and placed the rug in our home (on the third floor!) and didn't just drop it at the front door. Great service!
- ADAM K.
A

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Overall the results were fantastic and the prices very reasonable. We have about $15,000 worth of heirloom oriental carpet on our floors and if
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carpet had wanted to take advantage of our naivete it would have been easy for them to do. Instead they gave us great advice and have won me and my wife as life-long customers.
- terrence J.
A

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During the pre-cleaning visit
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and Suzzane examined and measured all of the carpets to be cleaned. They explained the process, told us how long it would take and exactly what the cost would be. On Saturday,
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and
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arrived at the pre-determined time and cleaned the carpets very professionally. That evening, yellow streaks appeared in the white carpets and we thought that the carpets were ruined. Sunday morning we called
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and he reassured us that the streaks could be removed. He and
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arrived at our house within an hour and we discussed the stains.
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explained that the stains came from wicking and that he would re-do all of the carpets right away. He and
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cleaned all of the carpets again and the stains disappeared.
We highly recommend
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's Carpet Cleaning to anyone seeking a competent professional cleaning service which stands by its work.
- Arnold N.
A

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The first thing that's great is that they will pick up and deliver your carpets in the early evening -- you don't have to stay home from work. And they are VERY punctual. The second thing that's great is the quality of the work they do. Our rugs look 100% better as a result of their care -- not just cleaning, but repairing frayed edges. They also managed to somehow brighten up the colors in one of the rugs that is a dark blue with some red.
- Patricia W.
A

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and crew were right on time and did a wonderful job in the expected amount of time. My carpeting looks great!
- Nancy L B.
B

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Overall, I cannot deny that my very antique (and therefore priceless) Oriental rug looks fantastic! There is no question that
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's did a superior job in cleaning it. With that said, I have a few feedback items for them. They picked it up from my apartment in
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and delivered it to my new home in the last week of August. I had to call them consistently for status reports and each time I did so, they could not find my rug. This caused me a lot of anxiety. They would take my number and
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for my rug and call me back. I never could understand their filing system and I think they may wish to rethink whatever system they currently have setup. I also think periodic status calls/updates to the customer would go very far in providing a little more confidence in their service. I realize they have been a neighborhood establishment for quite some time (my mother used them for years before she got tired of them always "losing" her rug), but they do need to keep up with the times. Apparently my rug had moth larvae (disgusting) and needed to be fumigated. Fumigation can take 2 to 4 weeks (I got a different answer every time I called). I am grateful to
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's for catching this and saving my rug. So my only two complaints are these: lack of customer communication and an antiquated filing system (my perspective). The quality of their work is superior and you will not be disappointed if you choose them. They know Oriental rugs - it's what they do and they do it well. So I can confidently recommend their services if you have a precious, expensive rug you need treated with expertise, but be prepared for a long wait and radio silence. If you are expecting this, then you won't be surprised and it will make the end result that much better. I will use them again because they do great work - I know how they operate now and I can relax about it.
- Andrea J.
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It all went as planned. The rugs ranged from lightly soiled to heavily soiled and they did a nice job in cleaning them. I appreciated the description of the condition of the rugs (ii.e. fringe missing, binding loose etc.) Also if the rugs were domestic or truly oriental. I had 5 rugs and used the Angie's list special for $99.
- Carol J.
A

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was punctual, professional, knowledgeable, polite and competent. The carpets were cleaner than when I bought them. Everything was high quality and exactly what I wanted.
- ALAN S.
B

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the cleaning was ok, the customer service, not so much. took a week for call back for estimate. was told at time of estimate it would take 1 week. called 1 week later at 3pm on a Wednesday for an update or delivery date and got the answering service. left a message and was assured I would receive a return call ASAP. called back 11/2 hours later, left another message. 1 hour later got a call back with attitude. after a spirited discussion, (argument) with
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, arrangement made for delivery of rugs and furniture cleaning.. very pricey, and
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needs some people skills.
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, the technician, very pleasant and efficient young man. he needs to be the customer service person for this business.
- Linda B.
A

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Excellent service. They arrived right on time to pick up the rugs and delivered them at the appointed time as well.
Rugs had pet urine stains. The rugs came back looking new and bright with no
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of urine smell.
The delivery service to
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was excellent. There's an extra fee ($50 rt) but it's worth it.
- MARY C.
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All Rug Cleaning Services in Rockford, MI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Anderson Brothers Steamatic

4900 Fulton St E
Ada, MI

Brad's Cleaners

9410 SW Greenville Rd
Greenville, MI

Color Your Carpet

9733 Elaine Rd.
Jacksonville, FL

Fibercare

925 Rosewood St
Jenison, MI

Green Home Cleaning and Restoration

2952 Fingers Dr. NE
Grand Rapids, MI

HAYKO Fine Rugs and Tapestries

9-20 35th Ave
Long Island City, NY

HOMETOWN CARPET CARE

5582 KOSTER DR SW
Grandville, MI

Love My Clean House

1400 W Eldorado Pkwy
Mckinney, TX

RANDYS CARPET CARE

131 Coolidge Ave
Holland, MI

Stanley Steemer

8225 Pfeiffer Farms Dr
Byron Center, MI

TLC CLEANING

7677 BLUEBIRD DR
Jenison, MI

True Clean

4265 Cheetah run
Dorr, MI

White Glove Cleaning & Maintenance, Inc.

2154 Center Industrial Ct.
Jenison, MI

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