Rockford Oriental Rug Cleaning Articles

Sample Reviews

A

Rating
Rockford Rug Cleaning Services Provider Name Locked
was a pleasure to deal with. They were accommodating and stuck with their deadline. When the carpets were returned one was missing - good missing! The staff told us they had found some soiling on the fringe of one rug and they kept it in order to re-clean it. All rugs were clean and considerably brighter. Great service.
- Daniel M.
A

Rating
I have used
Rockford Rug Cleaning Services Provider Name Locked
before and have been very satisfied with their service. I called them again last week. Vic was punctual and very professional. The price was very reasonable and the quality of work was great. I will definitely use them again.
- Maral B.
F

Rating
These guys are TERRIBLE! And by terrible I mean REALLY, REALLY TERRIBLE! It was one thing after another with these guys.
Rockford Rug Cleaning Services Provider Name Locked
and
Rockford Rug Cleaning Services Provider Name Locked
from
Rockford Rug Cleaning Services Provider Name Locked
came by to give me a quote. We explained what needed to be done and they explained the process and talked up their dust containment system. They said they could start the job on a Monday and be done by Friday or Saturday of that same week. I had a good experience with
Rockford Rug Cleaning Services Provider Name Locked
. when I installed my basement carpeting so I thought I was hiring the best. Wow - was I wrong! I didn't realize the flooring division is completely separate from the carpeting division and my experience with the two were night and day. They apparently sub-out the flooring to a separate company. I was scheduled to start on a Monday. That day, no one showed. When we called the office no one from the flooring department could be located. They reached out to me a few hours later and acted as if the job was scheduled for Tuesday - but when
Rockford Rug Cleaning Services Provider Name Locked
arrived at the house to drop off some equipment he told my wife that he didn't even know he had the job and that he was about to go on vacation.
Rockford Rug Cleaning Services Provider Name Locked
? In confirmed with him personally by email the week prior! He said he would come back tomorrow to start the job. OK, fine. On Tuesday he did start the job - but he did not use the Atomic dust containment system. Dust was literally everywhere when I got home at the end of the day! To make matters worse, he tracked dirt through the house and left a dirt trail throughout my basement carpeting (he apparently did not take off his shoes off or use booties) and we had to clean up the tracks by hand later that night. He also made himself at home at my kitchen table and chairs leaving dust and dirty everywhere and apparently placing some of his equipment on my furniture. He left a note that day stating that two other guys would come on Wednesday at 8:00 am to continue the job. On Wednesday the workers didn't arrive until 10:45. At least they had the dust containment system and they confirmed that it wasn't used the day before. At the end of the day they told us that they were not coming on Thursday because "they had another job". Are you kidding me?? I immediately called the office to speak to
Rockford Rug Cleaning Services Provider Name Locked
. He couldn't be found and I asked for his mobile phone. I finally got a hold of him and he said that someone would be there the next day. I told him to call me back to confirm. He never called back - and no one showed on Thursday. On Friday the workers again arrived around 10:45. At the end of the day they said they would come back early on Saturday and work all day to try and get the job done. On Saturday - no one showed up. We received a call at 11:00 am from the worker stating that he was "knocking on the door at 8:00 am and no one answered" - which was simply a flat out lie because I was personally up at 7:30 am and our landscapers arrived at 7:45 because we had a large landscaping job in our front lawn scheduled that same morning. They came back the following Monday and worked throughout the entire next week to get the job done. Then, in the middle of the week they told us that because they would be staining all of the floors at one time, the smell would be so overwhelming that they didn't recommend we sleep there. What?? I specifically asked about this when we engaged them and they said it wouldn't be a problem - now I'm hearing something completely different at the 11th hour? We had to literally grab the kids and move out of our house for two days into a hotel so they could get the job done. They finally finished the job at the end of the second week. The floors were in decent shape but the stairs were done really, really poorly. I can't see how anyone would have accepted that as a final product.
Rockford Rug Cleaning Services Provider Name Locked
came by and took pictures and stated that he would send his team the following Monday to "touch it up." They arrived the following Monday and concluded what we already knew - that the entire stairway had to be re-sanded and redone once again. More inconvenience. They came back on Thursday, worked all day, and finally did it right. They also chipped the corner of my marble fireplace in the living room as they were sanding the floors. I had to call over a dozen providers to find someone to come out and repair it - $300! I sent them the invoice and deducted it from my final bill. Overall - TERRIBLE, TERRRIBLE, service and execution. A headache from day one and dealing with them to resolve issues was like dealing with
Rockford Rug Cleaning Services Provider Name Locked
,
Rockford Rug Cleaning Services Provider Name Locked
and Curly. I emailed the President of the company -
Rockford Rug Cleaning Services Provider Name Locked
- in the middle of this ordeal and received zero response. Not surprising, I suppose. I finally did hear back from him by email when the job was done with a message that simply stated "please see attached invoice". No acknowledgement of the issues, no response to my prior concerns - nothing. Just the bill. Perfect ending to a REALLY HORRIBLE contractor engagement. Do yourself a favor - find someone else to refinish your floors! These guys are a joke. How do you run a business this way?
- PEDRO D.
A

Rating
Rockford Rug Cleaning Services Provider Name Locked
had the rugs picked up on the said date at the predetermined time. The pickup was very smooth and professional. The delivery happened about 2 weeks later and they called me with 15min window prior to arriving. The carpets looked great. Some of the leftover padding was put under another small carpet in our doorway free of charge....More /> The fringe on the
Rockford Rug Cleaning Services Provider Name Locked
one was cleaned, repaired, and trimmed. Overall the carpet looks almost new. The art silk carpet outcome was not so great. The dark blue, red, and yellow dyes bled a little bit and the whole carpet has a slightly washed out look now. The rug looks very uniform now and the traffic stains on one side of the rug are also gone, and so is the coke stain. The dye bleeding is probably not the cleaners fault but I wonder if this is a known problem with carpets from certain regions and whether spot testing should have been done.
Overall my experience with the service was very good.
- Vandana K.
A

Rating
Rockford Rug Cleaning Services Provider Name Locked
and his loyal associates spent hours with us showing us hundreds of rugs. If you have ever shopped for fine, handwoven oriental rugs, you will appreciate how physically demanding it is for the dealer and his helpers to display this number of selections. Rugs are heavy. It takes great strength and stamina to handle them.
Rockford Rug Cleaning Services Provider Name Locked
, whose grandfather established the Charlottesville business half a century ago, is as amiable a person as you are likely to meet, and his love of the ancient craft of oriental rug weaving turns your shopping trip into a cultural experience. He is also built like a fullback, and his hardworking crew have to hustle to keep up with him. This all comes together when
Rockford Rug Cleaning Services Provider Name Locked
and his guys arrive at your house, expertly move your heavy furniture (ours is insanely heavy), and adroitly position your treasure in precisely the right place.
Rockford Rug Cleaning Services Provider Name Locked
also cleans fine rugs, so we sent him back with our Danish dining room rug to bring back to life.
Rockford Rug Cleaning Services Provider Name Locked
plans to open a new gallery in Charlottesville proper, keeping the Ruckersville location for rug cleaning and restoration.
We are delighted with our purchases and the considerable service we received along with them.
- Frank R.
A

Rating
It went great. This is at least the fifth time I have use
Rockford Rug Cleaning Services Provider Name Locked
's. The cleaning was scheduled quickly for me because I was having company in a week. The pickup and return were on time. The rugs were carefully cleaned. They are always very careful to measure the rugs before cleaning them.
I once needed to have a decorator look at a rug that I had sent for cleaning and
Rockford Rug Cleaning Services Provider Name Locked
's was extremely helpful, making it possible for the decorator and I to see the rug together while the rug was drying.
- Jane W.
A

Rating
A friendly and professional operation
Rockford Rug Cleaning Services Provider Name Locked
excellent results. We highly recommend this owner-operated company.
- HERBERT O.
D

Rating
When I first brought the rug home, the stain appeared to not have been touched at all.
I went back and discussed it with them and was told that they cannot guarantee any stain removal. My options are:
They have a different process for an additional charge, no guarantee.
There is yet another process for an additional charge, no guarantee....More /> They will clean it again for no charge.
I selected the re-clean for no charge.
I picked the rug up today and was told that they went ahead and performed one of the additional processes for no charge and the results were better, but not great.
I took the rug home and unrolled it only to find new damage along one side. It looks like it got caught in a machine or something.
While I knew it was unlikely that anything could be done about the new damage, I took it back to show them.
I got a cold response and a statement that they didn't do anything to the rug and it could not have possibly been their fault.
I took my rug and left and will not be going there again.
- David J.
A

Rating
Exceptional service,
Rockford Rug Cleaning Services Provider Name Locked
, the owner explained all the work before hand and suggested a few additional items I would not have thought of. The returned rugs look incredible, highly recommend this vendor!
- deborah Y.
A

Rating
I received a call from
Rockford Rug Cleaning Services Provider Name Locked
, the office manager, within just a few hours of contacting
Rockford Rug Cleaning Services Provider Name Locked
on Angie's List.
Rockford Rug Cleaning Services Provider Name Locked
was able to schedule a pickup of my large area rug for the following day, letting me know that the crew would be happy to move whatever furniture was necessary to pick up the rug. She gave me a general cleaning estimate, indicating that they would need to bring the rug back to the shop for a detailed inspection to price the repair needed with the torn and possibly mildewed backing. The crew came exactly as scheduled, were very polite and professional. The following day,
Rockford Rug Cleaning Services Provider Name Locked
called with the price for all the services I had requested, including wrapping for storage. Because I had a few questions on the mildew/mold I had noticed on the backing,
Rockford Rug Cleaning Services Provider Name Locked
(one of the owners) called me back within a few minutes to further explain the condition of the rug and the various options, including his advice. The entire service experience was top-notch! I give
Rockford Rug Cleaning Services Provider Name Locked
my highest recommendation! I will definitely be taking all my area rugs to
Rockford Rug Cleaning Services Provider Name Locked
from now on.
- Mary M.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Rug Cleaning Services in Rockford, MI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Advantage Carpet & Upholstery Cleaning

Gowen, MI
Unfortunately, our industry is filled with uneducated, uniformed and sometimes downright...

Anderson Brothers Steamatic

4900 Fulton St E
Ada, MI
Follow us on facebook, twitter, and linkedin http://absteamatic.com/contact-us.html.

Brad's Cleaners

9410 SW Greenville Rd
Greenville, MI
Brad's services inc. established in 1981, is a growing company offering extensive cleaning and...

Color Your Carpet

9733 Elaine Rd.
Jacksonville, FL
Our only business is carpet dyeing! our unique "carpet color care" services are providing...

Fibercare

925 Rosewood St
Jenison, MI
Family owned business operating 3 vans.

Green Home Cleaning and Restoration

2952 Fingers Dr. NE
Grand Rapids, MI
A family owned company providing professional carpet cleaning to sophisticated homeowners. we...

HAYKO Fine Rugs and Tapestries

9-20 35th Ave
Long Island City, NY
With an innate cultural attraction to the art of rug weaving and well over 35 years of...

HOMETOWN CARPET CARE

5582 KOSTER DR SW
Grandville, MI
Owner operated since 1997. we accept cash, check and all major credit cards. commercial...

Love My Clean House

1400 W Eldorado Pkwy
Mckinney, TX
Tired of staring at dirty house,windows and dirty carpets? then turn to love my clean house,...

RANDYS CARPET CARE

131 Coolidge Ave
Holland, MI
Randy started the cleaning services in 1980 and has grown to service the entire lakeshore...

Stanley Steemer

8225 Pfeiffer Farms Dr
Byron Center, MI
Independently owned & operated. additional phone numbers - (616) 878-9855, (269) 982-4180,...

TLC CLEANING

7677 BLUEBIRD DR
Jenison, MI

True Clean

4265 Cheetah run
Dorr, MI
Gary & shanon are owner operators of true clean, backed by 24 years of experience. we take...

White Glove Cleaning & Maintenance, Inc.

2154 Center Industrial Ct.
Jenison, MI
.we have a finely tuned staff with almost no turn-over. our customers know when they choose...

Join Angie's List to get the best local reviews in Rockford.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Rug Cleaning Service
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money