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Rockford Oriental Rug Cleaning Articles
Overall my experience with the service was very good.
We are delighted with our purchases and the considerable service we received along with them.
I once needed to have a decorator look at a rug that I had sent for cleaning and
I went back and discussed it with them and was told that they cannot guarantee any stain removal. My options are:
They have a different process for an additional charge, no guarantee.
There is yet another process for an additional charge, no guarantee. ...More /> They will clean it again for no charge.
I selected the re-clean for no charge.
I picked the rug up today and was told that they went ahead and performed one of the additional processes for no charge and the results were better, but not great.
I took the rug home and unrolled it only to find new damage along one side. It looks like it got caught in a machine or something.
While I knew it was unlikely that anything could be done about the new damage, I took it back to show them.
I got a cold response and a statement that they didn't do anything to the rug and it could not have possibly been their fault.
I took my rug and left and will not be going there again.
We think we're the best, and we can prove it.
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All Rug Cleaning Services in Rockford, MI
Unfortunately, our industry is filled with uneducated, uniformed and sometimes downright...
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