Reviews for Rapid River Pool Cleaners

D
Rated Review by sergio C.
"I called this provider to schedule and said they were not taking any new customers on the east side of
Paso. I clarified whether they meant for this week or this month and they said neither, they do not have anyone to come out and provide services on the east side, only west
Paso. I do not know whether they provide good service or not but they flat out refused to send anyone out to my house. Maybe they provide good service but to deny customers service because they don't have enough staff tells me there is a lack of capital and overall poor business decisions.
"

F
Rated Review by JANET L.
"NEVER
USE
’S POOL SERVICES,
BEACH, SC
IF YOU WANT TO PROTECT YOUR FAMILY FROM SICKNESS AND INJURIES DUE TO INCOMPETENCE OF A POOL MAINTENANCE COMPANY, NEVER, EVER HIRE
’S POOL SERVICE. HE ADVERTISES HE CARRIES INSURANCE, BUT WHAT HE DOESN’T DISCLOSE IS THAT THE INSURANCE ONLY COVERS HIM. IT DOES NOT COVER FAULTY WORKMANSHIP. HE WAS ALSO NOT LICENSED TO PERFORM THE WORK HE WAS HIRED TO PERFORM.
IN 2011-12 HE WAS HIRED TO MAINTAIN THE CHEMICAL BALANCE OF OUR POOL WATER. – ALTHOUGH HE BILLED EVERY MONTH, INCLUDING TWO MONTHS PAST WHEN THE POOL WAS CLOSED, HE NEVER DID ANY CHEMICAL TESTING OR ADDED ANY NECESSARY CHEMICALS TO KEEP THE WATER SAFE.
AT THE END OF THE SUMMER WE FOUND OUR WATER WAS NOT SUITABLE FOR HUMAN HABITATION AND WAS CONTAMINATED.
SHOULD HAVE CLOSED THE POOL UNTIL THE PROBLEMS WERE FIXED. THE END RESULT WAS MY FAMILY
IN THE POOL ALL SUMMER WHILE
WATCHED THE POTENTIAL DAMAGE
BEING DONE TO OUR BODIES DUE TO THE HIGH LEVEL OF ACIDITY. THESE FACTS HAVE BEEN DETERMINED BY THE CDC AND EPA TO BEING HIGHLY LINKED TO COLON AND RECTAL CANCER.
SO FAR WE HAVE HAD TO HAVE THE POOL LINER AND LIGHT REPLACED. THE POOL HEATER WAS
RUINED AND WE WAIT FOR THE SECOND SHOE TO DROP FOR ANY ADDITIONAL PROPERTY
DAMAGE OR PERSONAL INJURY AS A RESULT OF HIS NEGLIGENCE AND INDIFFERENCE FOR
THE SAFETY OF OTHERS.
HIS WIFE AND HE RUN THE BUSINESS, AND THEY LIED THE ENTIRE WAY THRU THE BBB PROCESS.
DO NOT LET THIS MAN INJURE YOU OR ANY OTHER PERSON OR ANIMAL.
"
 
 

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Rapid River Pool Cleaning Articles

5 tips for resurfacing your swimming pool

Is the finish on your pool falling apart? You'll need to have it resurfaced before your problems multiply. Check out these tips on fixing the finish.

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Should I have a swimming pool installed in my backyard?

On this episode of Chat with the Experts, Kiel Hauck dives into a conversation about pool installation and maintenance with Bill Lambert of Perma Pools.

When is the best time to buy a pool?

7 reasons you should consider buying a pool in the fall instead of summer. From price to priority, you need to know these tips from a pool service company.

Angie's List In The Press

Sample Pool Cleaners Reviews

A
"I just purchased a new house and needed to have the pool and pool area updated. Since the home was over 20 years old nothing had ever been done and it needed plenty of work. I went online and found
Rapid River Pool Cleaners Provider Name Locked
and checked some of the online reviews. Since the reviews came back favorable, I decided to call. I was able to speak to
Rapid River Pool Cleaners Provider Name Locked
Wise, the Owner and Founder. We set an appointment for him to come out take a look.



Rapid River Pool Cleaners Provider Name Locked
showed up on time (a rarity when dealing with contractors in South Florida) and was very knowledgeable and professional. He explained many of the various options I had and did not try to "oversell" the project. Since this was the first pool I ever owned, I wasn't really sure what had to be done.



I received an estimate for the work the next day and decided to move forward with the project. I went down to the showroom to select the tiles and pavers and was greeted by friendly and knowledgeable staff. The selection was large so I had many choices within my estimated budget.
Rapid River Pool Cleaners Provider Name Locked
, the office manager, was very patient and took as much time as needed with my wife and I to make sure we were happy with our selections.



Once the permits were pulled, the work began immediately. The
Rapid River Pool Cleaners Provider Name Locked
staff showed up when scheduled and actually completed the work under budget and a day earlier than anticipated!



I can't say enough about this company and the positive experience I had dealing with all the staff. Kudos to
Rapid River Pool Cleaners Provider Name Locked
and his team for making this a very pleasant experience. My guests always comment on the pool area when visiting and I have gladly passed on
Rapid River Pool Cleaners Provider Name Locked
's contact information to them if asked.






















































































































"
F
"Our house is being rented and the renters stated to us that
Rapid River Pool Cleaners Provider Name Locked
does the pool maintenance. Yesterday, we paid a visit to check up on the pool and it looks like it hasn't been cleaned in months. It is on a saline system and should not be growing green moss around it but that is what is happening. We tried calling
Rapid River Pool Cleaners Provider Name Locked
to find out what is going on and
Rapid River Pool Cleaners Provider Name Locked
copped an attitude and hung up on my husband. My husband tried to call back and
Rapid River Pool Cleaners Provider Name Locked
threatened to call the
Rapid River Pool Cleaners Provider Name Locked
and then hung up on him once again. All because we want our pool taken care of properly? We feel like the bad guys here but all we want is for our pool to be clean. Whatever happened to good customer service? Their arrogance and lack of business sense is both surprising and reprehensible.
"
A
"My wife and I had been wanting to renovate our pool and patio area for several years. We were hesitant due to the many horror stories we have heard about this type of renovation. We did extensive research and found Discount Pools and Patios on Angie's list, and we noticed the great ratings they received for their service. When
Rapid River Pool Cleaners Provider Name Locked
arrived at our property he did an excellent job of explaining the process and they types of services his company provided. He worked with us to resolve some issues we had particular to our property and was very accommodating to our needs. They also worked with us on price to meet our budget. Discount Pools was very easy to work with throughout the whole process. Once we decided to proceed we worked with
Rapid River Pool Cleaners Provider Name Locked
in the office to chose our final products. She was very helpful during the design process and throughout the renovations she was outstanding. All of their workers were very professional and accommodating throughout the process. They listened attentively to our concerns and worked with us to address any issues we may have had. All of the workmanship was done in a neat and professional fashion. The quality of the workmanship was also outstanding. We are very happy with the renovations. I look forward to working with them again on future renovations.
"
A
"Nir and his crew did a great job. They were responsible, showed up on time and did very careful work. The bathroom came out very well and both my wife and I are happy with the result. The remodel was extensive and they were very quick and efficient. During the remodel we bought a new range for the kitchen which did not fit well and they helped out with that at no extra cost.
We had remodeled our other bathrooms the year before with another company which also did very good work but they charged much more. Nir and his crew did just as well but at lower cost. I would strongly recommend.


"
A
"I've been here in the valley for 20 years and have not been able to find quality pool service before I happened upon Bill
Rapid River Pool Cleaners Provider Name Locked
. He has done miracles with my old pool cleaner. It runs better now than the day I bought it. My pool is always sparkling clean. Their people are always professional and quick and they answer any questions immediately. If you need your pool handled right, this is the company.
"
F
"First (but not last) the provider was a no call no show for the initial appointment to bid the job. After I contacted LGPS office to inform them that no one had shown up, they scheduled another time for him to come.
When company representative (
Rapid River Pool Cleaners Provider Name Locked
?) did come to my home I was impressed with his field knowledge and his understanding of the scope of work. Big project, respectable estimation of time pool would be out of service, etc. He told my husband and I it would be about two weeks before the quote would be mailed. Unfortunately we never got that quote, even after substantial efforts to contact the company and having given them several chances (and additional weeks) to provide he quote. That in and of itself is another ridiculous series of unprofessional events.
First, I contacted the office after I did not receive quote at the end of the initial two week period. LGPS said that due to current high volume of repairs for customers needing work performed immediately they were a bit behind.
Then we waited another two weeks (one month later now) and contacted the office, they said they were "swamped" but would hopefully have the quote by the end of the week. No quote was received. After a total of six weeks and weekly check ins we still have nothing. This is a major project of 30k+ so obviously we want several bids to compare and analyze, and would assume that companies would want a job of this scale.
Called them again on Monday and asked about the quote, same response. I told them that if they didn't have the bid to me by Friday then don't bother. Come Friday, still no quote so I called again ... and was then asked what my name and phone number was...
Really?
I have zero faith that a job of this scale can be performed in a timely or professional manner by LGPS.
Avoid this company at all costs if the following things are important to you when choosing a contractor: reliability, professional courtesy, respect, timeliness, communication, and organization.
"
A
"
Rapid River Pool Cleaners Provider Name Locked
, visited our home and took the time
to discuss all of the various pool options with us.
As the owner of the
company, he was very knowledgeable and prepared.
He helped us decide what was right for us. His wife
and business partner,
Rapid River Pool Cleaners Provider Name Locked
was friendly and answered
any additional questions we had.. Their staff
did a wonderful job with the installation. The price of the
whole job was very reasonable in comparison to other
pool companies, whose owner's only e-mailed us
high priced estimates and never took the time
to meet with us. We are very pleased with work
and the service that
Rapid River Pool Cleaners Provider Name Locked
and
Rapid River Pool Cleaners Provider Name Locked
provided
and are enjoying our pool.
Rapid River Pool Cleaners Provider Name Locked
&
Rapid River Pool Cleaners Provider Name Locked

"
D
"Pros: Pleasant front desk; very nice crew.
Negatives: Had a few issues with weekly service before the main event (see below). One issue involved our pool not circulating right after service. We had them out to problem-solve and they determined the pool was not circulating due to a failure to backwash after the prior service (I was charged for the weekly service as well as the 'fix').
Main event: I decided to check the chemical levels of our pool since I started to feel like my arms were itchy/burning after using the pool. Test strips showed everything to be in order except chlorine, which was at least at 10ppm (maybe more; the test strips wouldn't go any higher).. According to the test kit & Google, pools should generally be kept btwn 1-3ppm, and you should never swim in anything over 6. 10ppm is the level you put in for a shock treatment, where they leave you a notice saying 'hey - don't swim here for a day or two.' (This was normal service; not a shock treatment.).
Panicked, I contacted customer service to let them know, and ask how this could possibly have happened. No serious response other than "test strips might be inaccurate" or "we'll be sure to lower chlorine levels next time," and "you mainly have to be concerned about low levels of chlorine; not high levels."
- They did not immediately have management call me. (I had to request it 4-5 days after the fact)
- They did not immediately offer to have someone out to double check the chlorine content with their own equipment.
Concerned that the test strips might indeed have been inaccurate (and frankly, hopeful), I purchased an expensive
Rapid River Pool Cleaners Provider Name Locked
test kit, to do a full-on chemical analysis of the pool, and confirmed that in fact that the strips were accurate.
At this point I cancelled service, requested credit for the unusable pool, and asked to speak to management. Management called, and to their credit apologized. However -- they still offered no explanation of how it could have happened (simply offering the analogy to sports, "sometimes we hit things out of the park and sometimes we don't -- in this case I guess we didn't,) and seemed a bit unconcerned about the idea that high chlorine levels could be harmful.
Conversation went something like,
"Hey -- our chlorine levels were at 10ppm or more; that's hazardous to human health."
"Very sorry.. not sure how that could have happened. The guy that did your pool is our most requested guy. He's our main go-to chemical guy. Really friendly; always comes in with a smile. We never get complaints about his pools."
"I'm sure very few people check their chemical levels when they pay for weekly service."
"Well his pools are always sparkling. People *request* the guy since his pools sparkle so much and never ever turn green."
"don't you think the reason they don't turn green and sparkle so much is because he's putting hazardous levels of chlorine in them?"
"You know, you really just need to be concerned about when a pool turns green; that's when it's dangerous. Higher levels of chlorine really are just going to burn your eyes."
"Actually - you can get a chemical burn from swimming in high levels of chlorine, and I personally had arms that felt like they were on fire for a few days. You guys are dealing with hazardous chemicals here."
So yeah. They did apologize; they offered a $200 credit (which I personally found low). And I'm just hopeful there's no long term damage.
TLDR: Chlorine levels were at levels hazardous to human health; didn't feel management responded quickly enough or seemed to think it was a serious issue.
"

All Pool Cleaners in Rapid River, MI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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Anthony's Classic Pool Renovations

484 E Carmel Dr
Carmel, IN

Arzo Sports and Fun Park

2516 Bloom Rd
Alpena, MI

Blast It Powerwashing

2786 Lewis Dr
Port Huron, MI

Heavenly Heat Saunas

PO Box 2892
Crested Butte, CO

Hot Tub Repair

46277 Springhill Dr
Utica, MI

Kayak Pools Midwest

845 E 65th St
Indianapolis, IN

Larry's Pool & Spa

1420 Barlow St.
Traverse City, MI

MSB Property Management LLC

12969 Greenly Street
Holland, MI

Spa Service Inc

38083 Ann Arbor rd
Livonia, MI

Tranquil Touch Massage

47964 Madeleine St
Houghton, MI

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