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Over 511 reviews for
New Baltimore Hardware Stores from people just like you.

F
"We visited the store 3 times, 1st because the sales rep was not going to be there till 2pm the next day,2nd to order our doors, and 3rd to make sure he had the order" right. We purchased the doors with a
credit card on Sept 23rd 2014. The bill came in Oct, 2014 & we paid it in full, even tho the doors had not been delivered yet. On Oct 21, the garage and one patio door were partially installed, but the French Doors were the wrong ones, which the installer pointed out from his previous measurements. Since the crew had already carried off our old doors, we were stuck with it. The installer nailed a "header Board" to the upper inside of the doors. The French Doors had not been hung yet, so the locks would not lock. They had cut the wires to our ADT System, so we had no security in our home. Not once did
(our Rep) call to see how the job went, neither did
, his supervisor. I called multiple times in October, each time
said he would check on it and call us back. Never called. In Nov, I received a Robo call from
saying, "your order is in". I called
& he said the contract installer would contact me when they were ready to install. Later that week, a
truck pulled up and they removed our new doors & put them on the patio. After a phone call to the store, they discovered the installer would not be available, so they put the doors on their truck -- back to their store. I called
, & he transferred me to
in the Install Sales Dept. He said the doors were there. When the contract installer went to pick them up, he called me to say that "none of the packaging was damaged, but one door had a big gash in it:" I called
, our Rep to see if he could order a less expensive wood door. We had company coming for Christmas, we couldn't use the door, it was leaking heat since it had not been hung, & we could not lock it for security.
said he'd look into another kind of door & call me back. Never called. Days later, I called
& he said if he found a wooden French door, it would be just as expensive as these metal
doors. I knew he was fibbing to me all along. Felt foolish & angry.
said the best he could do was reorder the 3rd door, but it would not be in until the end of the year. I said we had family flying in for Christmas, but that made no difference. I told him the doors had no insulation, our heat was going out the door & our gas bill had doubled. The doors looked horrible with half of their packaging on them & we had no security. Our son came over with a bicycle tie-down & put them on the door knobs so someone couldn't break in at night. At the end of
, I called our Rep & was transferred to Install Sales Dept.
in that dept said he called the vendor,
, & our doors were scheduled to be delivered on
9th. On
19th, I called ,
in Install Sales who said a new installer A+ would be at our home to recheck the doors' measurements. On Feb 2, 2015
& crew from A+ finally installed, insulated, mortared/cemented & lentilled the French doors and rehung & balanced the other two doors which we had purchased. He had a list on his e-pad of all he had done & I asked him for a copy. He said that when he turns in his report,
would send a copy along with our warranties for the doors.
doors are an asset to your home & would increase the value at resale. Of course,
never followed through with the warranty, or gave me a" I'm sorry you were cold & unprotected for three winter months." In Feb, I called to tell the store manager about how badly we were treated & fibbed to by Reps. A young man answered the phone & all he had to say was, "Sorry, I'll bring it up at the next meeting".!!!!!!! In the future, I wouldn't even buy a GARBAGE bag at

-j D.

F
"Had them out to my mothers give an estimate for a patio door, 4 windows and a storm door. They said it would take a couple of days. We went to the lumber company" and picked out products but were told the person that came out was in a meeting. Its been almost 2 months- after several phone calls they still have not provided estimate. I don't know if this the whole company or just this one person but what a lousy way to do business. If they were to busy how about at least a phone call?? Why bother coming out and wasting our time?

-Jane Y.

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Angie's Answers

?
Todd said it best.

An itemized list / cost breakdown, more often than not is used against the contractor when it is shared with other builders who will then beat it.

Good contractors use good people, and good people cost more.  Just the cost of having the appropriate insurance / bond can be the difference between winning a job or losing it ot a 'lower bid'.

It is the rule of three; there is Good, Cheap and Fast.  You can have any two:  Good and Cheap, won't be Fast; Good and Fast, won't be Cheap;  Cheap and Fast, won't be Good!

When comparing bids, it isn't the cheapest or the 'nicest' person you should select.   You should understand why there is a large price difference (it shows there are gaps in your design program or what you have asked for specifically, which means there may be arguments later).  If most of the bids are in line, and one is way high or way low,  you want to know why before dismissing or selecting them.

A price-only decision almost always costs more in the long run. 

Good luck!
?

No.  Heck no.  Here's a good example.  We very recently needed to find someone to install about 500 square feet of exotic wood flooring (we already have the materials).  We contacted about 12-15 top-rated Angieslist contractors.  Out of the few who did get back to us, we got 5 quotes, 2 of them were literally just over the phone.  They "didn't feel it would be necessary to even see the space". 

 

Here were the bids: 

$4000 (sight unseen), $2800 (sight unseen), $2500, $1500, $1450

 

We didn't "share our budget for this".  Why would we?  We asked them to bid the job.  That's it.  All of them should be well-qualified and they are all highly rated.  We were interested in how THEY value their time/resources - for an apples/apples job. 

 

Do you still think that you should tell them about your budget?  Your choice.  From my standpoint it isn't their business.  I'm asking them to bid on a project.  Invariably I'll get some very high bids, medium bids and a few more reasonable ones - ALL from "highly rated contractors". 

?

Herlonginc's answer stated that it is not the contractor's job to pay for materials and labor to do the job. I say baloney - a reputable, established contractor has the funds (or a business operations line of credit) to "carry" the job between interim or partial payments, each of which should be keyed to completion of distinct easily measured mileposts in the job, and for a homeowner I would say should be in not more than 20% increments for jobs exceeding a week or so. For shorter jobs, then an initial payment, 50% completion, and completion would be normal. His cost of carry funds is part of his cost of doing business, and is figured as part of his overhead.Bear in mind when he is buying materials and paying labor, his materials he typically pays for on a 10-30 day invoice, and his labor typically a week or two after they work, so he is not really "fronting" that much money if you are giving him weekly or biweekly interim payments, on a typical residential job.

If he does not have the funds to buy materials (excepting possibly deposit on special-order or luxury items, which still typically are 10-30 day invoiceable to him) and hire personnel then he is a fly-by-night operation, and he should not be bidding that size job. You should never (other than MAYBE an earnest deposit of not more than the LESSER of 10% or $5000) let the payments get ahead of the approved/inspected work progress - typically payment should be 10-20% BEHIND the progress, with at least 10% retained at the effective end of work until final inspections and completion of the final "punchlist".

That promotes rapid continuation of the work, discourages the all-too common nightmare of contractors taking on more work than they can handle so they leave your job for weeks or months to go work on someone else's job (frequently to start that someone else's new job so he can get the job), and does not leave you out a tremendous amount of cash if he does not finish and you have to hire another contractor to finish the job. Remember, if you have to hire a new contractor to finish the job, he will charge you a lot more than the original bid to finish someone else's unfinished mess.

This may seem cynical, but having started in the construction business about 50 years ago and seeing the shenanigans that a lot of contractors pull you cannot be too safe. You have to remember contractors are like any other people - I would say maybe 10% are outright crooks, another 25% or so will pull a fast one or overcharge if the opportunity presents itself, maybe 30% will do the work but not any better than they are forced to, about 25% are good conscientious reputable workmen, and the last 10% or so are really spectacular - conscientious, fair, and efficient craftsmen. This top 35% are the only ones you should have bidding in the first place. Therefore, only get bids from long-term reputable firms (so you shake out the marginal short-timers with less experience and also generally less ability to finish the job on budget and schedule), only those that have good RECENT references, and preferably with excellent word-of-mouth recommendation from people you know and trust. That way, you are starting right off with the cream of the crop, so hopefully whichever one bids low should be a good choice.

NEVER start with bids, then check the references of the low bidder - why even consider a vendor or contractor who you do not have faith in from the start ? Get references and short-list you possibles BEFORE you ask for bids.

Low bids - that is another matter - commonly the low bidder is NOT who you want, especially if he is significantly lower than several others, which might mean he is desperate for work, made a math error, or did not correctly figure the entire scope of work. You want a reasonable bid with someone you connect with and trust - that is worth a lot more in the success of the job than the absolute lowest bid.

 

?
For this type of job, you need plans and specs from an Architectural/Engineering firm before thinking about contractors - and to get a building permit. Ben's method would work and done incrementally could cost well over $100,000 plus as he says, but this not really the most economic way to approach this big a job. A House Mover or Foundation Underpinning specialty company can usually slide your house onto a whole new foundation, or jack it up on steel beams and hold it there while a basement is dug underneath it, without any intermediate piers. The jacking/move cost would probably be on the order of $30-40,000, and a new basement probably about $40-50,000 - rough ballpark, though I have been involved in some 1000-1500SF single story jobs that went for under $70,000 total. I have been involved in a fair number of these type jobs - and the way the numbers come out, if there is room on the property to move the house, it is almost always nearly as cheap or cheaper to build an equivalent square footage (basement plus ground level) addition rather than add a basement under the house, and that way your new footage is half above ground so worth more on resale, plus you do not lose use of the house for a month or two. Second cheapest is usually sliding house to a new foundation, if property is large enough to do this - though house is totally cut off from utilities for a week to three. Most expensive, and usually only done in tight city environments or with full 2 story or higher houses, is adding the foundation in place, though your utility interruptions should be on the order of hours at a time rather than days or weeks. Talk to an architect - I think you will quickly lean towards the addition option rather than adding a basement - it is just too expensive to deepen foundations in most cases, plus you WILL get cracking in the house and possible water and sewer pipe problems in a move/underpinning job, which is not the case with an addition. This become more likely the case since you want to add 8 feet off the back of the home anyway - so why not just enlarge the addition and do it all that way - MUCH simpler, and MUCH less disruption of your life, and you get much higher resale return on your investment.
?
You should always get a set of print and pull a permit when remodeling you home. It is a good thing that you want to be involved in your project. I do have some reservation about the electrical work. There is a lot at risk with doing the work yourself. If the house burns down you will never get the insurance money, unless your a certified electrician. Now of days 90% of home fires are blamed on electrical problems because the insurance company is to lazy and cheap to investigate the true problem. Also find out if the city you live in will allow you to perform the work. Make sure you coordinate your subs to have the proper time and space to perform their job. You don't want people working on top of each other. If you order all you materials make sure everything is there before you start your project. Have your subs check for proper and full items to be installed. Make sure every sub has a working set of prints. Make sure you have all the demo done before your subs show up to work. Schedule your plumber first, do any final framing or electrical work while you wait for inspection. Electrical inspection next followed by framing, insulation, and wallboard. All subs must get a final inspection on the job before you (the GC) can call in your final inspection.
?
The answer depends on your contract.  If you do not have a written contract, you need to begin documenting everything.  Begin by using a calendar and marking the days the contractor started, worked, you had to speak to him/her about the work, etc.

Next photograph the work you feel is sub-par.  If work has been corrected, photograph it now to have a record of its condition.  If you have any "original" or "before work began" pictures get those together, too.

If you do have written contract, see what it says about warranties, complaints, failure to finish / comply, etc.  Holding the money may end up with the contractor taking YOU to court for the funds - you cannot just hold the money.  You need to document in writing what is wrong, what you expect to happen (be specific) and when it should happen by.  A good contract will explain if and how money can be held, how the arbitration or complaint is filed, etc.

You should also invite another contractor to come in and bid the work to finish the job.  They can confirm the quality of the work and give you a price to fix / finish the job.  This gives you justification for holding the funds and an option to finish the job.

If the contractor is not willing to fix the work or listen to direction, do not allow them back in the house.  A judge will ask you why you let them continue to do work if you found it unacceptable.  Take back the key or access to the building - you can also attempt holding any materials or tools as collateral if the cost of repair is higher than the amount owed.  Again, document what you are holding, its estimated value (google or ebay search), etc.

Finally, in writing you should fire the contractor and state the exact reason(s).  Document everything; if it is done in person after they leave make notes of what was said, agreed upon and disputed.  If you are satisfied that what you have paid is fair compensation for the work done, make sure this is noted in the letter firing the contractor.  If you feel money is owed, you will need to file a small claim in your local court.  Include the documentation you made, notes, letters, etc. when you file your claim so the judge will have a copy of everything.  Don't forget to contact the BBB.

Do not wait for the court date; go ahead and hire the other contractor and have the work completed.  Bring this invoice to court with you (file it before the court date if you can).  Bring photos of the finished work (again, file it with the court before the date if possible).  You must show what good quality work looks like vs the poor quality work.

Otherwise it will be a your word against the contractor and you will most likely lose, (the contract is a promise to pay for work) or even if you "win" you will most likely split the difference between the argued amount of money.  Also be prepared for the contractor to file a small court claim against you.  Same process as above, except now you will respond to the summons with a copy of your stuff to defend your reason for holding funds instead of asking for money back.

Good luck!

Hardware Store reviews in New Baltimore

A

Rating
Its good the guys in the lumber department, they walked around to help me out. I am not fully knowledgeable but they was very instructive and helpful they made sure i got everything that i needed before I left.
- Frank L.
A

Rating
The
New Baltimore Hardware Stores Provider Name Locked
contractor installed the cedar fence. They gave the best price and finished the job in a timely manner.
- Elizabeth O.
D

Rating
When I purchased the fridge and
New Baltimore Hardware Stores Provider Name Locked
along with an icemaker and 3 prong cord to be delivered 8/8/15. All items were in stock except the ice maker. We purchased these items on 7/19/15, we requested a morning delivery because we had to leave town that afternoon. The older gentlemen who helped us pick out the appliances was the only one who had half a clue what was going on. He was training a young new worker to ring the sale up. He even advised the kid what ice maker would fit the fridge. The morning of 8/8/15 we received a call from the
New Baltimore Hardware Stores Provider Name Locked
delivery team saying they would be arriving between 1-3pm, we advised them we had asked for a morning delivery on purpose, they claimed there were no notes on the sale. They finally arrived at 1:30pm and brought in the fridge but did not have the ice maker. It was claimed that they showed there was one received but none was in the store. As they brought the range in to install, they put it into place when I noticed the door to the range was broken. The guys messed with it and told me they could only give me a 10% discount. I advised them "no, I will not accept this range with a broken glass door all along the top". I was told when I purchased this range that they had 1 in stock and could get no more. The delivery men finally left at 3pm with the broken
New Baltimore Hardware Stores Provider Name Locked
. The delivery men assured me they would check stock and would reschedule delivery. The next day we get a call on our cell phones and it was
New Baltimore Hardware Stores Provider Name Locked
delivery advising us they were at our home and we were not home. We told them we were out of town and could be there and asked why they did not call our cells before attempting delivery. They said they would call the next day to reschedule delivery. The next day they did not call. My husband went to the store, customer services paged a manager who never showed up. Finally an assistant manager apologized, listened and saw the delivery guys had randomly rescheduled the delivery for 8/22. Not a date we had heard before. She promised to/ locate the ice maker and the
New Baltimore Hardware Stores Provider Name Locked
they attempted to deliver and call us. She never called. We called and scheduled delivery for 8/15. The range and ice maker were brought and installed but the ice maker leaked. We just fixed it ourselves. I will never again order appliances or any large purchase through
New Baltimore Hardware Stores Provider Name Locked
ever again. They are the most unorganized company and don't even check for damage before they install things, and even with 3 1/2 weeks lead time they could not have their act together for this delivery. I was very tempted to simply return everything and just start over, it would have been less headache.
- Angela S.
F

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We initally learned about
New Baltimore Hardware Stores Provider Name Locked
at the Sprint 2015 Home Show in Council Bluffs, Iowa. We have one small 6 x 8 foot bathroom in our 1920's home, and have dreamed for years about having it renovated. We are not young, and since both of us work from home, could not have it out of commission for long. The
New Baltimore Hardware Stores Provider Name Locked
rep assured us they do work on older homes, and since this is a family owned company committed to high quality and fast intallation, they could complete our project in just a few days. With that assurance, we set up an appointment with a salesman.
The salesman who visit us seemed very knowledgeable and commited to doing what was right for us. He recommended applying a leveling compound over our existing cracked tile floor, which would also cover an old unused brass gas trap near the door. They would then install new Congoleum Duraceramic flooring tiles we would purchase. A thin
New Baltimore Hardware Stores Provider Name Locked
of drywall would be hung over the walls and ceiling to square off the room, and then acylic subway tile wall panels would be installed behind our tub area and over the lower half of the room. A ceiling vent would be installed, and a new larger vanity with additional storage ordered and installed. We would purchase new light fixtures which they would install, along with hardware for our new vanity. We would care for removing our old cast iron tub, and purchasing and installing a new acrylic clawfoot tub and shower surround. The bid was $11,767 which seemed high for such a small amount of work, but the salesman insisted we would be very pleased with the quality of workmanship. In addition, they would be very respectful of our time and our home, and he felt the job could be completed in 2 or 3 days. Although we would be without a tub and shower during the renovations, we were promised we would not be without a toilet overnight, and every effort would be taken to minimize the mess, stress and inconvenience for us. We signed the contract feeling confident we had made a good decision.
In early June,
New Baltimore Hardware Stores Provider Name Locked
called to set up an appointment to review the work that would be completed and the choices we had made. We once again received assurances we would completely satisfied withthe high quality installation, or they would do whatever necessary to insure our satisfaction. The week before, they called to let us know they would be starting on Monday, June 22nd. That Friday, we removed the door to the bathroom, took out our cast iron tub, and concocted a makeshift shower in our basement with garden hose for the week of the install. A subcontacted electrician came on Monday to install the vent, and did an excellent job. Once again we were feeling confident about our decision.
On Tuesday, two men showed up late in a Midwest Exteriors truck. They introduced themselves as the owner of the company and his
New Baltimore Hardware Stores Provider Name Locked
. That was the first time we realized their main business is Midwest Exteriors, and they DBA
New Baltimore Hardware Stores Provider Name Locked
on the side. They did not want to drywall the entire bathroom as written it the contract, and did not even mud the drywall that would be behind the acrylic panels. When we called them out for cutting corners, they became hostile and stormed out of our house. That was when our worries began. Eventually they returned and did reluctantly apply drywall over the remaining walls, but left us without a toilet overnight. This was during the CWS and no hotel rooms were available, so we were forced to walk down three flights of stairs to use the drain in the basement that night. When our plumber came to install the plumbing for the vanity and re-intall the toilet, he was surprised to find they did not
New Baltimore Hardware Stores Provider Name Locked
the hot and cold lines. He also found they had chipped our toilet near the bottom, and had not mentioned that to us.
The three day bath install dragged on to day five because they left early on Thursday to go to a family cookout. When they finally finished on Friday we were so releaved to have them out of our home. As we started to clean up the mess, however, we began noticing the numerous problems. The floor tiles were supposed to butt together, but most had gaps and one in particular was nearly 1/4". They broke one floor tile and then glued it in anyway, even though there were extras that could have been used to replace it. There was glue and leveling compound in some of the searms that we could not clean. Near our existing wood stoop, they had cut the tiles unevenly and with a jagged
New Baltimore Hardware Stores Provider Name Locked
. They attempted to hide this by applying an awkward, wide metal strip halfway covering our wood stoop. All 4 subway tile panel seams on the walls were misaligned. They had drilled a gaping hole in one of our vanity drawers that our hardware did not cover. In addition, they left our home in a mess. Leveling compound mud and caulking was tracked everywhere on our hardwood floors, and we are still cleaning up drywall dust because they didn't tent the room when sanding. We emailed the customer service at the
New Baltimore Hardware Stores Provider Name Locked
corporate offices, but were simply referred back to our local contractor.
Since the initail install,
New Baltimore Hardware Stores Provider Name Locked
has been our three times to review and take photos of the work. Each time they have agreed the subway tiles were not properly aligned and the flooring tiles not installed properly. The installed turned out to be the brother of the main owner, while their customer service is a sister. We have asked repeatedly for the main owner and even the sister to come out to view the work, but that was declined. While we were told the misaligned panels could be removed and aligned correctly, they refuse to do this. Instead, we have only been offered options to cover up the mistakes with acrylic or wooden strips to "fool the eye", but they would make the problems even more glaring and noticeable. One panel installed does not even have the subway tiles panel stamped properly alll the way down.
Our last contact was on Monday,
New Baltimore Hardware Stores Provider Name Locked
27, 2015 when the son of the installer finally came out to attempt to repair the problems with the flooring so we could at least move forward with installing our tub. At our request, he pulled off the huge metal strip over the stoop to install something more fitting, and we discovered they cracked the nearly 100 year old wooden stoop original to our home. While he did fix some of the more glaring mistakes in the flooring, there are still gaps in many of the tiles. We let him know that day we were extremely displeased with the quality of the installation, the misaligned subway tile panels, and the fact they had left us showering under a garden hose in our basement for over a month. He stated he was heading right back to the office and would talk to the owner and get back with us. We have heard nothing from them since.
In summary, the team who installed our products cut corners, did not install the products properly, and instead pointing out their mistakes, attempted to cover up and conceal them. We love the products themselves, and would be completely satisfied with our renovation had the time and care been taken to install them properly. Now we are left with a mess, and will eventually have to pay to have a reputable company tear out and re-install the flooring and wall panels. Whle they offere a lifetime guarantee of their work, they have proven to be unable and unwilling to fix the problems with the original installation. The contract they use releases them from any responsibility, and includes a statement about repairs being completed at
New Baltimore Hardware Stores Provider Name Locked
's discretion and on their time. That is our bad for not reading through all of the fine print.
This is indeed a family owned company as promised, but there is nobody outside fo the family who can be objective when it comes to complaints. The owner is apparently the only one who can authorize any repairs, and he has not even shown the integrity to respond to our repeated requests to speak to him or show him the quality of work that was done. Maybe we are old school, but we grew up in a era that when a person looked you in the eye and promised you high quality work, you believe them. This experience has shattered that perception. Not only have we lost trust and confidence in Midwest Exteriors, but all service contactors. The weeks and week of worry and stress have taken a huge toll on both of us, both physically and mentally. We are thankful our tub has been installed at long last and we have a functioning bathroom again. At this point, we will not allow
New Baltimore Hardware Stores Provider Name Locked
back into our home to damage our new tub, or waste our time with excuses and coverup schemes. We hope by sharing our experience, we will spare others the ordeal we have endured.
- Jon N.
A

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New Baltimore Hardware Stores Provider Name Locked
was helpful in the design phase and very knowledgeable about all aspects of the wood and the building process. They gave me many helpful suggestions and were a joy to work with. They even delivered the table to my house. I would definitely use them again and have contracted for several other pieces of furniture to be build.
- michael M.
F

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Mower was scheduled to be picked up on 7/15/15, but driver called on 7/13 and said he was coming to pick it up. Not necessarily a bad thing but still off schedule. My son had just used the mower about 2 days before and was going to go over the yard again but the blades did not engage. The belt had come off. I assumed HD would do the repair at my home, but instead they pick it up and take it to a certified repair center. OK I guess. The driver said call in about a week if the mower was not back. They do NOT give a ticket stub when picking up mowers, only a business card. Not really OK but... It was almost 2 weeks when I called the 1st time. The woman I spoke with had no clue but she finally found my paperwork. She started naming off a bunch of things the mower "needed" like new belt, blades, fuel filter, etc (NONE of which are covered under warranty btw). I asked if she was sure she was looking at the right paperwork because my mower is practically brand new and shouldn't need any of those repairs, all it needed was the belt put back on. She said she would check and call me back. She never called! Couple days later I called back and she said that is what the tech found and that is what it needed. I again insisted that it did not need all of those things done to it as it had only been used a handfull of times since it was bought. Again she said she would call me back, but never did. I spoke with HD. I emailed Sartins and asked for detailed list of repairs and cost. NO REPLY! So cpl days later I called again and asked to speak to the owner. The woman said she got the email, but just hadn't had a
New Baltimore Hardware Stores Provider Name Locked
to reply. I told her nevermind, just send my mower back to me. She then tells me that there is a $75 diagnostic fee! There was no mention of this before I asked for my mower to be returned. I spoke with the female owner and explained everything to her. She wasn't any help, and said I should speak to her husband. Later that day, he called. I explained the situation again. He said that they had called me and were just WAITING for me to authorize the work to be done. I heard the woman in the background LIE to the owner because she NEVER called me, I ALWAYS had to call them! He DEMANDED that I pay the $75+ diagnostic fee. I informed him that HD said that was covered, and that I had not asked for a diagnostic anyway, I only wanted the belt put back on. He got very flippant with me, said it was NOT covered and that I was NOT getting my mower back unless I paid the $80 and HUNG UP ON ME!! I again called HD and they again told me it WAS COVERED. HD contacted him and he called and left a message on my answering machine at 7:49 AM! I emailed him that I am home most always and any time would be fine to return the mower. After several days he emailed me back on 8/7/15 saying it would be Mon or Tues (8/10-11) and they would contact me for return. I have NOT heard from them since. I called and there was NO ANSWER. HD called and NO ANSWER. So Mon will be 5.. yes 5 (FIVE) weeks that they have had my mower!! But he mentioned in his msg that he went ahead and used the diagnostic fee that WAS covered to go ahead and replace the BURNED BELT and CHIPPED BLADES! FYI...they told HD that my mower has 14 hours on it.
- Terri H.
F

Rating
Their service has been incredibly poor up to this point. We purchased granite through a company they work with and apparently either
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or the company lost the slab of granite somewhere in the delivery process. We are never able to reach anyone regarding issues we are having and they seem to be very lost in handling the entire project.
- Emil L S.
F

Rating
I tend to never write reviews on businesses, however I have had multiple awful experiences with this business. My husband's grandmother lives in
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and we have been traveling up there on weekends to help her with her house and several renovations she has going on. My first EVER experience with this store was particularly horrendous. I was walking around the store with my mother in law, waiting on my husband (who is licensed HVAC) to get the parts he needed to fix the insulation on the AC unit. We were just talking and walking around and a male employee comes up to my mother in law and I to ask if we need any help. I quickly told him no, that we were looking for my husband and at that point he said an awful sexist joke that we have our keeper so we'll be fine once we find him. I talked to the manager and they seemed to care less.
The second time I went in, I again was confronted by the SAME employee asking me if I needed help. I was smelling the candles they had out and said no thank you (although I knew who he was and wanted to say more) and he said "oh just smelling candles waiting on your men to do the work". Again I talked to the manager who seemed to care less. Other employees have seemed alright, except for the men in the lumber area. We got **2** boards from there and we backed up our truck to load them and were told to move our truck so they could load 20 bags of cement onto another persons trailer because they were "in a hurry". We moved our truck over and when they were finally ready to load ours (they wouldn't let us just take the pieces and go, which would've taken all of 60 seconds) they wanted us to move our truck back. I told them it was fine where it was since we had already had to move it once and wait 15 minutes for them to load another truck then chat with THAT person who was "in a hurry" and they told me to load it myself.
This is the only business in
New Baltimore Hardware Stores Provider Name Locked
I have had issues with. But I have never ONCE had a good experience there.
- Shelby A.

Hardware Stores in New Baltimore, MI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ACO HARDWARE

34800 23 MILE RD
New Baltimore

ACTION BRICK & DESIGN LLC

52730 8 mile
Northville

ALUMINUM SUPPLY CO INC

14359 MEYERS RD
Detroit

Carpenter Bros Hardware Do it Center

2753 Plymouth Rd
Ann Arbor

Cedar Wholesale Supply

138 NorthBound Gratiot Ave

Chelsea Lumber Co

1 Old Barn Cir
Chelsea

CHRIS CZERNIAWSKI TOOLS

46323 DUKE DR
New Baltimore

commando lock company

1485 temple city drive
Troy

Costco Warehouse - Pittsfield

771 Airport Blvd
Pittsfield

DBC Company, Inc.

46574 ERB DR
Macomb

Detroit Hardware Co

6432 Woodward Ave
Detroit

Dillman & Upton

607 Woodward Ave
Rochester

DirectBuy of Indianapolis

8450 Westfield Blvd

E B METZEN INC

28200 23 MILE RD
New Baltimore

Eco friendly Cleaning Supplies

20284 Hunt Club
Harper Woods

FAIRLANE TOOL CO INC

52365 GRATIOT AVE
New Baltimore

FRANK'S TRUE VALUE HARDWARE CO

46948 GRATIOT AVE
New Baltimore

GILBERT'S PRO HARDWARE

21912 HARPER AVE
Saint Clair Shores

Home Depot

20500 13 Mile Rd
Roseville

Home Depot

39825 Ford Rd
Canton

Home Depot

225 W Avon Rd
Rochester Hills

HOME DEPOT

18700 MEYERS RD
Detroit

HOME DEPOT

8760 26 Mile Rd
Utica

Home Depot - Auburn Hills #2764

4150 Joslyn Rd
Auburn Hills

Home Depot - Commerce Twp

355 Haggerty Hwy
Walled Lake

JCL SNOWPLOW DEALER INC

49685 GRATIOT AVE
New Baltimore

JOHN'S CUTLERY

47506 JEFFERSON AVE
New Baltimore

JOHN'S LUMBER

34151 S GRATIOT
Clinton Township

Kitchen & Bath by Rite-Way

32090 John R
Madison Heights

Larry's Mower Shop

5040 Jackson Rd
Ann Arbor

LOWE'S

27990 23 MILE RD
New Baltimore

Lowe's

2745 W Maple Rd
Walled Lake

LOWE'S

35115 S Gratiot Ave
Clinton Township

Lowe's of Allen Park

23111 Outer Dr
Allen Park

Lowe's Of Southfield

28650 Telegraph Rd
Southfield

Lowes - Woodhaven

21000 West Rd
Trenton

NORTH STAR LANDSCAPE

8116 RUSSELL ST
Shelby Township

Peter's True Value Hardware

3455 W Highland Rd
Milford

PMS Pavers

5540 Bridgewood St
Sterling Heights

PUBLIC LUMBER & MILLWORK COMPANY

1001 East 7 Mile Road
Detroit

Redford Building Supplies

24949 Plymouth Rd
Redford

RepairClinic.com Inc

48600 Michigan Ave
Canton

Ryan Cabinetry

30 N Main
Clawson

Sears

3191 S Linden Rd
Flint

SECURITY SEAL CO

PO Box 1550
Southgate

SIDING WORLD EAST

49599 GRATIOT AVE
New Baltimore

Smart Services

8913 Bridge Lake Rd Apt 4
Clarkston

Soundrite-Acoustics, Inc.

209 S. Stephanie Street

STUDIO DESIGN & MILLWORK

49420 VAN DYKE AVE
Utica

SUNBURST SHUTTERS

5499 Perry Dr Ste M
Waterford

THE SHOWER DOOR STORE

1998 STAR-BATT DR
Rochester

TRI PRECISION TOOL

35269 Cricklewood Blvd
New Baltimore

TVI Supply

25200 Malvina
Warren

UNIVERSAL PLUMBING SUPPLY

14511 W ELEVEN MILE RD
Oak Park

Warren Pipe & Supply

18660 15 Mile Rd
Fraser

White Construction

1120 W BALTIMORE ST
Detroit

Shop Local Hardware Store Services in New Baltimore, MI

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