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Middleville Excavating Articles
Excavating reviews in Middleville
Once all of the details were discussed and completed, work started 2 days later, where other companies told me that they were 4-8 weeks out to start a home septic system. All work was documented on my camera to which one of the works of Sanitary Septic took from start to finsh, additonal issues were discovered during system install, to which they dealt with and resolved. From start to finsh,
I contacted Benjy to look at a drainage issue I wanted resolved. Initially he was very responsive, he went and looked at my property and provided an estimate. I was unable to be there so I could not give him the full scope of the work, so the quote did not reflect everything I needed done. I called him and let him know this and we scheduled a time for us to meet and go over exactly what I wanted. While he was there we discussed exactly what I needed and I told him the time frame I was working with. He said that he was on vacation during part of the time, and I let him know that my time frame may have to be adjusted, but what I had said was optimal. I asked if he could send a revised quote, and he said he would get me one. Instead of sending a quote he sent me a list of other individuals because of my time line, which I appreciated.
My time line did get pushed back and I contacted Benjy and let him know this and ask for a revised proposal. He said that he would get in touch when get was back from vacation. About 1 week after he had been back from vacation I contacted Benjy several times with no response. Because I did not get a response I chose to call one of his recommendations to start back at square one with getting a quote and waiting.
I understand that companies may decide they do not want to do a job, or might not be able to handle a job. However, that only takes one conversation or some other form of contact to say that they are not interested so that a potential customer can move on.
I think of everyone in this family run business as my friend. They are there for me in an emergency, and give me the best service I could wish for. I hope you will trust them with your business; I am sure you will be delighted with their service.
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