Mason Mortgage Brokering Articles

Sample Reviews

D

Rating
Their customer service people flat-out lie, and if they ever tell you that they *don't* need something... don't believe them, they're almost certainly lying. They also didn't close on time. They also conveniently manage to lie about when you sent stuff so that when you don't close on time, it's magically your fault.
The supervisors are even more obnoxious than the front-line employees, so I wouldn't recommend going through supervisors. They apparently promote based on ones ability to be a jerk. I was hung up on by a supervisor after I pointed out that her employee
lied to me. I don't call people liars lightly, but when someone says "customer provided this item on X date, and I check my records and see that I provided the item in question a week earlier and point out to them that I pointed it out a week earlier and they keep reiterating the wrong date, I first calmly point out that they are mistaken and when they dig their heels in I call a
Mason Mortgage Brokers Provider Name Locked
a
Mason Mortgage Brokers Provider Name Locked
. They don't like that. Supervisors are good for nothing more than circling the wagons.
Bottom line: you'll get a great rate, but you'll take multiple days off work to deal with their horrible staff. Add in the value of your time and the cost of a two-hour massage after it's all over to the closing costs, and suddenly they don't look so great.
- Alexander L.
A

Rating
It went very well since the guesswork was removed from the equation. Everything was done in a timely fashion with expertise and professionalism. I highly recommend
Mason Mortgage Brokers Provider Name Locked
and her team!!!!!
- Lyne B.
A

Rating
If not for
Mason Mortgage Brokers Provider Name Locked
and
Mason Mortgage Brokers Provider Name Locked
, we would not have been able to purchase the type of home that meets our family's need (five kids) with a mortgage we can easily afford. Tried working with one other national company and a couple of other locally-based companies, but
Mason Mortgage Brokers Provider Name Locked
was the only one willing to roll up his sleeves and find a solution for our situation. And - the process was virtually stress-free!
- Tony H.
A

Rating
I have a lot of faith in the reviews on Angie's List. So I decided to see what was offered in the form of home loans. I found Guaranteed Rate and decided to make application to be pre-approval for a home loan as I was looking for a new home. I like having the pre-approval in hand when I find a house. I believe it makes my offer stronger. My first response came from
Mason Mortgage Brokers Provider Name Locked
who was so personal and answered all my questions via email or phone promptly. We completed the application and were pre-approved for a home loan then started shopping for a home in earnest. With each question I received a quick response and I felt like I was a member of the family because of the thoughtful responses. Ultimately, my direct contact was
Mason Mortgage Brokers Provider Name Locked
. I can't say enough about
Mason Mortgage Brokers Provider Name Locked
. He responded so quickly to every question and concern. The absolute best thing he did for us came on a Saturday morning. We made our offer on Friday night and the seller had a question about our pre-approval on Saturday morning. They wanted to actually speak with someone from the mortgage company to verify something. I sent an email to
Mason Mortgage Brokers Provider Name Locked
explaining what we needed.
Mason Mortgage Brokers Provider Name Locked
called me from his personal cell. He was at some kind of family gathering. Nonetheless, he called the seller's realtor and provided the information to them that they needed. Then....they accepted our offer! There is something more to it, though.
Mason Mortgage Brokers Provider Name Locked
called us and responded in such a way that indicated he personally cared about the outcome. It was great. I have to say a word about
Mason Mortgage Brokers Provider Name Locked
. In order to complete a loan application there are a million (literally) papers to fill out or documents to send.
Mason Mortgage Brokers Provider Name Locked
and I emailed each other endlessly until it was done. This company makes sure and certain all is verified and backed up before they send anything out to be approved. Although that is great, it's also kind of annoying to keep getting requests for "one more thing". Ug! It was tedious. Even though I was a little frustrated with the detail work,
Mason Mortgage Brokers Provider Name Locked
hung in there with me and got the job done. We need the detail people like
Mason Mortgage Brokers Provider Name Locked
to make sure everything comes out right. I appreciated her tenacity. All staff cared about how things came our for us and I appreciated it. I would use them again except that I never plan to move again! Thanks
Mason Mortgage Brokers Provider Name Locked
,
Mason Mortgage Brokers Provider Name Locked
,
Mason Mortgage Brokers Provider Name Locked
and all. You made a difficult process happen for us.
- Kerry A.
A

Rating
I have had some credit issues in the past whic caused me to be turned down by other mortgage lenders. I contacted
Mason Mortgage Brokers Provider Name Locked
after reading some reviews on angie's list just to see if there was any thing that he might be able to do that was better than the typical lenders. He was very positive from the beginning, but also very realistic and upfront. He was able to get me a good rate, much better than i was expecting with good closing costs and through FHA. There were difficulties along the way with the FHA and my insurance company wich made for some bumps in the road. But
Mason Mortgage Brokers Provider Name Locked
and
Mason Mortgage Brokers Provider Name Locked
were right there and worked through it making adjustments as necessary and keeping me up to date on the process. I would recommend them to others anytime. It took a while to get to closing, but we got there and with a good rate and a relatively smooth process. Many thanks to
Mason Mortgage Brokers Provider Name Locked
and
Mason Mortgage Brokers Provider Name Locked
, not every broker would put this much time into a relatively small mortgage.
- Michael C.
F

Rating
The 2nd installment of my property taxes were not paid out of our escrow account from
Mason Mortgage Brokers Provider Name Locked
Servicing. We call them to inquire about the payment. Customer service says its the tax department and tax department blames customer service. 2 hours later I was told they will look into the situation. A few days go by with no call back. We call to find out what has been done. We are told in order to have them pay our property taxes out of our escrow account we needed to send them the tax bill and they would send out the payment. That was over a month ago. We received a letter in the mail today telling us that a tax
Mason Mortgage Brokers Provider Name Locked
has been placed on my house due to unpaid property taxes. We call up
Mason Mortgage Brokers Provider Name Locked
servicing and they tell us the "check is in the mail". The next kicker is that they say our escrow account will be charged the penalties and our escrow payment will be adjusted to make up for the additional costs. I can dispute this but only in writing and they will get back to me. I asked for a supervisor and the lady tells us "he is only going to tell you the same thing". We then say "well get me his supervisor". She says, "He will just hand the phone to one of us to say the same thing" WHAT A JOKE THIS COMPANY IS!
- Richard Y.
A

Rating
"The initial pre-approval process started with my parents and they didn't qualify due to the deductions my father had in his self-employed business.
Mason Mortgage Brokers Provider Name Locked
suggested including me in the loan since we live in the same house and I have a full time Job. There were some other complications as well so
Mason Mortgage Brokers Provider Name Locked
submitted our loan to two different lenders, one followed the
Mason Mortgage Brokers Provider Name Locked
guidelines and the other
Mason Mortgage Brokers Provider Name Locked
. This meant double the amount of work for
Mason Mortgage Brokers Provider Name Locked
and he didn't mind. Instead, he worked with two lenders simultaneously until we determined which option would be best for our situation. In this home mortgage environment, it's nice to have a knowledgeable mortgage expert on your side who can get things done smoothly and is available for you"
- Andres G.
F

Rating
If you go with
Mason Mortgage Brokers Provider Name Locked
, I hope you have a great attorney on your side like I did. I chose them because they are a local company, seemed responsive and matched the best rate I found. However, they were unhelpful, incompetent and useless. I understand that mortgage regulations have tightened up since the bubble burst so I was expecting a thorough examination of my finances. I carefully put together a large package of the documentation they requested and returned it to them well before their deadline. In a pattern that Commonwealth repeated numerous times, they took a while to get back to me, then asked me for more supporting information. Their requests were very unclear though. For instance, "Provide proof of source of income in Such&Such account". There was never any clear guidance on HOW to prove their requests, even when I asked direct questions about what they needed. In one case, I had to ask the same question three times before it was even addressed.
Over the next 6 weeks before my closing, I quickly responded with all the documentation they requested but they kept asking for more. In the week before my closing, we still didn't have a guarantee of funds and continued to get requests for new documentation. We were supposed to close on Monday in the middle of the month (a slow time for mortgage companies). We were still receiving requests from Commonwealth for documentation at 2pm that Friday afternoon forcing me to leave work to go to a local bank branch to get a statement printed. It ended up not meeting their undefined standards so I printed off the online version even though they'd previously said that was unacceptable. This time it was OK for some reason. Around 3pm, we finally got the news that we were approved but my attorney didn't receive the binder required to create the HUD-1 statement until after the close of business. We were forced to delay the time of the closing until the last possible time on Monday that we could file the
Mason Mortgage Brokers Provider Name Locked
.
On the day of closing, we met the attorneys at the Registry of
Mason Mortgage Brokers Provider Name Locked
to sign the papers. My attorney was told on the way to the Registry that the funds would be in her escrow account by the time we were done signing the papers. Her assistant checked in with
Mason Mortgage Brokers Provider Name Locked
repeatedly over the next hour but the funds never arrived! Thank Goodness I didn't use their in-house attorney for the closing! My attorney called them several more times that day and the next morning since they were in breach of contract. Finally, around 11am the day AFTER our closing, the funds arrived. Luckily, our seller did not need the money immediately for another closing but had they not been so flexible, I would have lost my 20% deposit and the option to buy our new home! Commonwealth took NO responsibility for the issue and seemed unconcerned about the problem, blaming it on a miscommunication. My attorney may be referring them to the Attorney General for this breach of contract.
Unfortunately, the pain didn't end there. A few weeks later, I got another request from Commonwealth for additional information so they could sell my mortgage. They essentially wanted me to sign a document saying that I had the authority to use a business account for personal purposes since some of my deposit had gone through the account. Aside from being a lie, I had no interest in further assisting them and declined to provide it. When they finally sold the loan, they sent a form letter to notify me of the sale. It was confusing and had incorrect data on it indicating that I did not have to make my 2nd payment. When they didn't receive that payment, they started emailing and calling me to resolve it. Luckily, I had ignored their letter and sent the payment to the new servicer. However, I had to provide Commonwealth with additional information to prove this so they could collect it.
Throughout the entire process, the only way Commonwealth exceeded my expectations was in the amount of pain that can be inflicted while applying for a mortgage.
- Jesse M.
A

Rating
It was a tough move for our family but
Mason Mortgage Brokers Provider Name Locked
went above and beyond in providing support and information. We highly recommend
Mason Mortgage Brokers Provider Name Locked
and his group at Mortgage Masters!
- Tricia M.
A

Rating
I have obtained several home loans in the past, and the experience of getting this loan was definitely the most efficient and pleasant experiences. I was apprehensive about applying for a mortgage online and not using my personal bank, but I did a
Mason Mortgage Brokers Provider Name Locked
on Angie's List and found
Mason Mortgage Brokers Provider Name Locked
's name and read the reviews. I decided to try this route, and I could not have been more pleased. I was kept informed of each step the entire process. They are well organized and everything was transparent. It was extremely easy to communicate with his entire team, and they were all very prompt in returning e-mails or phone calls. His entire team was so efficient! It was a very short process, too. I got a pre-approval letter and closed on the home in less than 2 months!
I would highly recommend them to any of my friends and family...and would definitely use them again in the future.
- Tina M.
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All Mortgage Brokers in Mason, MI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

4TH RIGHT REALTY

906 Lakeview Dr
Lake Odessa, MI

AMERICAN FEDERAL MORTGAGE CORP

1 LAUREL DR
Flanders, NJ

Boost Credit 101

3773 E Cherry Creek North Dr
Denver, CO

CityWorth Mortgage

11781 Lee Jackson Hwy
Fairfax, VA

EQ Release

Hudson, FL

Guardian National Bank

4400 W 109th St.
Overland Park, KS

Huron Valley Financial

833 Laurence Ave. 2nd floor
Jackson, MI

Ideal Mortgage Services

1152 Haslett Rd.
Haslett, MI

INDEPENDENT BANK SOUTH MI

190 W KIPP RD
Mason, MI

NVR Inc

11700 Plaza American Dr
Reston, VA

Primerica Financial Services

28221 Beck Rd
Wixom, MI

Smarter Mortgages

9482 Wedgewood Blvd
Powell, OH

U S CAPITAL MORTGAGE

227 S WASHINGTON SQ
Lansing, MI

VanDyk Mortgage

2152 Commons Parkway
Okemos, MI

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