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Lanse Appliance Repair Articles
In the years past he has replaced the bearings in my washing machine, installed a new disposal and installed a new dish washer. All of his work has been excellant and his prices very fair. He is an independent contractor and will get all of my appliance related service calls in the future.
I have had a total of 3 attempted dishwasher installs; the first required me to have a plumbing issue resolved which I took care of but which left my old dishwasher non-functional.When the installation was rescheduled for a week and a half later (Thursday, 8/14), the installer did not come prepared with the necessary equipment to extend the electric and apparently no other install vans were near enough to bring him what he needed. He was able to get my install rescheduled for the next day, Friday 8/15 between 2pm and 6pm. I waited at home that entire afternoon and the installer was no call/no show.
I spoke with customer service the following Monday and her response was less than satisfying. She replied with a bland apology and informed me that she could get me back on the schedule for Thursday or Friday. I asked if that was the best she could do and was told that that was the first available, but she would let me know if there were any cancellations.
The customer service response to two botched install attempts was underwhelming and disappointing. An appropriate response to this situation would be a sincere apology, an understanding of my inconvenience on two consecutive days and the ongoing inconvenience of being without a functioning appliance. A further acceptable response would involve sending an installer back out in a timely manner – not when it is most convenient for
At this point, my dishwasher is not installed, an email to the company has not been met with a response, and I have no idea when my scheduled install time slot is if it is indeed Thursday.
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