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a tentative quote over the phone with the understanding that extra equipment
could be involved, which would add to the price. Because we are in a
difficult area and have had trouble in the past receiving over the air TV, he
brought out several antennas and the amplifier we may or may not need.
He arrived right on time and ready to start the job after discussing
what we wanted done and what our expectations were. He explained what he
would do before starting. He needed to reconfigure the existing coax
cabling in the attic and basement as well as multiple TVs on different levels
in the house from the configuration cable. When he tested the system, there was
a problem with one station. He made several attempts to correct the problem but
was unsuccessful before he had to leave.
options he could try and he would be back on Thursday with a tripod mount for
the roof and two length masts to get the antenna even higher.
before proceeding. We mutually agreed that
the best course of action is to not install the antenna and go back to cable TV
until the source of the interference can be identified and rectified
changes, re-installing the cable TV equipment and removing his equipment. He made sure all the TVs were working
properly and everything else was in its proper place.
We expected to pay for services even though we were not able
to utilize the antenna.
equipment. In today’s world this is unheard of and we were surprised that he
would not accept even a partial payment. His comment was to provide good
customer service. He certainly did in all aspects and I
will use has services every
anyone who I hear needs any of his services.
You can bet I will call him again once this interference issue is
most positive review possible.
I am very happy to have left cable behind. Our new solution is cheaper and better. Thanks
Time to look elsewhere.
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