Ferndale Medical Supply Articles

Sample Reviews

D

Rating
We equipment if fine. Customer service is terrible. Three examples - 1. When we received the bipap device, we were told that came with in-house service 24-hours a day. When we had problems, we waited until morning to call. At that time, we were told to bring the device to the office - no in-home. 2. We needed the pressure checked on the device. I asked if I could drop it off on the way to work. Theanswer was yes. When I went to drop it off, I was asked to stay. An hour later, after no service, I asked the manager if I cold just leave it. The I could. An hour or work time wasted. 3. We had a prescription for an overnight oximetry with the results to be faxed to the Dr. Two days later, I called to ensure the fax had gone out. After waiting on hold, I was told that if it had not, it owuld be shortly. I take that as a no, it had not been sent. The alternative is they could not fined the proper person to ask. That seems to be a pervasive problem - the right person is not available at the moment. We now have a prescription to add oxygen to the bipap. We will use a different vendor.
- DANIEL M.
F

Rating
Ferndale Medical Equipment Provider Name Locked
was more worried about maximizing their profit vs best treatment for patient. Misled me on treatment options and equipment rental options. I returned equipment and have continued to be billed and being harnessed with calls on rental payments for equipment that was returned.
I cannot warn you enough to stay away from this company.
- Monte S.
F

Rating
My mother has been put on an oxygen concentrator for congestive heart failure, and they are billing us each month for equipment that should be covered by the insurance. I have made many calls to them to sort it out but they just keep billing us. It has added up to about $1800 at this point. It is absolutely outrageous, and I
Ferndale Medical Equipment Provider Name Locked
’t know why they are not taking care of it, and I might go to Consumer Protection on this. They are billing us directly as if we never had insurance. My mother has Blue Cross Blue Shield to cover it, but they have never pursued it. I have talked to Blue Cross Blue Shield and they say that the equipment is covered by them. They never serviced the equipment. They never called us and didn’t bill us for more than 10 months or so. They never gave us any indication of any problems at all until they sent us a huge bill. Their paperwork doesn’t accurately tell us what they are doing. I wouldn’t recommend them to anyone.
- THOMAS C.
A

Rating
They were on the case when my dad had to go into the ER. He was hospitalized for 3 days and now he is in residential care. They are absolutely wonderful. I don't know what the general going rate is for home health care but we started out 3 hours in the morning and 3 hours in the evening. It turned out my dad needed more care so then we were suddenly looking at $12,000 a month at $20 an hour so that's why he is in a residential care facility. He wanted to be home but $20 an hour around the clock is unaffordable.
- Cara M.
D

Rating

1. On June 21, 2012 (Thursday), I purchased an item from
Ferndale Medical Equipment Provider Name Locked
. At the time of the purchase, the
Ferndale Medical Equipment Provider Name Locked
employee stated that the item could be returned within 3 business days.
2. On June 25, 2012 (Monday), the 2nd business day after my purchase(i.e. a cushion ring for wife), an
Ferndale Medical Equipment Provider Name Locked
employee (different than the one from whom I bought the item on Thursday) stated that the item was considered a "personal item" and could not be returned.
3. If the employee from whom I purchased the item had told me that the item could not be returned, I would NOT have purchased it.
4. At the bottom of the document that I signed when I purchased the item, it clearly states that some items are excluded from the return policy.
5. It was my fault for not reading the whole paragraph on "Return Policy".
6. My complaint is that the
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employee who sold me item should have told me that the item was considered a "personal item" and COULD NOT BE RETURNED, instead of telling me that the item could be returned within 3 business days and that a 35% restocking fee would be charged.
7. I just think that it is good customer service/good business for the retailer to tell the customer that the item could NOT be returned prior to it being purchased. Maybe the employee did not know the policy. Maybe she needed to be educated so that she could in turn educate the customer.
8. Either way, it was not a good experience. I paid $20.00 for item that we will not use.
- Jerry W.
A

Rating
My dad has sleep apnea and needed a C-
Ferndale Medical Equipment Provider Name Locked
machine.
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came to our house with the machine and let
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pick his own attachments. They sat down with us and completely briefed us on the machine, how to use and care for it, etc. I was really impressed. They came all the way up to Sunland from Long Beach (a LONG drive) and the woman (
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, I believe) was so kind. She was here for about an hour. We are also on a payment plan and pay for the machine at $100 a month, which is very helpful to my family.Overall a very impressive company.
- Trish G.
A

Rating
The services, punctuality and the follow up was just wonderful. I was very satisfied with the care that she gave me. She had gentle hands, and she knew how to soothe me. She was always cheerful and kind. I felt that she was doing something professional but also that she felt my pain. I give her an A on everything.
- ARTHUR H.
A

Rating
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was very knowledgeable, helpful, and pleasant in gathering the information on the phone. I asked about alternative equipments that I had heard of but had not been available with my prior company. She knew what I was talking about and made arrangements for me to make this change. She took my Insurance information, Drs information and said that she would take it from there. 2 says later, I got a call from another
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person. I am sorry, I did not write her her name down. But the key is that they initiated the call. She was just calling to update me on the progress of my order. She confirmed that my insurance had cleared and that the request has been sent to the Dr for the appropriate prescription and reports. She also reviewed with me what equipment I needed and offered to replace my humidifier chamber as well, which is several years old. My prior company often did not seem to know about the details of my equipments and I often had to go through several calls and transfers just to get a
Ferndale Medical Equipment Provider Name Locked
replaced. Although changing jobs is not easy, this change to a better
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Company when
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is a national nightmare is tuning out to be be a real benefit.
- Barbara B.
F

Rating
My overall experience with this provider was lousy. I got the message loud and clear that they did not need my business. They will never have to worry about me darkening their door step again. The worker was rude , superior and smug.
- Pamela N.
A

Rating
I had them regularly up till then. They were superb. All the personnel are highly trained. They are very personable. They are efficient. They call before they come. They keep appointments. Everything I wanted in a home service, they did it. They are covered by most insurance. They didn't cost a thing with my insurance. I know my insurance will take that before. They were just fantastic. Both their medical and disability service were excellent. I would go out of my way to use them. Even if they were not part of a
Ferndale Medical Equipment Provider Name Locked
, I would have still insisted to use them.
- George N.
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All Medical Equipment in Ferndale, MI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Acton Rental & Sales Company

10646 Northend Ave
Ferndale, MI

Binson's Home Health Care Centers Inc

6475 Rochester Rd
Troy, MI

CAPS Remodeling

PO Box 1379
Royal Oak, MI

Critical Signal Technologies

27475 Meadowbrook Rd
Novi, MI

Dearborn Medical Supplies Inc

1674 Fort St
Lincoln Park, MI

First Step Rehab

7455 Greenfield Rd
Detroit, MI

HANDI-RAMP INC.

510 North AVE
Libertyville, IL

JG McGinness Foot Orthotics

1445 Dekalb Street
Norristown, PA

Keystone Home Improvements Inc

32250 W Eight Mile Rd
Farmington, MI

Lifelong Mobility

32244 Woodward Ave
Royal Oak, MI

MEDICAL GUARDIAN LLC

1818 Market Street
Philadelphia, PA

Medical Imaging Resources

120 Enterprise Dr
Ann Arbor, MI

Melvindale Pharmacy

18287 Allen Rd
Melvindale, MI

Michigan Medical Equipment

11906 Farmington Rd
Livonia, MI

MILFORD SAV-MOR PHARMACY

1191 N MILFORD RD
Milford, MI

Quality First Aid & Safety, Inc.

50168 Pontiac Trail
Wixom, MI

Shan Medical Equipment

35818 Dequindre Road
Sterling Heights, MI

Sleep Solutions Home Medical

1280 E. Big Beaver
Troy, MI

Ste C202

47601 Grand River Ave
Novi, MI

The Standing Company

5848 Dixie Hwy
Saginaw, MI

The WalkEZstore.com

2309 West Smith Valley Road
Greenwood, IN

Ultimate Medical Supplies

2012 Monroe STE 104
Dearborn, MI

Valued Relationship Inc

1400 Commerce Ctr Dr
Franklin, OH

Whiter Image Dental

180 Allen Rd NE
Atlanta, GA

Wright & Filippis Inc

2845 Crooks Rd
Rochester Hills, MI

Wright & Filippis, Inc.

2845 Crooks Road
Rochester, MI

Xclusive Medical Equipment

28 N Saginaw St # 202
Pontiac, MI

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