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My biggest problem with them is how obvious it is that I have weeds on the fence line and on the perimeter of the house and shrubs. They have done absolutely nothing to address unless I call them. You are supposed to be the experts, why do I have to call and tell you to address what I hired you to address in the fist place. Lawn care is more than just coming every month and putting down granules.
For $78 a treatment I expected better, the person treating rarely spends more than 5 or 10 min and then rolls out leaving me with a canned printout telling me how great my yard looks. My yard looked great when you guys started it looks like a weed invested mess now. Thanks for nothing.
This was surely the most difficult time I have ever had trying to give someone my business.
What was very disappointing is that I personally recommended street - a total of 3 referrals.
To this day, my two neighbors across the street still use
My yard was in much need of help.
The lawn looks great today. I couldn't have asked for a better company
I was told that a call had been made to inform me of the upcoming service, which was a lie. I searched two weeks of phone call records and no calls from them.
The service was not provided but the next day I got an email stating that the service had been provided. I called them and I was told that most probably the service was performed in the wrong location. I wonder who the lucky or unlucky person is that got home and found his or her lawn full of holes and plucks of dirt and grass everywhere.
At this point they cannot tell me when the service will be provided, which might render it useless. I do the over-seeding myself and, judging by experience, by the time it gets done it might be too late for new grass to grow strong enough to survive the winter. By the way, I do the over-seeding myself because they use very "efficient" spreaders which throw more seeds on my flower beds than on my lawn.
I have used them for a few years, not because of satisfaction but because of the lack of better choices, and after this many years they do the service at the wrong location. So far this is the worst excuse I have been given by them.
Every year I have major problems with scheduled services, sometimes too early in the spring and always late or very late for late summer and fall services. Every year I get poor excuses and it takes me several calls to get prepaid services done.
This is it, next year I am using someone else even if the Angie's List reviews are not very good.
My backyard looks atrocious. I have sent numerous emails to KG several times asking for assistance. I gave them information about my watering times, station times, etc., and still received no information as to what was happening with my backyard. I finally got a reply and it said that someone would be in contact with me about my backyard. Weeks passed, no one contacted me. I finally sent an email saying that due to the horrendous customer care I was receiving, I wished to terminate my services. Perhaps this would prompt a retention email, call, something. Nothing.
I'm thoroughly disappointed in
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