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Dewitt Window Cleaning Articles
He said it was impossible. I didn't argue just figured I would call
The fellow we had also was not neat I had to wipe the floor and pass thru window sill. Oh and yes he forgot to put our hose back where it had been and left our water running. My husband found that the next day.
When I called
the fellow was very nice and explained if they would of known we had water spots on the windows it would of been more expensive to clean. He did clean all the windows again and said the other fellow hadn't even cleaned all the tracks or frames. So he did make good on the guarantee... No one asked if we had water spots..why would i have my windows cleaned if they weren't dirty with spots.. I can wash my own windows with the soap and water they use..
So we thought OK we learned our lessons and the windows were clean.. End of story but noooooo. My husband went outside and walked around the house to make sure everything was cleaned up and found they had broken a sprinkler and didn't bother to tell us... So my advice to you is be sure you are willing to up price if you allow them to come out and do your windows..
Even makes all rooms look cleaner.
On the date I got a phone call with estimated arrival time. On time, two workers with well supplied truck arrived and after discussing the work I wanted done and counting the windows the work began. I decided to add a couple more windows as we talked. They went to work and washed the windows inside and out. They were very detailed leaving the window tracks very clean (vacuuming and wiping). I also added power washing my front porch which was very dirty and covered in spots with moss.
What a wonderful job he did. Also the mess of the power washing was all cleaned up.
Very polite and careful work. I plan on calling them again for not only the windows but for the other services they offer.
A copy of my bill and receipt was sent by email the next day.
Very good communication.
I do have animals, dogs, and was asked to clean up before they put their ladders down to insure the ladders did not land in any doggie bombs....thought this was a little strange as this could easily be cleaned off with a hose or the ladder put in a spot that didnt have any droppings. It was not like they covered the yard as they had just been cleaned up the weekend prior. Working outside there are all kinds of things that ladders or tools get into, not just doggee droppings but cats do the same, or the mud from watering/rain, just seemed like a really strange request to clean up the yard at that time......
Neither here nor there as the 30 outside windows were cleaned wihtout the three upstairs windows.
We arranged for a mutually agreeable date which was cancelled by them without any explaination as that appointment time approached, just that they could not do it.
August became September and we made arrangements for my wife to be at home on the new designated date. We receive an email on the day of the appointment (not the day before or earlier) in fact, at the designated time of the appointment that they would be there between 9 and 9:30 (appt was for 9 am, we get the email a little after 9am, no phone calls to let us know).
Knowing shady providers will claim they had shown up and place blame on the consumer, I emailed back that we have been here the whole morning, to which we get another email saying they were there and knocked at 9:10am. We have a dog that barks at the littlest commotion outside and there was no doorbell, no anything to indicate they were there. They did not even come to the front door and ring. Why email that you will be there between 9 and 9:30 when you are "already" at our residence. Why not ring the doorbell and establish communication?
We can not comment on their work since they did not do any. We opted to get credit back instead of waste another day off waiting for them to show or cancel on us. Horrible experience with this Angie's list special deal. When I went to complain to Angie's List, the operator notified me that others had just filed grievances against them as well just a few days prior to us and were being placed in their "Penalty Box" til further notice.
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