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delivery. Their price was $2000 less than Home Depot. I have a recessed window area that needed cabinets. Others told me the job was too complicated or they didn't have sizes that work. Luxuable had a can do attitude. As I was thinking about the project, they had great answers for every obstacle I encountered. Great people, great work, great price!!!!
Quality of product - 3-4 stars. a couple of the cabinets has the shelf guides poorly installed but otherwise the quality was good. No particle board. I would have preferred the backs of the cabinets to be a bit beefier but this is nitpicking. I am a bit concerned about the quality of the paint but time will tell.
Shipping - 2 stars - one cabinet came damaged and they quickly replaced it. In another the the shelf slider drawers came loose and were slightly damaged in shipping. They shipped when they said they would.
Accuracy - 1 star. The initial shipment came with three errors. Two cabinets were incorrect and did not match the packing list (had 1 roll out shelf instead of 2, left open door instead of right open) and the other was a minor error by the designer (finish panel on wrong side). They also forgot to include the touch up paint kit and I had to contact them separately for that.
Customer service - 5 stars so far. Quickly replaced damaged and missing items. They shipped when they said they would. Quickly solved all problems with few questions asked.
Instructions - 1 star. They ship the trim with no instructions. They have some on the web (.pdf's and YouTube) but they will ship without any instructions, not a big deal but would be nice to have more complete printed instructions for all the trim included.
Packing - 2 stars. Most everything arrived safely but given how they ship, cardboard boxes and styrofoam, it's amazing the cabinets survive as well as they do as they may be handled by one than one freight hauler.
Design - 4 stars. They put up with numerous changes and I was able to do all of the conversation by email. Design was
Hardware - 3 stars. The quality of the pulls was good. The hardware I got was simply drop shipped from Hardware Resources. The pulls were made in China and the screws provided are too short for use with drawers. And being made in China the 8/32 screws are actually about 7/32 so buying longer 8/32 ones from the hardware store is not an exact fit. No templates are available or provided. They know the thickness of the drawers, why not give me a heads up I need longer screws ahead of time? Also selling or including a template would be nice.
What is missing with this company is attention to detail. Quality is pretty good but could easily be better, shipping the wrong items that do not match the packing list is a cardinal
I would not dissuade you from using them but can't provide a ringing endorsement either. Certainly worth considering.
With regard to the book case the qaulity of both the workmanship and the materials used was top notch.
We are very pleased with our new kitchen! Having never gone through a remodel experience before, we were very nervous and needed lot's of guidance. Our kitchen was very cramped and out dated. He was very patient and had excellent ideas of how we could expand our cabinets for more storage options. The building work on our cabinets was superior, love the self closing doors, and the color/glazing was completed perfectly! My granite countertop is beautiful and we have had so many compliments from family and friends on the finished kitchen! I am extremely pleased with the finished product and will not hesitate to use his services again!
I thought his charge was a bit high as the door had a full glass insert, and there wasn’t that much wood to stain. But it turned out
very nice and is a great entry door into our master bath!
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