arrived on time, checked the locations and determined the best way to remove the old and install the new unit on our flat roof.- Twelve to fifteen feet off the ground.
They had appropriate equipment ...more to move the units safely and efficiently.
told us about how long the job would take and he was accurate. He let us know when they were leaving for lunch and when to expect them back. They got right to work on their return. The new unit was about as noisy as our old one and when we told
about it, he told us that there were a couple of options that could reduce the noise. When we agreed to have them installed, he ordered them for us and told us that he or
would install them next week when they came in. When we read about the thermostat, we saw a feature that we thought would be useful. It was not available on the unit we had so
checked to see if they had another unit on their truck that had it. When he did not, he ordered a new one for us.
They cleaned up so that there was no evidence they had been here other than the new, smoothly running AC Unit.
were both polite and respectful to us and to each other. It was a pleasure to have them working in our home. "
Rated Review by Daniel G.
"I purchased the $69 maintenance deal from Angie's List. I was quickly contacted and given an appointment the following day from 12-2pm. Serviceperson arrived at 2:13 immediately after I called their office around 2pm to inquire about our status. ...more Serviceman acknowledged he was late. He was professional and answered my questions. "
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"The representative did a good job of explaining how the system would work and how a two-stage furnace would perform better than what we had now. They also explained about how the pipe would need to be angled and how they needed a place to discharge water. The installation went as scheduled and the results have been good. The company was very helpful ...more about putting the pipes in a place that was not visible in the living area in our basement. They did all the carpentry needed so that we did not have to hire a separate carpenter. "
"Installers were prompt, professional. They took care, using drop cloths inside to avoid tracking dirt.
The system did not work properly when initially installed, so the following Monday, a repair technician came and performed diagnosis and trouble shooting, in contact with manufacturer's rep. He was able to correct the problem and got the ...more system operating.
In addition, to address my concerns that the condenser unit might have been damaged, they subsequently replaced that part of the system to ensure reliability.
I was very happy with their responsiveness to my concerns.
I will use this company again. "
"The furnace had to be cleaned again and they left a connector undone. They didn't send out someone for an estimate on ductwork as asked. The serviceman was very courteous and prompt. I don't remember the exact date of service only that it was before the snows hit.
"Ed called to tell me he was running late. This was very much appreciated. He did a very thorough check and clean of the A/C and made some recommendations. Also checked out the furnace...not part of the deal. I was very happy with the whole experience.
"We got three or four estimates for a new furnace and it came down to two companies who offered what is essentially the same product under two different nameplates. The
& White brand was one we were more familiar with, and since we've had our old furnace serviced well by K&W in the past, we deiced to stick with the ...more tried and true. we've had some bad encounters with HVAC companies before -- including one that has a very good reputation in
Arbor -- but
& White has proven to be honest, trustworthy and knowledgeable. I've recommended them to many friends. "
dealer who had installed it. (I had called them first but got only a recording that said leave a message and I wasn't sure if they were even there today or this week. So I called
since their listing looked like they did emergency and same day work.)
would not charge me for today's visit. If you have a furnace that needs work, I highly recommend them! If Indoor had the part needed, I think he would have fixed it this afternoon or this evening.
As it turned out, my
dealer can try to get here tomorrow morning or Monday. "
"Our humidifier was leaking onto the cellar floor. He could have sold me a new pump, but he didn't. He found that the hose was leading to the outside and it was frozen. He put new hosing in that lead to the laundry room tub so it won't freeze again. He checked it to make sure it was running correctly. We had an informative discussion about ...more furnace filters as well. I use these guys all the time for HVAC maintenance / repairs.