Rockport Foundation Contractors

Rockport, ME

Rockport Mudjacking Articles

Sample Reviews

F

Rating
Over many years, the front wall of my home has settled to the point that the front door of the house contacts the floor at about the 45º open position. The Living Room floor, quite apparently, and to the naked eye, slopes downward at the front of the room. Using a 4’ level and a ruler, it is very easy to determine that the floor at the door opening is approximately 1¼” lower than the level part of the floor.

Last August (2013), based upon
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’s score on Angie’s List and its reputation, I contacted them to obtain an estimate of the work to correct the problem. On August 28th, I met with Mr.
Rockport Foundation Contractors Provider Name Locked
of
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to discuss the work. He and I discussed the problem at some length, and he inspected the foundation from both the Living Room and the raised Basement below. We discussed the structural members that support the walls as well as the proposed placement of their PermaLock pilings. He asked me to move stored items to the other side of the Garage to allow for more room to perform the excavation work in that area of the Garage where a piling would be installed under the floor. A second piling was to be placed under a chain wall in a crawl space (approximately 5½’ high), on the other side of the center supporting wall in the Basement. I had to clear stored items from that area as well.

Mr.
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provided me with a proposal before leaving. While I was somewhat concerned about the lack of precision and detail in the hand written specifications added to the printed proposal form, I felt that the considerable price ($4,000) and the aforementioned reputation and rating would likely insure a successful outcome. In fact, I was confident enough in these factors, as well as Mr.
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’s apparent understanding of the problem and the goal of getting the door to swing open freely and completely, to forgo seeking proposals from other shoring companies. I mailed in the signed proposal and my deposit check a week later.

On Monday, September 23rd, I received a call from the
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construction supervisor. He and a crew of two men appeared two days later to perform the work. The two men began excavating two holes in the crawl space, but did not perform any work in the Garage area, as Mr.
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indicated they would. I was somewhat worried about a possible disconnect between the job understanding of the person who specified the work (
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) and the crew that would actually perform the work. Nevertheless, I decided I was not going to second-guess professionals who specialize in this kind of work.

The men spent about seven hours digging holes about 5’ deep and 4’ apart and installing the PermaLock pilings. They placed the pilings into the holes and jacked the footing under the chain wall. When completed, the overall increase in the height of the wall was approximately ½”. That was certainly not the expectation I had when accepting the proposal. It did not even come close to remedying the problem with the door. I would not have been willing to pay $4,000 for only ½” of increase in the height of the wall. The proper and safe operation of the front door was the primary objective of the work, but that has not been achieved.

Before leaving, the supervisor and I discussed the results and he suggested that I could cut the bottom of the door to allow it to clear the floor. Of course this is not a solution because it would then necessitate installing an elevated threshold on the floor under the door to seal up the opening. Such a threshold would then be far too high to be safe and would constitute a tripping hazard.

I subsequently wrote a detailed letter to Mr.
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of
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to go on record and to complain about the failure of their efforts. It took several months, including many phone calls and a personal visit to their place of business just to get a response to my complaint. The response, which was not in writing, was that they
Rockport Foundation Contractors Provider Name Locked
’t perform any work on the structural members; they only install the pilings. If that is so, why didn’t Mr.
Rockport Foundation Contractors Provider Name Locked
cut off that discussion in the very beginning? We must have spent 30 minutes discussing a much larger scope of work, all with the intent of leveling the floor at the front door. Why didn’t he say they would not be able to remedy the door problem? Any way you look at this, whether inadequate understanding of the problem, inappropriate specification of the work, or poor execution thereof,
Rockport Foundation Contractors Provider Name Locked
failed to accomplish much of anything for me.

As far as a grade goes, it would have to be an “F”. The only thing they did that might merit some points is the installation of the PermaLock pilings. But, even that is of little or no value because the wall had long since settled and was stable at that level. There is no way to measure whether there is any value to the pilings because they did not accomplish the major task of leveling the floor so that the door would open completely. Of course, I would never contract with
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again. I will now need to hire a true shoring contractor to perform the job that
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was incapable of doing. For the results achieved, they might as well have dug the two holes in an empty field somewhere in Texas and placed their PermaLock pilings there.
- Douglas K.
F

Rating
I contacted this company in hopes of having our exposed aggregate driveway repaired. We were hoping to have the repair completed before the rain comes and were having trouble finding companies that did this type of work.
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advertised that they did so we were excited and eager to get an estimate. I called the company and left a message explaining our needs and time frame. I didn't hear anything back for about a week so I decided to call again. No answer. I left another message. Finally almost 2 weeks after my first call I received a call back. The woman returning the call identified herself as the owner's wife. I told her we needed an estimate as soon as possible because we were afraid we might have to have the driveway replaced if it wasn't able to be repaired. She told me the soonest we could get an estimate was in a little over 2 weeks! I was very frustrated when I heard this because we had already been trying to get an estimate for a little over 2 weeks and in my original message I gave my address and a description of the problem and told them that they could come anytime as I am a stay at home mom and am around the house most days. Concerned about having to wait so long with summer coming to a close, I asked if a contractor could call me to discuss the issue before they came to make sure it sounded like something they would be able to repair. She said that no one could call me. When I explained that I was willing to wait two weeks for the estimate but just wanted to be sure that it sounded like something they do she told me her husband was too busy to make phone calls. I even offered to send pictures and she again told me he was too busy to view them.
Overall, I felt that as a customer I was treated extremely poorly. She was very rude and short when speaking with me and acted as if I was putting her out by just having to speak with me. It is very unfortunate that it turned out this way because we have since found out that we have to replace our $30,000 driveway. After my experiences with them, I am disappointed we will be out 30k but I'm glad it's not in this companies pocket!
If you are considering having concrete work done I suggest looking elsewhere.
- Carly S.
F

Rating
these people suck at doing concrete work! bad finish, seams are so bad, you can trip on them, the concrete is already cracking and peeling. they were so bad we threw them off the job! they did not return phone calls, or adhere to a work schedule. then when we questioned them about the work, they became rude and demeaning to my wife and myself, claiming "we have been doing this for 25 years!" do not hire this company for any reason! if you do, you will be sorry!
- robert L.
A

Rating
Called to set an appointment and was told it would happen that week and would receive a call from
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before he arrived. Everything I was told happened as planned.
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was punctual for the quote and went over what would occur if he provided the service. Was impressed with the level of detail given and impressed with him. The day before the scheduled service, it rained.
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called me that afternoon and told me he felt, given the conditions, the equipment might cause minor damage to the yard and would rather wait. Once the ground was dry (a few days later), the team came out and did the job. The patio was raised to proper grade and they cleaned up the area well beyond my expectations. Other than the corrected patio, I couldn't tell they had been there. Quite impressed with the job done and with follow up on
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's part. A few days ago he provided me with details, tips, and products to seal the space between the patio and the brick on the house. Would use and recommend his service to anyone.
- JEFF R.
A

Rating
I contacted
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for an estimate after I had gotten another estimate that I thought was rather high.
Rockport Foundation Contractors Provider Name Locked
was $1,000 less than the first estimate I received. I wanted to make sure that the cracks in my driveway would be sealed after it was leveled.
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told me I could do the sealing myself to save money (he even told me what product to use) or they would be happy to do the sealing for me. I opted to have
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do the entire job. I was told it would be three weeks before they could get to my job. It was exactly three weeks when the came out to do the job.



I was very pleased with the leveling of the concrete. I could actually drive straight into my garage without having to climb up over the
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of the garage. No more tripping hazards. I was told they would be back within a week to seal the cracks and they came back exactly when they said they would.
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and the crew that did the leveling were very friendly, professional and eager to please.



I would recommend
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. Very nice job.
- Terri H.
C

Rating
They cracked at corner on one panel of sidewalk. I contacted them, they said they are not responsible any cracking they made during work. There are a few small font notes at the bottom of the contract. You should read through everything carefully before signing the contract.
- Grace X.
A

Rating
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out of
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's Summit is a family owned and operated branch of a franchise. The owner,
Rockport Foundation Contractors Provider Name Locked
, arrived at our house to provide the estimate. His son and another partner actually performed the work of leveling the concrete.
The bid we received was fairly priced, coming in about 10% below the bids of two other contractors including Boss Mudjacking. All companies put their bids in with the caveat that there is no way to fully know how much fill would be needed to level the concrete. The pricing for
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would have been more expensive in the long run if we needed more than the original truckload that
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estimated, but we ultimately decided to go with
Rockport Foundation Contractors Provider Name Locked
because of the three year guarantee that
Rockport Foundation Contractors Provider Name Locked
put on their work (in comparison to the two year guarantee of another bid, and zero guarantee by a third company that bid). We figured if the cost ended up being more for the work, at least the work was guaranteed longer.
Rockport Foundation Contractors Provider Name Locked
also was the most professional during the bid. One of the final reasons we decided
Rockport Foundation Contractors Provider Name Locked
was because they use a mix of limestone and water to fill the voids, instead of a slurry of concrete and mud. The limestone sets up nicely and we didn't want to weigh whether the dirt fill would settle or wash away again, particularly if companies weren't willing to guarantee it as long. Also
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advised that to meet their end of the bargain of the guarantee, we also had to agree to fix the reason why the driveway sank in the first place, which was an erosion point on the side of the driveway from which the dirt beneath the driveway washed out. We decided we would build a small, round retaining wall and back fill with dirt to hold the concrete fill in place.
The day that the work was performed, which was a few short weeks after the bid,
Rockport Foundation Contractors Provider Name Locked
showed up a bit a couple hours later in the morning than I was expecting. But their work ethic quickly made up for it. They worked a full day into the night, nearly 9 hours, to complete the job. They had to leave halfway through the day to refill their truck, which is a 70 mile round trip. Although the owner wasn't one of the crew to actually do our job, we found out that both on the crew had been doing this work for several years and were adept at it. They worked really hard, nonstop, and probably ended up with a 12-14 hour day in total. When they left, we were amazed by how significantly more level our driveway and garage floors were.
The next day after everything set up overnight, the driveway fell about 1/2 inch. We called
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back, they took a look at it, and agreed to come back a few weeks later when they had another job in the area and could use a partial load to boost the level back up to its best spot. They followed through on it with no additional charge and the driveway is holding up nicely today (four months later) with no additional settling. We also held up our end of the bargain and within a week of
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's first fill, we built and back filled the retaining wall ($200-300) to do what we could to also assure there was no additional settling. The improvement in the driveway is significant, but I rest a lot better now also knowing that our garage floor is better supported and we're not putting nearly as much stress on the re-bar and foundation walls.
- Luke M.
A

Rating
Will was wonderful! He makes the company what it is! He responded to our contact very quickly, came to see the job site within days, and had a full estimate and proposal with OPTIONS to us the next day. We scheduled the job for just days later.
Rockport Foundation Contractors Provider Name Locked
is RESPONSIVE, PUNCTUAL, KNOWLEDGEABLE, and PROFESSIONAL! Definitely a rare breed! I would recommend their services to anyone, including my friends and family!
- Tracy J.
A

Rating
The only disadvantage was the wait to get on their list. So obviously they are getting a lot of business. This is a husband and wife company. They were very good about cleaning up the site after the work. They spent only 3 hours total doing everything. The last 2 mudjackers each spent almost an entire day doing the work.
They were fast and efficient and we love the job.
- Stephen S.
A

Rating
I used
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last year for some foundation repairs and this year I figured I needed some plumbing repairs done due to my foundation shifting, so I called them back out. They came out the next day after calling to give me an assessment on what needed to be done. They saw that I had a plumbing leak and that was the reason for my foundation to shift. Like before they provided me with a lot of information making it easy to hire them again. Therefore, I signed a contract to fix the plumbing leak and to also honor my 10 year warranty on the foundation repairs from last year by doing adjustments where needed. Again, they were professional and got my work done in a timely fashion. I would definitely recommend
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for any and all home repair needs.
On a different note, before posting this review I decided to read some other reviews about Aztec and was floored by what some NON-customers had to say about this company. I find it extremely strange that you wouldn't do your homework on a company before hiring them especially knowing how many fly by nights that are out there. I thoroughly did my homework beforehand and that's how I came across
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. They had the reviews, the knowledge and the experience you look for in a construction company and that's why I hired them twice. Unfortunately, in today's world anyone and everyone has the right and/or power to write reviews whether they are true or not which is just not right. don't take your anger out on a company just because you didn't like the price or their employees, especially if they didn't do any work for you either.
Rockport Foundation Contractors Provider Name Locked
& Remodeling's work will speak for itself.
- roberto C.
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