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Gardiner Appliance Sales Articles
The advice of kitchen remodeled. I went to them to ask about appliance selections. They asked me to consider a Kitchen Aid Suite. I went with their suggestions and could not be happier. Their pricing was very close to internet pricing. Their after sale service was even better! A few weeks after my kitchen was complete, I stopped at the store to see if I could get a couple of extra shelves for my refrigerator.
I know that many friends and neighbors share my enthusiasm concerning
On the other hand, he neglected to inform us when we scheduled the visit, or upon arrival, that he charged a 'house call' fee of $79 in addition to his hourly rate ($80) for whatever time he incurred doing the repairs. I know this kind of fee isn't unusual in the trade, but I think a responsible business owner should make it a point to be explicit about disclosing that policy beforehand, rather than risk alienating customers who would be surprised by that information (we were). Plus, that works out to $160/hr. for the service actually rendered for this visit--comparable to an attorney's hourly rate.
And, he tried twice to convince us that we should invest over $300 to thoroughly clean & refurbish our dryer that day, when we were clear with him that we didn't think this was a good use of funds for an old dryer that could be replaced for a little more than that. I don't begrudge the attempt to earn more of our business, but I don't think he is a very good listener. Most people would not feel this was a good cost-benefit trade-off.
I looked at several chain stores and did not find refrigerators that had the size or features I wanted or learned that it would be three to four weeks before delivery and installation. As I was using a dorm-size refrigerator, I wanted to replace my refrigerator ASAP. I decided on a Wednesday to look at the appliances offered by
The next day I made my decision and ordered a Maytag bottom-freezer refrigerator with ice maker. Later that day, the owner phoned and scheduled delivery for the next Tuesday. On Tuesday, the owner and his son estimated their arrival at about 3 p.m. About noon, he phoned to say that they would be delayed about an hour as a previous job was taking extra time. Almost exactly at 4 p.m. they arrived at my home. They removed my old refrigerator, including detaching the ice maker line. I then had a few minutes to thoroughly clean the walls and floor, and they quickly installed the new refrigerator, including ice maker, and switched to door opening to suit my kitchen layout. The entire process took less than 45 minutes.
I will soon be shopping for a new clothes washer and will definitely choose
It is now 7:25. The service department has neither contacted me or arrived to provide the service I requested. I called again at 7:13 to inquire about the delay and could not talk to a live person.
I discussed how to get to my house and told the sales people that I have a very steep driveway. The number for my house if plainly visible from the road. However the delivery man could not find my house, he was about three doors down in a huge 26' truck. He called a number of times to confirm my address but even though I could see him half a block down from my address, he couldn't find me. I had moved my little pickup off my drive to allow him better access and mobility at the top of the drive with his truck. He refused to drive up the driveway and asked me to load the refrigerator on to my truck or to get a friend with a truck to bring it up the driveway. He is the delivery man, not me, not my friends. They stated that the truck they were driving was too big, and they would have to reschedule. They called to confirm the rescheduled delivery and asked if I would like to talk to a customer service person and I chose to do this; to make certain they were going to have the adequate staff and truck for the job; unfortunately after being put on hold twice and over ten minutes waiting I was disconnected. I am not impressed.
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