Caribou Chimney Repair Services

Caribou, ME

Sample Reviews

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Caribou Chimney Repair Services Provider Name Locked
, the technician, arrived on time. He was extremely courteous and polite. He explained in detail what I needed done, a chimney liner. He prepared an estimate and included a brochure.
I told him I would like to schedule
Caribou Chimney Repair Services Provider Name Locked
to do the liner for my chimney.
- BARBARA R.
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It went just fine. The service done was an annual inspection and cleaning I have done as part of my regular fireplace maintenance program. I have a high efficiency, wood burning fireplace insert. I use the fireplace to help heat my home so it is in use on a daily basis from approximately November through March. Due to this heavy use, it is important that the fireplace is operating safely and efficiently. Dr. Flue arrived on schedule at the designated day and speedily went to work. The service person acted in a professional manner. He did a superb job and cleaned up so there was no mess and there was no damage to my unit. He provided me with a verbal and a written report with photos of the inside of my flue.. Since this was a routine yearly maintenance and no other service was required, this was all pretty straightforward. My only reservation is the cost seemed a bit high for just a cleaning and inspection. In the past, I have had another company (which didn't charge as much) do this service, but I was not satisfied with their level of professionalism and the serviceman damaged the baffle blanket on the fireplace. So on balance, I guess the higher cost from Dr. Flue was worth the extra cost. I certainly will employ them to service my fireplace in the future.
- Fred K.
D

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Received an itemized quote from
Caribou Chimney Repair Services Provider Name Locked
, the Sales Manager, on 22April2014 to replace the concrete crown of my chimney, and caulk/patch the stucco sides of the chimney. Paid the required 40% deposit in early May to get on their schedule. Was told to expect a 6-week lead time, which would have put the work being done sometime mid-to-late June.
The first crew came out 21July, fully a month late, and performed some repairs. I wasn't really upset about the delay since this wasn't an emergency, and I know we had a lot of rainy weather in June-
Caribou Chimney Repair Services Provider Name Locked
that could have delayed outdoor jobs. But after I got up on the roof to look at things, I found the work was far less than what was quoted. Instead of replacing the crown, the crew attempted some minor patching of it. Instead of paintable sand-textured stone-colored caulk being used to fill other cracks as per the quote, plain white caulk was used (appeared to be non-paintable latex to me, but it definitely wasn't colored and stood out in any case). Numerous cracks and flaking were still evident. I emailed
Caribou Chimney Repair Services Provider Name Locked
that the work was not as promised, and that I assumed his crew had decided the full scope of his quote wasn't necessary once they saw the chimney. I proposed that the company accept the 40% deposit as payment in full for the partial completion of the quoted effort.

I heard nothing from
Caribou Chimney Repair Services Provider Name Locked
, but the president of the company,
Caribou Chimney Repair Services Provider Name Locked
, called and said he'd visit my house and look things over. He did when I wasn't home, and called back to say they weren't done.
About a week later on 01Aug,
Caribou Chimney Repair Services Provider Name Locked
left me a message that the crew had been out that day and completed the repairs. That evening I climbed back up on the roof and checked. I saw no change in the chimney. So I emailed
Caribou Chimney Repair Services Provider Name Locked
repeating that the work wasn't what as quoted, and again proposed they accept the partial payment. I also asked for a written reply to my email because I had just gotten a "past due" notice for the remaining balance.

Caribou Chimney Repair Services Provider Name Locked
then called me at home in the evening to tell me they had been experiencing some internal communication issues, something about nobody understanding what
Caribou Chimney Repair Services Provider Name Locked
meant on his quote, and that they would be back out again to complete the repairs. The quote seemed very explicit to me.
On 15Aug, someone was out to work on the chimney---for the third time. When I got back out on the roof to look, the crown looked better, but there was now a swath of dried mortar and dust crusted onto the shingles around the base of the chimney. Clearly no effort was made to cover the shingles while the crew applied the wet cement, and I can only guess as to why. I emailed
Caribou Chimney Repair Services Provider Name Locked
with my latest observations and expressed my disappointment in all parts of the process which had dragged out since May. Unfortunately, I felt that the chimney was probably as good as it was going to get and consented to pay the balance, since I was also now worried about what would happen if they had to come out a fourth time.

Caribou Chimney Repair Services Provider Name Locked
did respond to my messages, but he would never do so in writing (even when specifically asked), which is a red flag to me.
Caribou Chimney Repair Services Provider Name Locked
was nearly unresponsive once the deposit was paid.

Caribou Chimney Repair Services Provider Name Locked
was a hassle to deal with, and they left me with a stained roof. I would not recommend this company.
- Patrick S.
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Used
Caribou Chimney Repair Services Provider Name Locked
to repair my mother-in-laws chimney cap and bricks. He responded very quickly with a quote and told us right up front that he was busy with other jobs but that this was not a dangerous or critical situation. He said he'd come and do the work when he was next in the area, which was fine with us. He called us once to let us know that he had not forgotten about the job to reassure us. He called after the job had been completed to communicate with us that he had done the job and that all was well. Appreciated his honesty and follow-thru.
- Timothy D.
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When the vent pipe change didn't appear to reduce the backdraft, the 2 (nice and hardworking) young men removed the furnace vent pipe and discovered the blockage back inside the wall. They then worked diligently to remove as much of the material as they could and succeeded in eliminating the backdraft to the water heater.
- Elizabeth B.
A

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He was here on time, seemed thorough. Did not want to charge us since it was an easy check that took a short amount of time. He was very professional. Would definitely recommend him to others.
- Connie C.
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My mom was there and noticed he was very professional and clean. He did a thorough job and came on time. he was very professional and left an estimate for an additional job.
- Christine L.
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Two gentlemen, very nice asked what was wrong, checked
Caribou Chimney Repair Services Provider Name Locked
pipes in and outside needs caulking to stop leak. They said they could do it there and then. Said call in a year to 're-check if there e is no leaking . Great to work with and did not take advantage with price.
- Susan N.
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He came on holiday to check the chimney and returned the next week as promised. He satisfied us completely and was prompt and courteous. He fixed the problem.
- Chuck & Jean M.
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From my point of view, as a new home owner, my chimney before looked bad and in desperate need of repair. I received a call back for my request for a quote the same day. They are very professional I would recommend them I have had many quotes besides this one and they were very upfront and honest, from what I can tell, on what needed to be done. I was NOT "suggested" to add on more work than what needed to be done like other places were. They did a VERY good job I was very pleased with their work. The completed job looked very nice.
- maria R.
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All Chimney Repair Services in Caribou, ME

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

CHRISTIAN FAITH ROOFING

PO BOX 503
New Durham, NH

Happy Valley Chimney n Masonry

Po Box 418
Cape Neddick, ME

ONE OVER TWO MASONRY

PO Box 166
Augusta, ME

Presby Masonry

PO Box 138
West Paris, ME

Renaissance Roofing Inc

2306 Lemp Ave
Saint Louis, MO

Ripa Stoneworks LLC

New Sharon, ME

T-Libb Construction @ Design Service

350 Rebel Hill Rd
Smyrna Mills, ME

The Chimney Man

P.O. Box 522
Patten, ME
Caribou Zip Codes

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