Westminster Propane Retailers

in Westminster, MD

Sample Reviews

D

Rating
My main complaint with these people was that I felt we were regularly overcharged. The last bill was 5/27/14, total was $267.14 for 54.1 gallons propane delivered. This comes out to about $4.51/#, but it was as high as $5.65/# at some point. The only way I know of to deal with the propane racket is to own your own tank. We recently bought our own tank and switched companies to one we hope will be more fair in what they charge. At least the initial fill-up was way cheaper. And if you own your own tank, you can leave the old company if they start gouging you and sign up with someone new without being financially penalized. In switching companies, we had about 28# of gas left in the old tank, and Sunrise did not reimburse us one penny for it.
The reason I gave this company some good
is because their driver
was always friendly and courteous, and their employee
, who came out to fix problems with the water heater and
, was also courteous and competent. I did not like the woman who answered the phone at Sunrise whenever I had a problem. She was very short/indifferent in her responses and did not treat me like a valued customer. We always paid our bills on time, so I felt we were indeed good customers, and I expected to be treated courteously.
- Melliny L.
F

Rating
Six weeks and six phone calls later that tanks are still here. Their service reps are delightful and professional. Customer service is excellent - actual service however, is non-existent. Every time I call I'm told that my pick-up was scheduled for "yesterday", but they must have had an emergency. Different people use exact same language, so I know now this is all bogus. How do I get to be their emergency? I wouldn't use, or recommend,
to anyone. Sometimes bigger isn't better!
- Jack D.

Westminster Propane Retailer Articles

Propane Retailer reviews in Westminster

A

Rating
Westminster Propane Dealers Provider Name Locked
came by on short notice to fix a fissure in an outdoor pipe. He let me know that I did not have a backflow preventer installed for my pool and that first it was not up to code and second, in certain circumstances this could mean contaminating the water supply for my home. He took the time to answer all of my questions and I also had the backflow preventer installed.
- Crystal L.
C

Rating
EVERYTHING WAS PERFECT FOR THE LONGEST TIME NOW COMMUNICATION IS LACKING, SETTING APPTS FOR SERVICE A NITEMARE, BILLING PROBLEMS, OVERCHARGES
- LINDA G.
F

Rating
I originally contacted Suburban about a year ago to do a site visit and quote for a generator installation. I put the installation off at the time because of expense, but decided to go ahead with it several months ago, as I did not want to go through another hurricane season with power outage problems. The salesman/office manager
Westminster Propane Dealers Provider Name Locked
me to believe the job could be done at the time the electrician would be installing the generator (early August), but they kept putting me off and not offering me an installation date, and for the last two weeks have been telling me they had to service people on a 'first come, first served' basis, although my request has been in the queue for a long time. Finally after many calls and emails, they offered to squeeze me in on a standby basis (meaning I would not know until that day if they were coming or not), and when I said I needed a definite date, they went back to saying they would get to it 'as soon as they could' and then repeated all the usual pat phrases about customer service being their first priority, etc. I could see they were not going to be reliable, and I wondered if they would be unreliable about propane deliveries, as well, so I signed up with another propane company.
I have nothing against the company and I believe Suburban is having some kind of major problems, or there is something else going on there, but I could not afford to be at the mercy of that situation. I would not have been so disappointed if they had told me upfront that they were not going to be able to do the installation for months, but making promises they could not keep made me very wary about doing business with them again. I hope they straighten out whatever problems they have and become a reliable company again. The customer service reps were always very nice on the phone.
- Curtisy B.
D

Rating
Westminster Propane Dealers Provider Name Locked
called the 29th of January for a propane delivery. I had about 30 gallons. After awaiting 10 days and no delivery i had to turn off my furnace with 5 gallons of propane left and heat with electric space heaters for another week before they even delivered. Then they left a bill for $4.83 a
Westminster Propane Dealers Provider Name Locked
!!!!! for $468.02. A 39% increase in a matter of 35 days from the last delivery on 1/10/14. My bill doubled and so did my electric bill !!
- Joan F.
A

Rating
I called, they came, filled my tank and went. No fuss, No
Westminster Propane Dealers Provider Name Locked
, No problem. Pay on delivery for new customers or billed for existing customers. I've had long time, (thirty years) service from them and never been able to beat their service.
- Harold E S.
A

Rating
This company was referred to me by
Westminster Propane Dealers Provider Name Locked
Valley, a propane company which I haven't actually used yet, but plan to. I live out in the country in a community that has a history of power outages due to heavy tree cover, so I purchased a large generator that could run everything, including my well pump and septic pump. I learned that the propane tank I had wasn't large enough to handle the size generator I had purchased.
Other companies weren't willing or enthusiastic about a job where they weren't selling me a generator. But when I called
Westminster Propane Dealers Provider Name Locked
they were very responsive, calling me back within hours and coming out the next day to advise me and get me a quote. I had visits from both co-owners of the company prior to the work in order to ensure that they were planning the job properly. They handled every step, from start to finish, and they left the job site as neat and tidy as is reasonable for what was involved. I haven't completed the electrical part of the project yet, but as near as I can tell, the job was done quickly and done right. I won't hesitate to continue using them and recommend them to my neighbors.
- Alexis S.
B

Rating
Westminster Propane Dealers Provider Name Locked
was on site doing all of the work himself.
Westminster Propane Dealers Provider Name Locked
obtained all of the required permits and completed all of the work well. There was one minor hitch when the Building Inspector required the addition of a #6 ground wire to be run from the range to the panel.
Westminster Propane Dealers Provider Name Locked
did not seem to want to come back out for that part of the job after being paid. I ended up doing it myself, called for the inspection and all was fine.
In the end, I would use
Westminster Propane Dealers Provider Name Locked
again but I'd withhold final payment until the final inspection was complete.

- Stephen G.
C

Rating
Installation and hook-up went smoothly, nothing to complain about. But my yard, where tank was installed, was left covered in large rocks (that had been dug up while installing tank), minimal grading, large tire tracks across the front lawn, and a large drop off to adjoining wooded area. When we called to ask for the area to be graded as promised, we were told that it was graded and the rock removal and further grading were our responsibility. We had two landscapers come in to tell us what would be needed before we could seed the area and we were told that a truck load of dirt and rocks had to be removed, the area had to be graded and top soil needed to be brought in before seed and straw could be laid down. Cost $1,100 more!!! We called
Westminster Propane Dealers Provider Name Locked
with this information and we again were told it was our responsibility. It wasn't until we told them that we were calling our lawyer, 3 weeks of back and forth phone calls, that
Westminster Propane Dealers Provider Name Locked
offered to split the cost with us.
- Mary Ann W.
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All Propane Dealers in Westminster, MD

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Abc Rental Ctr

8801 Belair Rd
Nottingham, MD

Arctic Air Solutions LLC.

P.O. Box 19925
Baltimore, MD

CHARLIE'S RV & CAMPING CTR

10100 LIBERTY RD
Randallstown, MD

Complete Plumbing Services LLC

433 Stratford Avenue
Hagerstown, MD

CORBIN FUEL CO

33 ELLENDALE ST
Bel Air, MD

Dan Nichols Contractor

5777 White Rock Road
Sykesville, MD

Day or Night Home & Hearth Services LLC

7410 Coca Cola Dr
Hanover, MD

Elite Power & Energy Corp

504 Shaw Rd
Sterling, VA

GreenTrax

6924 FORT SMALLWOOD RD
Baltimore, MD

Jiffy Plumbing & Heating, Inc.

4623 BALTIMORE AVE
Hyattsville, MD

Lowe's - Mooresville

509 River Hwy
Mooresville, NC

PARTY PALACE RENTALS

1615 ROBIN CIR
Forest Hill, MD

Petro Heating AC & Home Services

8900 Citation Rd
Essex, MD

Petro Home Services

8900 Citation Road
Essex, MD

PROENERGY CONSULTANTS

39 HEMISON CT
Pikesville, MD

SUBURBAN PROPANE

13944 OLD HANOVER RD
Reisterstown, MD

Tevis Propane LLC

PO Box 26
Westminster, MD

TRUE VALUE HARDWARE

836 E FORREST AVE
Shrewsbury, PA

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