Waldorf Auto Repair

in Waldorf, MD

Sample Reviews

C

Rating
A couple days after dropping it off I received the call that the car was ready all work had been done. I picked the car up after they closed that night. But on inspecting the car I noticed I had been charged for work that was not performed. While the
was repaired two emblems I had been charged parts and labor for were missing.
Also the main repair I had taken it in for, the fascia separation from the body did not appear to be done. While the dings were gone, the touch ups on the scratches did not look professionally done. It's only touch up paint, but my expectations from a body shop were a bit higher.
Then next morning I returned to point out I had been charged for work not done on the
. That saw a quick phone call to the parts store by the
in the office and the a response that she would have these parts in about two hours. I asked what that meant, she then started to get a little
with me and said I would need to come back later that day and they would install these emblems on the
while I waited. Because I would have to leave my job I simply then asked how long would the wait be and she curtly answered with a bit of attitude that it would be about 2 minutes.
With that response I offered up that I felt like they had done a below average job on this overall and asked if anyone actually checked to see if the all the work had been done because apart from the parts on the
the fascia looked the same as when I brought it in and the touch ups did not look professional. That got the
very mad and I was told they tried the best they could to fix the fascia and she snapped at me again was sorry she missed the emblems on the
and had apologized and do I have a real complaint about the job and what more did I want.
So now as the customer coming in to get them to actually do what they charged me for and trying to provide feedback on my experience I got a good bit of full on attitude. Went back in the afternoon and got the emblems put on. Was then told by the guy that did the work that my car had been in a wreck and that's one reason the left side of the fascia was not flush.
The thing is I bought the car new with very few miles on it and I had never had so much as a fender bender, and I said is much to this guy. His response was that the dealer must have done damage to it and fixed it , then sold it new.
Mmmm maybe. I guess anything is possible...
Bottom line is I would not recommend
to anyone.

- Thomas H.
A

Rating
I brought my car in one day for an estimate and they were able to fit me into their schedule the next day. I dropped my car off in the morning and picked it up early that evening.
and crew are very nice guys and very accommodating. Excellent experience:
did a perfect job, at a nice price, and it was all very easy.
- Maureen M.

Auto Repair reviews in Waldorf

A

Rating
When we took the car in for repair,
Waldorf Auto Repair Provider Name Locked
gave us two choices of how to do the repair. We took the less expensive one, which would visually make the fender look like new. Only problem was with the fender molding. He told me that I have to find a replacement since he couldn't glue it back on. He suggested that I look for it in Pep Boys.
Replacement of that molding was a big problem: I discovered that it wasn't put on at the factory, and I could not find it anywhere - silver colored molding in the width I needed. Fortunately I discovered a 3M double sticky tape that
Waldorf Auto Repair Provider Name Locked
was able to use with the existing molding. As a backup, I also ordered a molding on-line but turned out to be narrower and slightly different color.
Until I had this experience, I assumed that all 2013 Avalons came with plastic body molding around the fenders and doors. Now I know it is extra that I didn't pay for.
I chose this shop after reading the reviews on Angel's list, and can say that the positive reviews are well deserved.
- Raymond E.
A

Rating
I've used
Waldorf Auto Repair Provider Name Locked
a few times over the last 10 years. Unfortunately living near Boston has it's road hazards! These guys are great, they are very pleasant to deal with, take the time to explain things, answer every question, and are very responsive. Things have gone over a day or two on a couple jobs, but nothing bad. Stuff happens.
I just dropped my truck off again, and given my experience before and with the latest work, I wanted to be sure I left a review on Angie's. If you're in the
Waldorf Auto Repair Provider Name Locked
area and need to have body work done, these guys are tops! I hope to not use them again in the future, but if I need body work, they will be the first place I go. Thanks for the exceptional service and great work,
Waldorf Auto Repair Provider Name Locked
!
- Ken L.
A

Rating
Our car is 12 years old and was driving horribly. We actually thought it was the tires. As usual, we took the car to
Waldorf Auto Repair Provider Name Locked
and now it is running beautifully.
Let me add that this review is long, long overdue. We have been using
Waldorf Auto Repair Provider Name Locked
for several years and have always found their service to be outstanding. Let me also say that they back any work they do without hesitation. They have worked on both of our ancient cars for years and solved every problem.


- Angela K.
A

Rating
Everything went well! It took about 3-4 weeks to get an appointment but it was worth the wait! They fixed the
Waldorf Auto Repair Provider Name Locked
and honored their stated quote. They also put on some accessories I had purchased for the car. This sounds small but was very nice since the dealership wanted to charge a ridiculous price that prevented me from moving forward and other shops didn't have the right equipment. Very pleased and will use again if needed!
- Quentara C.
A

Rating
Waldorf Auto Repair Provider Name Locked
is a fantastic body shop. I sent two vehicles there over the last two months and both came back 100%. The owner
Waldorf Auto Repair Provider Name Locked
was very responsive from the first phone call - he came out and looked over the vehicles and sent a tow truck out to pick them up. My insurance company did not want to give me new parts (even thought the car was 3 weeks old),
Waldorf Auto Repair Provider Name Locked
went to bat for me and got the insurance company to agree on new parts.
Waldorf Auto Repair Provider Name Locked
kept me up to date on everything that was going on so i felt very connected. The car came back 100% - looks and drives exactly as new. The car was also delivered to my house - didn't have to drive to the shop. All and all a great experience. Thanks
Waldorf Auto Repair Provider Name Locked
and the
Waldorf Auto Repair Provider Name Locked
Team!!
- Lynn D.
A

Rating
No complaints. Got two quotes and these guys were $200 less than coastal collision. Repair was completed on schedule. Everyone was professional and repair looks great.
- Ryan A.
A

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Excellent service and extremely professional. Every detail was considered from paint blending to emission control decal on the underside of my hood. They needed an additional 2 days past the expected completion date to finish and perform quality checks.
- Carrie R.
A

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I had estimates from 2 other companies and was happy I chose
Waldorf Auto Repair Provider Name Locked
. They not only did the repair requested but also repaired another small
Waldorf Auto Repair Provider Name Locked
and the door to the gas tank at no extra charge. My vehicle was ready in 3 days.
Waldorf Auto Repair Provider Name Locked
and
Waldorf Auto Repair Provider Name Locked
are very professional and take pride in their work. I would highly recommend this company for body work.
- JEFF & PATTI P.
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Waldorf Zip Codes

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