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Garage Door Installation And Repair reviews in Silver Spring
in short order. The door now works better than it has in years! I am extremely satisfied with the service I received and would call on
When the mechanic, Pat, came over I also asked him to provide an estimate to fix a dented door and add a keyless entry pad. What I liked about the estimates process was there was no pressure to add on extras and the mechanic was willing to discuss options with me, including not fixing the dented pane as it wasn't a performance issue just an eyesore. He took no more than 30 minutes and patiently responded to my questions. He left me with a written estimate and instructions on how to make an appointment for service.
I called for service and they were able to quickly schedule me on the Friday before Memorial Day. The morning of service, I received a voicemail that multiple mechanics had called in sick so they wanted to schedule my service earlier that morning than origianlly planend. As I would be at home, I called back and agreed to the earlier service. The individual who reapired my door was the same mechanic who'd provided me with the estimate. I really liked this consistency. He was punctual and got straght to work. It took around 30-45 minutes to fix the broken window pane, the broken hinge, install the keyless entry pad and oil the hinges and tracks. Once completed, Pat provided me with instructions for how to use the keyless entry. He was professional, polite and patient with my questions even though he had double or triple the work due to the other mechanics calling out sick.
I would use Gaithersbug Garage Door, Inc. again and recommend them highly to others. The service and interactions I had was a model I'd like other business to emulate.
give me his ETA. I was delighted to have him show up 5 minutes early and be extremely
professional and friendly.
and gave me the different repair options. He didn’t try to sell me services ...More /> that I didn’t need and walked me through everything that needed to be done. He
quoted me an hour for the repair and it took him 45 minutes. After that he
showed me how to trouble shoot my garage door opener which I thought was broken
but just needed a little help. The price was reasonable and the whole
experience was very pleasant. Thanks
That Friday we waited until 5pm but no one came. My husband called
The following Friday morning I got a call, from the main office, reminding me of my appointment later that day (4-6pm). I wasn't sure if I'd booked inadvertently with another company, so asked for more info (same lady, she didn't state the company name without prompting on any call). She didn't have my name, or address - even though she had called me - which I found suspicious. I didn't want to supply these details, given that I wasn't expecting any more work done, she put me on hold, then asked me who had done the job (was I sure it was capital, and who was the technician) and ended the call. Her telephone manner was unprofessional and off-putting, on all occasions. I assumed she'd called the wrong client. A couple of hours later another lady from the office (Barb?) called to remind me of my appointment that afternoon. She had a little info about the job, and it transpired that the 'missed' Friday appointment the previous week had in fact been wrongly scheduled, explaining the confusion.
Honestly, the experiences with the technicians were pretty good - they came immediately to the 'missed' appointment, worked harder and longer than planned, and got the job done (with only slight damage caused) and for a good price. They were really personable guys too. It was the office experience that really put me off - there was such a disconnect that I questioned whether they were actually one and the same company.
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