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Appliance Repair reviews in Silver Spring
The only "complaint" that we would voice is that for something that required no parts and seemed relatively quick to fix, the price seemed rather hight ($187 to fix the freezer). It's definitely better than
When initially contacted on phone I explained the symptoms and was told that the service call would be $85 plus whatever part was needed to fix the oven.
He showed up took my oven apart and then told me I would need a bake igniter and the repair would cost $429.
$164 for the part, $180 for labor, and $85 for service call.
He said he had the part in his truck and was prepared to do the job if I agreed to the price.
When I asked him why the price was so high he said he would have to access the part from the back of the oven which would require at least 2 hours of labor. He also would not apply the cost of the service call towards the repair.
Feeling pressured, I expressed my dissatisfaction, had him put the
After he left I looked up the problem and it turned out to be a common problem which could be fixed easily without opening the back of the oven in about 30 mins. The igniter cost $68 and I did the repair myself which took me 30 minutes.
I feel that him taking apart my oven and then presenting me with an outrageous estimate was a shakedown. And him needing to take both doors off (double oven) and open the back was for dramatic effect. Also the
He also went back on his initial word to apply the $85 service call towards the repair.
Avoid this company!!!
Other than price, the service was entirely satisfactory
The second time we called this company, it was after our dishwasher, which was only about 18 months old and just past its 1 year warranty, stopped working. It was frustrating that a relatively new product was broken, but the technican explained that ever since manufacturers switched to computer-based controls, sometimes the console computer breaks too soon and needs replaced. I asked his opinion on spending $175 on parts and labor versus replacement, expressing concern about the same repair being needed again in another 18 months. He was very honest and said in his experience, about 15% to 20% of the consoles have the defect that create the short lifespan and so it was a possibility that we could have the same problem, although not as likely as a repair taking care of it. He said we should think about whether we thought we would rather replace, but I told him to go ahead and order the part. The part came very quickly and he was very efficient about coming over and repairing the dishwasher.
As a side note, we have a big dog, and the technician was not dog-averse and was actually very friendly with our animal which I personally appreciate in a service provider.
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