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my call for service at my home located at 7851 Hickory Leaf Road, checked out the inside unit and stated that the problem was the thermostat. He said that he had “restarted” the system and the error code 86 disappeared. He stated that the error code 126 would soon disappear. He went out to his truck and upon his return, he stated that I should wait for a week or two and that the error message would disappear, and that if it did not, that I was to call the office and ask them to replace the
thermostat. I asked him why the red light on the thermostat was still on because that meant that the system was on emergency heat. He reiterated that there was no actual problem with the system, that the system was running normally, not on emergency heat, and that the error code would probably disappear soon, and that I was to wait a week or two for the system to reset itself. He repeated that the system was running normally and not on emergency heat.
On 18 November 2013, after waiting the two week time period that the technician said to wait, the error code, 126 still appeared on the thermostat and the red light was still on. I called One Hour Baltimore Heating & Air Conditioning and reported that the problem still existed with error code 126. I informed them what their technician had stated and that he had suggested that the next technician should bring a new thermostat since that is what the problem was. Approximately one hour after my call on 18 November 2013, a different technician named
system. He identified the problem as a burned out contact element in the outside unit. He travelled to Annapolis to
pick up the replacement part, and returned that afternoon to install the replacement part. Immediately, the error code disappeared.
2013. Because I had not received any acknowledgement of either letter by 30 December 2013, I mailed a registered third
letter. I have not had any response from One Hour Baltimore Heating & Air Conditioning to any of my three letters to them.
As a result of their erroneous instructions, the system was on emergency heat, my heating bill for that period of time was $452.60 for one part of the period and $685.17 for the rest of the period. The bill for the same period the preceding year was $205.41 and $288.90. Due to their egregious error, my bill is $643.46 more than it was for the same period of time for the preceding year. I believe that in all fairness One Hour Baltimore Heating & Air Conditioning should pay for the excess amount of the cost of electricity. Further, their insincerity by ignoring my three attempts to correspond with them shows a lack of concern for consumers.
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