Rockville Carpet Cleaners

in Rockville, MD

Carpet Cleaning Reviews in Rockville

B

Rating
The first person who came was very nice and worked hard. However, he was unable to get the stain out of the basement rug, and in fact left a faint ring around the stain, possibly from the solution used, both of which
were not visible until things dried and so after he had already left. Also, he left the sofa material looking striped. I called about these two issues and someone came back out within a very reasonable time and did get the stain out of the basement carpet and removed the ring. He also worked more on the sofa, removing the stripes from the nap. Sadly, the stain itself could not be removed completely, but is now probably not visible to anyone who does not know where to look for it.
I would certainly use the company again. They were responsive and courteous and focused on their task. While it would have been better is everything had been taken care of the first time around, it was a challenging job in that I was not sure what had caused the stains in the first place. The one in the basement carpet had been there for a while, and I was just very pleased when it was finally removed.
- Joan W.
F

Rating
Awful.
The service tech came early as his schedule opened up - I was relieved.
PLEASE NOTE - I gave a complete description of the issue including the fact that this issue had been repaired previously and was leak-free for four years.
I explained that it would require busting an old concrete patch in a basement cinder block wall and the leak was coming from 1-2 inches inside the cinder block.
The tech came to my home and said the job was bigger than he could handle (even after I gave a complete description of the issue to their dispatcher).
He advised they were busy AND COULD POSSIBLY COME IN ONE OR TWO WEEKS.
THIS IS UNACCEPTABLE.
I expect a service call to be completed the first time, and if not to be advised of a prompt return with a CONFIRMED DATE.
I'm now out $60,00 for the tech to tell me WHAT I TOLD HIM was the problem.
Thanks, but NO THANKS.
I can understand a misunderstanding, but his is absurd.
I WILL NOT use this Angie's List provider in the future.
How about a refund of my $60.00?
I'm not even asking for compensation for WASTING my time.
Thank you.
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Please note that I have used Angie's List service providers exclusively for both my home and six business offices and have always been pleased with the work the service providers performed.
Through Angie's list I've spent well over $100,000.00 on various services.
I called this provider as he had all "A" reports and the most reports of all others in this profession and am very disappointed.


- William K.

Rockville Carpet Cleaning Articles

Carpet Cleaning reviews in Rockville

A

Rating
Excellent service!
Rockville Carpet Cleaners Provider Name Locked
was very friendly and did an amazing job in cleaning my carpet (three bedrooms).
- Aqeel R.
A

Rating
Wonderful. I've used
Rockville Carpet Cleaners Provider Name Locked
to clean my carpets several times. The first time I mistakenly thought they were a truck mounted steam cleaning service. When I saw that they used a different method, I was worried -- with no need! I have white carpet and a Labrador. My carpets have always been amazingly clean every time
Rockville Carpet Cleaners Provider Name Locked
has come to my home. They are very courteous and professional; really tops in customer service!
- Patricia B.
A

Rating
Nabil arrived ready to go with another employee in the window of time I was given. They called ahead to give me notice as well. They got right to work and cleaning a number of carpeted areas. They were professional and clear about expectations. I mentioned that the previous owners had dogs and Nabil explained which products he would be using to deep clean the areas. Overall this was a very good experience and I would use them again.
- Parker S.
C

Rating
The two workers who cleaned the carpet showed up on time. They were nice enough. They told me that they were going to treat the spots with a spot cleaner and then clean the carpets with the large rotating machine. There were quite a few spots from pet stains, etc. I guess I thought that deep cleaning meant they would treat the spots with a cleaner and actually try to get them out with a hand brush or something, but it just meant spraying more chemicals for the larger or darker stains. They were there for less than 40 minutes. The smell from the cleaner was very strong. I had to air the house out for hours afterward and most of the spots did not come out. To me it seemed like in one room there were spots that hadn't even been there before - maybe they were brought to the surface by the cleaning - I don't know. He showed me the first room he had done and it appeared to have come clean, but after it dried and I looked closely, I could see that the carpet fibers had just been brushed the other way by the machine. The spots were slightly lighter but definitely still there. The carpets felt sticky even after they dried. He said they could come again if these stains reappeared, but frankly the smell was so strong, I prefer not to have them come back. This deal wasn't really much of a deal - I felt like I could have done the same thing with a rental machine from the grocery store. You get what you pay for, I guess.
- Michelle M.
A

Rating
Pretreated the dirty spots and cleaned the spots well.
Placed cardboards covers underneath legs of wood furniture to protect furniture.
Cleaned carpet well and were courteous and professional.
- Ling F.
B

Rating
the reason why i chose them was because of their claim that their cleaning process wasn't as wet (and potentially damaging) as conventional steam cleaning, and carpets would dry more quickly. carpets were damp for longer than promised or described in others' reviews. they considered the spaces that i wanted clean to count for more "areas" than i would have. upcharges for "protection" (next time i might just self-treat the carpets with scotchguard). provider was nice enough, despite some scheduling miscommunications.

- karen L.
A

Rating
great business, they go the extra mile to satisfy the customer (they even hooked up one of the heavily trafficked areas w/ sctochguard for free). Will definately use again.
- Joal B.
A

Rating
The technician arrived early and was very professional and knowledgeable. He showed me that we had WAY more dog urine stains on our rug than I ever realized. He cleaned the rug thoroughly, treated for pet urine smell, and applied a sanitizer to help with the odor. He also cleaned the chairs. Not all the stains came out, but I think that was our fault, not his. We should have had those chairs cleaned years ago. 3 kids X 8 years = 24 kid-years of dirty fingers and crayon smudges. It did seem expensive to me, but I've never had rugs or chairs cleaned professionally, so I don't have much to compare too. Also, our rug was wool, so a little more expensive to clean. I gave a 'B' for punctuality because this was actually a rescheduled visit. They were originally scheduled to come on a Monday between 2-4. They called at 3 to say they were running late, then called again at 5 to say they were still running late and could not give me an ETA. I had other commitments, so they rescheduled for later in the week.
- Susan H.
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All Carpet Cleaners in Rockville, MD

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 Dust Busters

po box 15656
Newport News, VA

1ACC - 1 Affordable Carpet Cleaning

3540 Crain Highway #418
Bowie, MD

2 bee Cleaned Services Inc.

3212 Rollin Rd
Falls Church, VA

200 Degrees Hot Best Carpet Cleaning

250 Richard Montgomery Dr
Rockville, MD

200 Degrees Hot Steam Cleaning

825 Booker Pl
Capitol Heights, MD

911 Restoration of Albuquerque

1503 Golf Course Rd SE
Rio Rancho, NM

A CARPET ENGINEER

12421 WILLOW FALLS DR
Herndon, VA

A Cleaner Carpet Cleaner

837 Olney Sandy Spring Rd
Sandy Spring, MD

A Cleaning Service

2912 17 st south
Arlington, VA

A Plus Carpet & Flooring

9151 Red Branch Rd
Columbia, MD

A&D Detailed House Cleaning.

6166 Leesburg Pike
Falls Church, VA

A&S Commercial Cleaning

17216 Brookmeadow Lane
Upper Marlboro, MD

ABC Cleaning Restoration & Home Improvement Inc.

4502 N Carlin Springs Rd
Arlington, VA

Absolute Carpet Care

45921 Maries Rd
Sterling, VA

ACE Multi-Cleaning And Restoration LLC

3009 Southern Ave
Temple Hills, MD

Adams Morgan Carpet Cleaners

1855 Florida Ave NW
Washington, DC

ADC Carpet & Upholstery Cleaning

35 S King St
Leesburg, VA

ADC Carpet Cleaning Specialists

43960 Tavern Dr
Ashburn, VA

ADC Carpet Cleaning Stephens City

5310 Main St
Stephens City, VA

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Rockville Zip Codes

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