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Rockville Carpet Cleaning Articles
Carpet Cleaning reviews in Rockville
I was pleased with the carpet cleaning and had requested a quote to clean the basement carpet at a later date. My plans changed and I needed the basement carpet cleaned sooner than expected. I called on a Thursday and
I would certainly use the company again. They were responsive and courteous and focused on their task. While it would have been better is everything had been taken care of the first time around, it was a challenging job in that I was not sure what had caused the stains in the first place. The one in the basement carpet had been there for a while, and I was just very pleased when it was finally removed.
The service tech came early as his schedule opened up - I was relieved.
PLEASE NOTE - I gave a complete description of the issue including the fact that this issue had been repaired previously and was leak-free for four years.
I explained that it would require busting an old concrete patch in a basement cinder block wall and the leak was coming from 1-2 inches inside the cinder block.
The tech came to my home and said the job was bigger than he could handle (even after I gave a complete description of the issue to their dispatcher).
He advised they were busy AND COULD POSSIBLY COME IN ONE OR TWO WEEKS.
THIS IS UNACCEPTABLE.
I expect a service call to be completed the first time, and if not to be advised of a prompt return with a CONFIRMED DATE.
I'm now out $60,00 for the tech to tell me WHAT I TOLD HIM was the problem.
Thanks, but NO THANKS.
I can understand a misunderstanding, but his is absurd.
I WILL NOT use this Angie's List provider in the future.
How about a refund of my $60.00?
I'm not even asking for compensation for WASTING my time.
Please note that I have used Angie's List service providers exclusively for both my home and six business offices and have always been pleased with the work the service providers performed.
Through Angie's list I've spent well over $100,000.00 on various services.
I called this provider as he had all "A" reports and the most reports of all others in this profession and am very disappointed.
Placed cardboards covers underneath legs of wood furniture to protect furniture.
Cleaned carpet well and were courteous and professional.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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