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I made an appointment for a week later (they offered a sooner appointment but I wasn't available). There was a hiccup with scheduling but everyone from the dispatcher to the driver took personal responsibility for getting it resolved quickly and with no inconvenience to me.
On the day of my appointment, the technician showed up on time, was affable and professional and very capable. He diagnosed a problem I had been having with one of my openers and quickly fixed it, conducted the inspection and maintenance and explained the outcomes to me. He gave me a quote for some additional repairs that are needed but did not pressure me at all about scheduling them.
This is a company that understands better than most what customer service is. Sometimes the best indication of a good customer service organization is how they handle slip-ups and how much their employees take it upon themselves to make sure things go smoothly. Precision's employees treated me as a valued customer and respected my time. They also did the work I needed quickly and professionally. Thank you!
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