Owings Mills Auto Painters

in Owings Mills, MD

Sample Reviews

D

Rating
We have a 13 year old mini-van with 140,000 miles. Although old, it’s still a very nice van (Toyota Sienna XLE). And, being a Toyota that has been well cared for; it can probably go another 100,000 miles with minor repairs. However, having been kept outside, the paint had worn thin. We decided to give it a cheap paint job and drive it a little longer.
Several years ago my wife had a car painted at
painting (different location) and was very satisfied. Therefore, there was no reason to not go to another
. We went to the one at 11707 North Florida Ave.
The sign said “Paint any car $199”. (Obviously, it didn’t mean “any” car). My first encounter was with an employee named
. I wasn’t greeted with a smile, and a welcoming handshake.
was “all business”. It was his job to tell me why the sign that said “Paint any car $199”, didn’t mean that they would paint “ANY” car for $199. (Frankly….that was not surprising.)
When he told me that there was a $100 “upcharge” because it was a van; I responded (kiddingly) that there should be a $100 downcharge because of all the window space. Still,- no smile. He continued to tell me of the various add-on charges, etc.
Finally, he showed me that the $199 charge to “paint any car” would be $510. .... BUT WAIT !!! – If I would bring it in by noon tomorrow, he would do it for $400. (He must have been a used car salesman in a previous life.)
After talking with my wife, I called and told him I would bring it in before noon the next day, which I did.
There were a couple minor “dings” and a slight crease on the driver’s side, which were so minor that the original paint was not even scratched. Still I didn’t want the car to be painted with those dings still showing. – Yep....Another $60. (Not unrasonable, though). I was told the car would be ready Saturday morning, anytime after 9, but they close at 12.
I, later, got a call from one of the employees working on the car, to tell me that they couldn’t remove the luggage rack on top of the
roof, because some of the screws were rusty, and they didn’t have (some kind of) tool that was needed to remove it. He
asked me if I just wanted him to paint the luggage rack white, also. I told him “No”.- He said all right…we’ll just try to “tape it up” as well as we can
Saturday morning I called to confirm that the car was ready. The guy who answered the phone told me “I ain’t gonna try to
-coat it”….the top isn’t gonna look great. When I asked him to describe what he meant; he said it had an “orange peel” look.
I told him that there was no point in my coming to pick it up, if the paint was improper. I asked him if I would leave it with him until the following Tuesday, could they have the top re-done properly. He told me he would appreciate it if I would.
When I called Tuesday, I was told that something about the trim had to be finished, and would I mind picking it up the next day. I replied that it would be fine, and that I just wanted a proper job.
When I called Wednesday morning; the entire attitude I experienced was different…Vastly improved. The gentleman who answered the phone was named
. The words he used in answering the phone were “official” but the attitude and inflection of his voice was extremely friendly. I replied; “
, it sounds like there’s a party going on and I should be there.” And he replied “come on down”. I told him I was calling to confirm that my white Sienna Van was ready. He ask me "Are you sure it wasn’t supposed to be pink”? My reply was “I like you,
.” found out that
was some kind of regional manager. I could see why he had attained that osition. He was the only friendly voice I had heard since I first drove into the lot.
When I arrived the van wasn’t ready. They were still doing some finishing things to it. As I walked around the van, I could see that I really did get a “$199 paint job”. It was a very “course” paint job, and there were spots of “over-spray” that had not been removed.
When I went into the building, I met
. He was just as delightful, in person, as he had been on the phone. I then met Sixco,
who seemed to be the local manager. Sixco was friendly, also. But
was the one I talked with concerning the van. I showed
the few areas that were very sloppy (3-4” triangles which had not been painted due to being more difficult
to get to because of the luggage rack), and the “dings” that were not removed, although I agreed to pay additional to have
them (and the crease) smoothed out. The crease had been smoothed out properly, but the dings were ignored.
did not attempt to defend the sloppy areas, or the missed dings. He was in full agreement with me about everything I complained about.
simply asked me: “What can we do to make this right with you?” (Once again, this exemplified why he held the higher position within the company).
In reply to his reasonable and customer oriented attitude, I did not complain about the “course” paint job. I didn’t like it, but I didn’t complain about it. It was, after all a cheap paint job. (And it looked like it.)
I told
if they would correct the sloppy paint on the roof and clean up the overspray, I would consider that adequate. They did re-paint the car. We consider the final results marginally adequate for a cheap paint job.
I did not say any more to
because of his great attitude. But I’m obviously not happy with this paint job, and will not take another car there to be painted.
In all fairness….the sign did NOT say “Paint any car PROPERLY $199.



- Leon A.
A

Rating
I dropped the truck off for two months because I was leaving for the summer. They did the prep work immediately and painted the main body during the first few weeks. As a result the truck fully cured while still at
. During the remaining time instead of giving the bumpers and trim a quick touch-up with cans of auto spray paint like we agreed, they shot them with the gun when they had a little extra material from another job. Approximately one week before I picked the truck up they reassembled everything and sprayed the bed liner material. After finishing the assembly they waxed the vehicle and detailed the interior. Everyone who has seen the truck is amazed at how good it looks and describes it with words like gorgeous, beautiful and awesome. The truck looks like you would expect a vehicle driven off the showroom floor to look.
My original goal was to repaint the vehicle so it would last another 10 years and 100,000 miles. I wanted a durable paint job so I wasn't willing to go to the inexpensive franchise paint shops, but I wasn't concerned with the fanciest or best looking job because it is used as a second vehicle primarily for hauling and odd jobs. Most of the other shops in my area were quoting $4000 to $5000 to only paint the body factory green and spray the bed liner.
was the last place I took the truck for a bid because I figured I would have them do the work since they had done some quality work for me ten years earlier at a good price.
far exceeded my expectations at a price I doubt I could match anywhere else. It will take a few years before I can address durability but the last time I had them paint a portion of a vehicle the paint looked great when I sold it six years later. Though I will always get multiple bids when having auto body work done I cannot imagine using a shop other than

- Darrell B.

Auto Painting reviews in Owings Mills

A

Rating
We had the car towed to
Owings Mills Auto Paint Repair Provider Name Locked
Auto Body when we needed repairs. They took care of meeting with the insurance adjuster and
Owings Mills Auto Paint Repair Provider Name Locked
was responsive throughout the process with keeping in touch with both the insurance company and me, the customer. I recieved regular updates.
Our car was detailed when he returned it to us.


- hazel T.
A

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I noticed this
Owings Mills Auto Paint Repair Provider Name Locked
on my brand new car, only 2 weeks after I bought the car. Having my car back to brand new was very important to me and I DEFINITELY called the right company to do the job. When I called (frantically) to see what could be done,
Owings Mills Auto Paint Repair Provider Name Locked
asked me to send him a photo of the
Owings Mills Auto Paint Repair Provider Name Locked
. Within 5 minutes he contacted me letting me know that he would be able to help me. He was very professional and totally reassuring when it came to answering all of my questions, and I had quite a few considering this is a brand new car.
Owings Mills Auto Paint Repair Provider Name Locked
was also very flexible when it came to my schedule and set an appointment that fit my needs. The cherry on top was that he came to my office and took care of everything while my car was parked in our company parking lot. I didn't miss a minute of work!
The fact that he was able to remove the damage from my car 100% is a miracle! My car was sitting in direct sunlight when he asked me to come take a look at it... the
Owings Mills Auto Paint Repair Provider Name Locked
was completely gone.
I recommend
Owings Mills Auto Paint Repair Provider Name Locked
to anyone that wants the best care for their car for a fantastic price. If I EVER have any other dents in my car I will absolutely use this company and service again, the experience and results were perfect!
A++++++++++++
-
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C.
- Nancy C.
A

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They were very helpful and professional. They provided an estimate and the cost was exactly what they quoted. We received the estimate on Friday. Brought the car in for repair on Monday morning and got it back on Tuesday afternoon. They repaired the
Owings Mills Auto Paint Repair Provider Name Locked
, repainted the fender with matching paint and clear coat. You cannot tell there was any damage there. We also had some "bug" damage on the hood and bumper, they touched up the paint for "no charge" and gave us the remainder of the paint for additional touch up. They also brought someone in to do paintless
Owings Mills Auto Paint Repair Provider Name Locked
removal on a door at a minimal cost. Overall we are very pleased with their work and service and will return to them if we need any further work.
- Keith N.
A

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My not quite 2 month old car got keyed with a largish (4-5" diameter) asterisk at a bowling
Owings Mills Auto Paint Repair Provider Name Locked
right behind driver side passenger door, so I spent the next 3 months grinding my teeth at the unfairness of it all, until I couldn't take it anymore and started getting estimates to fix this very obvious blemish.
Owings Mills Auto Paint Repair Provider Name Locked
at
Owings Mills Auto Paint Repair Provider Name Locked
looked at it, asked me why I was worried so much about a smallish
Owings Mills Auto Paint Repair Provider Name Locked
, and since it was a leased car, gave me a very fair cost option - touch up paint, clearcoat and buffing it out - that satisfied my anxiety and kept my wallet happy. He did say that if I was not happy, he'd apply the $75 cost of the cheap fix to the still cheaper than others' quote to redo it. I did have to go to the dealer to purchase appropriate touch up paint, but that was easy.
Other reputable body shops, including one affiliated with my dealership, did not ask me for reasons and quoted on a range from $800 to $1400 for the fix that
Owings Mills Auto Paint Repair Provider Name Locked
said would be about $600 (Before $75 would be applied). Since my concerns were stemming from me having to look at the very obvious
Owings Mills Auto Paint Repair Provider Name Locked
on my car every time I would get in, and worry that I'd have to pay big bucks when turning the car in at end of lease, he took time to explain that lease appraisers don't really care about a relatively small
Owings Mills Auto Paint Repair Provider Name Locked
like that, that if I feel uncomfortable with it for the next 2 1/2 years, and I felt it was worth the money, I still had the option of going the full fix route, that absolutely won me over.
I'm very happy with the work (still visible but will go again for the offered buffing) and it's much less obvious now, so I can look at my car and smile instead of scowling.
By way of background, I've had previous vehicles fixed at Mountainview Auto Body when insurance was paying and thought it was worth my time to make an appointment and go for an estimate there when I was
Owings Mills Auto Paint Repair Provider Name Locked
out the money myself.
- Renata H.
A

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After the first time the paint job looked good but there was a color match difference. The did the painting again and this time it was fine. The car is not 4-5 years older, but paint is holding well.
- Ravinder S.
A

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Owings Mills Auto Paint Repair Provider Name Locked
and team got the car in Oct 2012. He performed a major repainting and body job lasting over 1 year. He was very good communicating the details up front and sticking very close to the estimate. I added many enhancements as things moved along. The bottom line is the 66 vette looks great. I very high quality job. The price is reasonable considering the quality. The only complaint would been the amount of time he had the car. But, great work can't be rushed and I did not rush them. He also worked seamlessly with Vette Interiors of Titusville. Handing the car back and form. First interior and motor work, then to
Owings Mills Auto Paint Repair Provider Name Locked
's, then back to
Owings Mills Auto Paint Repair Provider Name Locked
I would certainly use
Owings Mills Auto Paint Repair Provider Name Locked
again
- Stephen T.
A

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I received an estimate for the work and had the job complete within a few days. They removed a rusted out fender and matched the paint on an old vehicle and the work is excellent. I have not had any problems with the door handle since they replaced it. The policy of the shop is to replace parts and not do a partial repair. The work includes a lifetime guarantee.
- PATRICK B.
A

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Prompt service. In-store employees are friendly and helpful with billing and service. Installer was prompt, made sure the service was working well before leaving.
- Janice L.
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All Auto Paint Repair in Owings Mills, MD

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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