Mount Airy Home Improvement Stores

in Mount Airy, MD

Sample Reviews

C

Rating
On 7/14 the standard 'package' of wood and hardware for the screen porch was delivered. First mistake: Three items were missing including pickets for the stair railing. All the missing items were clearly listed on the order sheet. A call was made by the sunroom contractor and the items were delivered close to end of business. Second mistake: On 7/16 it was discovered that some wrong size boards had been included. Work was suspended waiting for them to arrive with the correct boards. The boards they sent were not as nice as the wrong ones. There was a big chunk out of one. The sunroom contractor assures me they can work with it so it's not visible. I would have made them exchange it but he said that no lumber supplier would care about the quality of the boards they deliver. It's a board, it's available, that's what they send. While their response to bring the missing items wasn't bad, considering they are 10 minutes away from the job site, the quality control at the warehouse could, in my opinion, use some serious improvement. This was my first experience with
and possibly my last. Any further work I have done, I will request that the contractor use a different supplier. According to the job site supervisor, this was the first time they had used this supplier. He, too, was not pleased with their performance.
- Barbara D.
A

Rating
I am very pleased. The person whom
works with for installation was always very prompt and professional. The staff at
(particularly
in the Millwork area) made me feel very comfortable with my purchase decisions and installation services. He made sure that I got exactly what I wanted and always took the time to take care of any concerns that I had no matter when I came into the store. I even received a follow-up phone call after the installation was complete.
- Deborah B.

Mount Airy Home Improvement Store Articles

Home Improvement Store reviews in Mount Airy

A

Rating
Installation went well. Installer did a good job with installation. He was professional in every aspect. Like my new door very much.
- Sara W.
F

Rating
See above. Home services employee working on this customers' request for new windows a liability to
Mount Airy Lumber Stores Provider Name Locked
. Would be glad to discuss with
Mount Airy Lumber Stores Provider Name Locked
management.
- Robert H.
A

Rating
It took a while to receive and the dollar amount is not listed on the card. By the time it arrived, I had to look up what it was worth in my email history...all in all, a good deal though!
- Lisa B.
D

Rating
I have to give
Mount Airy Lumber Stores Provider Name Locked
a low score. I purchased carpet from them and they installed the carpet using another organization. The carpet installers arrived on time and the day they promised. . . unlike the last
Mount Airy Lumber Stores Provider Name Locked
service we used (appliance delivery). The
Mount Airy Lumber Stores Provider Name Locked
salesman told us that the installers would move up to 6 pieces of furniture for $50. We decided to pay $100 to move 12 pieces. He failed to tell us that it was PER ROOM, not per six pieces of furniture. The installers were not happy and were on the telephone with their bosses. Next, we were to remove carpet from the upstairs and we reiterated to the salesman that the installer would need to remove it from the basement. This was NOT on the work order and prompted another call from them to their boss. Moments later we received a call from a
Mount Airy Lumber Stores Provider Name Locked
manager and got everything taken care of. After the installers left, we discovered a hall closet was not done. We decided that it wasn't worth the hassle and we would just paint it. However, we had issues with a few tack strips and the installer came out 3 days later to make the adjustments. I asked him about the closet and he told me it was NOT on the work order, that is why it wasn't done. Ugh! The sales associate totally screwed things up and added to our stress. This is the second significant error made by
Mount Airy Lumber Stores Provider Name Locked
or their contractors in the last six months (carpet install and appliance delivery). The managers did step up to the plate, but if work orders cannot be done correctly and outsourced work (deliveries) can't be made on days promised, then don't.
- Peter E.
A

Rating
I use
Mount Airy Lumber Stores Provider Name Locked
's on a regular basis for all of my miscellaneous home and garden needs. From paint to house repair items; they have exremely knowledgeable and helpful employees,
- Kenneth L.
F

Rating
I regret choosing
Mount Airy Lumber Stores Provider Name Locked
for my fence installation. Before I signed the contract the rep told me it would be 2 or 3 weeks before the fence would be installed. This was the promise up to the signing of the contract on 5/17/14. It took a while for my order to get from
Mount Airy Lumber Stores Provider Name Locked
to the contractor and for the contractor to contact me with an installation date, as I was calling rep to get a copy of my credit card receipt from
Mount Airy Lumber Stores Provider Name Locked
rep and an installation date for some time. Instead of scheduling within 2 or 3 weeks as promised, it was almost 9 weeks--7/17/14. I complained to the store manger who was told by the rep that no mention of installation date was made at signing of contract. That was not true--it was of utmost importance to me as I was coordinating the removal of my hedges by a landscaper. When I told
Mount Airy Lumber Stores Provider Name Locked
rep that I asked landscaper if I should wait until hedges were removed before signing
Mount Airy Lumber Stores Provider Name Locked
contract, rep said it was a good thing I didn't because I would be looking at a 5 or 6 week wait for installation as opposed to 2 or 3 weeks. Best Fence assured me that nothing would prevent installation on 7/17 except a torrential downpour. So the fence is scheduled to be installed tomorrow, and I'm following up with
Mount Airy Lumber Stores Provider Name Locked
manager and the contractor because no materials have been delivered.
Mount Airy Lumber Stores Provider Name Locked
manager says their one flatbed driver is out and they are trying to get another driver. I can't imagine that would be a problem for
Mount Airy Lumber Stores Provider Name Locked
. Also, before signing the contract, rep said installer would come over to look at the job before the installation date. Installer said they don't do that, and they did not. So far following up with
Mount Airy Lumber Stores Provider Name Locked
and contractor has cost me a lot of time and waiting for a fence far longer than promised. Personally, I feel service would have been much better if I were not a single woman, and if there were a man present in my home when the rep was here. I am 52 years old and have done a lot of business with companies, I can tell what's going on.
- Marie P.
B

Rating
Mount Airy Lumber Stores Provider Name Locked
supplied, delivered, and poured concrete for a replacement patio that we are building in the backyard of our home.

I cannot fault their work. They arrived exactly on time, executed the pour without incident, and did an excellent job of cleaning up after themselves.

Unfortunately, the customer service provided by their billing department was rude, threatening, and condescending. I paid
Mount Airy Lumber Stores Provider Name Locked
for their work through my contractor on the day following the pour; and my contractor confirmed that he had passed my payment along to them within a day. Two weeks later I received a certified letter from
Mount Airy Lumber Stores Provider Name Locked
threatening that they would place a
Mount Airy Lumber Stores Provider Name Locked
on my house and initiate foreclosure unless I paid them. My contractor, once again, proved that payment had been made as originally stated.

I called
Mount Airy Lumber Stores Provider Name Locked
at the number indicated on their Preliminary Notice to inquire if they had actually received and processed the payment. I was made to understand that my inquiry was a huge bother and that if I didn't understand what the Preliminary Notice was all about, then I shouldn't be "in the business." My attempt to explain that I wasn't "in the business" but was an ordinary homeowner who just wanted to find out if
Mount Airy Lumber Stores Provider Name Locked
had been paid was rebuffed with a terse "check with your contractor."
Mount Airy Lumber Stores Provider Name Locked
never did provide me with a definite statement as to whether they did or did not receive payment; but I trust my contractor and therefore did not pursue the matter. I've heard nothing further from
Mount Airy Lumber Stores Provider Name Locked
which, I suppose, is good.

So, how do I rate this company? The work they did was first rate. The customer service provided by their accounting/billing department was horrible.
- Richard B.
F

Rating
Mount Airy Lumber Stores Provider Name Locked
were very difficult to deal with. Very poor customer service and very poor quality of work by
Mount Airy Lumber Stores Provider Name Locked
..
Mount Airy Lumber Stores Provider Name Locked
walked off the job without finishing the work. We had to utilize a lawyer and arbitration in order to get
Mount Airy Lumber Stores Provider Name Locked
to return the substantial amount of materials and money he owed us. I would never recommend
Mount Airy Lumber Stores Provider Name Locked
to anyone for any type of construction or renovation work.
- paul J.
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All Lumber Stores in Mount Airy, MD

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

84 LUMBER

4484 QUAD COUNTY CT
Mount Airy, MD

84 LUMBER CO

4484 QUAD COUNTY CT
Mount Airy, MD

84 LUMBER CO

84 LUCERNE RD
Mount Airy, MD

84 Lumber Company

1690 Baltimore Annapolis Blvd
Arnold, MD

A Kitchen Bath Joy

Route 7
Ashburn, VA

ACE HARDWARE

1312 S MAIN ST
Mount Airy, MD

American Sealers

4457 Edan Mae CT
Annandale, VA

AMICUS GREEN BUILDING CENTER

4080 HOWARD AVE
Kensington, MD

Andre's Technology Empire

1200 Delaware Avenue SW Suite 303
Washington, DC

Appliance Zone

PO Box 55
Corydon, IN

At Your Door Floor Store

17617 Redland Rd
Derwood, MD

Athruz Inc

12108 Dumfries Rd
Manassas, VA

ATLANTIS Tile | Kitchen | Bath | Marble & Granite

43671 Trade Center Pl.
Sterling (Dulles), VA

B & B CONCEPTS

PO BOX 832
Mount Airy, MD

B.I.A. CONTRACTORS LLC

3206 ANNANDALE RD
Falls Church, VA

Barbera Contractors llc

26310 Johnson Dr
Damascus, MD

BRICK & BLOCK TOOL SHOP

9208 Venture Ct
Manassas, VA

C.J. Dobsa, Inc.

Vienna, VA

Carlyle & Anderson

17000 Berlin Tpke
Purcellville, VA

Carmack Moving & Storage

45055 Underwood Ln.
Sterling, VA
Mount Airy Zip Codes

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