Mount Airy Deck Cleaners

in Mount Airy, MD

Deck Cleaning Reviews in Mount Airy

B

Rating
, the company owner, came to the house and gave a quote on both jobs which we accepted. We felt the price was reasonable for the work that would be done. His crew of one came out to begin the pressure washing portion of the contract. The job was done well to include pressure washing the soffits all the way around the house, which was included in the contract. There were some areas that needed to be re-done but, once complete, it was done to our satisfaction. A crew of two returned several days later to perform the staining portion on the decking. The staining was completed in a day but we became concerned on the outset by the color of the stain. Our understanding was that the stain would be clear, allowing the natural color of the wood to be seen. However, once they began the job, we were worried that the color was wrong. We hoped that maybe it just looked darker than we expected because it was wet, until we saw one of the workers adding color to the stain. At that point the job was nearly complete. (It turned out, the employee misunderstood
's instructions regarding the color addition.) Additionally, towards the end of the day, as the smaller side deck was completed, we were struck by a horiffic summer storm to include tornado warnings. There was no time to inspect the job and the crew barely got their equipment packed up when the downpour began.. Within minutes after they left we could tell that the rain was washing the stain away. Once the rain stopped and we were able to inspect the job we found several deficiencies that needed to be addressed besides just the color. We called
the next day and he came out to inspect the job. He agreed that the stain had in fact washed away with the rain and he was very disappointed in the all around workmanship of the stain job, as were we. In the end,
himself came out and worked with his crew to make it right. The color of the deck couldn't be changed but
promised that it would lighten up with time, which it already has. In the end, he stood behind his work and didn't leave until we were satisfied. THAT is customer service! We absolutely will use this company again.
- Amy J.

Mount Airy Deck Cleaning Articles

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