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The owner of this company is completely untrustworthy. As a courtesy to her, I expressed my doubts about the woman that was assigned to us. I advised her during this conversation that I would appreciate her discretion in not involving me or my family with any fallout that may occur as a result of our complaint. She advised me that she had similar complaints in the past, then proceeded to draft a letter to ALL previous families that had worked with this "night nurse" outlining her past transgressions. She sent this letter to ALL of the previous and current families this woman was working with. This letter contained EXTREMELY confidential information (including that one mother was suffering from serious depression) and laid out IN WRITING every uncomfortable situation and issue that each family had with this employee. Sharing confidential information should be strictly prohibited by any business owner. If she had done this in the hospital or a doctors office, it would be a HIPPA violation and would be grounds for termination, a hefty fine, and a lawsuit.
I was absolutely flabbergasted by her actions. The owner of this company has been a nurse for many years and should know better.
Based on all of the reasons above, I would never trust anyone from this company to come into my home, The owner needs a refresher class in caregiver confidentiality, and should entirely overhaul her interview and screening process for her potential employees. I would never have hired this service had I known I would encounter this degree of incompetence and insensitivity.
I would recommend this facility to families who are looking for fantastic quality care.
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Lutherville Timonium, MD