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Custom Cabinet Making reviews in Lutherville Timonium
They went with me to select the materials to be used - we used their suppliers since the prices were comparable and it would be a more seamless installation process. Once done, they had all of their folks meet me at my house to walk through the project and identify as much as possible any potential issues.They have a project manager that runs the overall project - getting everything and everyone there when it was needed. He provided one point of contact and dealt with issues as they arose. I was told the project would take between 4-6 weeks, which included the downtime waiting for countertops,...
The project started on the specified date with demolition. Electrical and plumbing rough-ins came quickly after and then the drywall fixes and initial painting. They did a good job keeping the mess fairly well isolated. We had engineered wood flooring installed in the kitchen as well as the adjoining family room, which was started next and was supposed to be done for the cabinet install. There was a glitch with having the right flooring available, but with quick adjustments, they were staying on schedule.
The countertops were measured and then work ground to a halt waiting for them to come in (took 9 days - this was expected). The countertop was installed, appliances went in and then we hit some issues.
The tile originally selected was delayed, but this wasn't known until the day it was supposed to be installed. I opted to select a different style (instead of waiting for the other to come in - it really didn't matter to me and the new selection looks great). This caused a little bit of a delay.Then the same thing ended up happening with one light fixture. The kitchen became usable in a timely manner, but it took a little extra time to finish off the last few items - no disagreement on their part, just a few glitches that delayed the last few hours of work.
As I told other folks - the project could have been finished in 5 weeks, should have been finished in 6 weeks, and was actually finished in 7. Good note: the price stayed exactly as is - finished right on budget.
However, during all of this time, I was kept informed (EXTREMELY important to me!). The project manager would send me almost daily emails letting me know the status, which was extremely helpful. And while it took a little longer, he made it very easy to get the house restored and readily agreed to requests that would make things more livable for us. There were few punch list items and these were addressed without any hesitation. As much as a kitchen remodel upends your life, I found the whole group as easy to work with as I could have hoped for.
And the end result is we have a kitchen that came out beautifully and even works better than we imagined. It's been almost 2 months since completed and we couldn't be happier with it. I would definitely use them again.
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New Windsor, MD
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