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Glen Burnie Hvac Articles
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Glen Burnie HVAC Contractors Reviews
We had no problem scheduling the installation within a few days of signing the contract. The installers arrived slightly early and ready to get the job done. Both were polite, professional, and obviously experienced. I would guess there was several decades of experience between the two of them. We had absolutely no concern having these gentlemen in our home.
About 8 months have passed since our installation and we have now tested it through all extremes of weather. We have not experienced a large enough cost savings to write home about, but our utility bills have definitely gone down. The biggest difference is the consistency of the temperature in our home. The furnace was properly sized by the company representative and his system design changes have greatly improved the comfort of our home.
Overall we received a product that was well-matched to our home and needs, was fairly priced, and professionally installed. We have recommended
a new transformer, which luckily was still under warranty.
Now my pipes can be warm and toasty.
The man that came out could not clean the furnance. He found a cracked heating block and had to disable the furnance. So really not their fault but they did not perform the service I had paid for.
The following day a saleman came out to give me the cost of a new furnance. I ended up getting a total of 8 estimates. His estimate among the highest one. So I ended up going with another company. I was very happy with the other company and with the owner and salesman.
The technician came and looked at my hot water heating system. After about 30 min. of poking and prodding, he tells me that there is an intermittent problem with a control unit (Aquastat). He tells me that if the wires are wiggled into a working state and not disturbed, it works fine. After moving the connectors on the board it will fail. So at this point the diagnostics seems reasonable.
To the quote... he looked up the part and tells me that price to replace the Aquastat will be $1053.00. Yes, I was in shock. What this tech did not realize is that I have in the busyness, unfortunately in another state, and i know the price is why more than reasonable. I explain that I don't have the $$ to replace the unit. He tries to tell me that the small parts are often costly because
of the computer parts. I am no fool and have been in the electronics field for years and know there are no computer chips on the board. Either the technician was an idiot, or he is told to lie to customers to justify the price.
He then tells me that he can sell me a service plane for $400 per year that will cover all services and replacement of the part after just 30 days (so what if the heat goes out before then?). Again I say that is out of my budget knowing full well that contract will not cover pre-identified problems. After all this, he then tries to upsell me on bleeding the heating system for air for the bargain price, because he is already here, of $269! My system has two high point air bleeder fittings that you just let the air out (just like a bike tire, when the system is cold of course). I tell him, no thanks.
I paid the $89 diagnostic fee and send the man on his way. I followed up on Amazon to see if the Aquastat was available. Sure enough it was and for a basement price of $180... yes $180. I ordered it immediately so that I can make the repair myself when the part arrives.
The only thing this company is after is $$. I am ok with that as that is how our economy works. However, a 6x markup on parts is more than this person is willing to pay, I would suggest you stay away from this company.
The next day coming back in the afternoon we found that the system was blowing warm air again and the outdoor unit was not cold on the insulated line going into the house as was the case before. Since it was later in the day, I called and left a message to see about the company coming back out to resolve the issue. After thinking about it we decided that we wanted to use another company who found there was a big leak and the system needed replaced; which we went ahead and did.
There was no sales pressure at all. He let me know they had a slot available the next week. After careful consideration of all proposals received I called
On 6/28 I had not received the contract and called their office. They agreed to email me a copy and I wanted to verify the scheduled work. Contract arrived the next day. It was missing the part for the maintenance agreement. I sent an email but never got a response back. I called the next day and was told they would fix it. I asked about the rebates and was transferred to
On 7/2 Bill (the lead), Geoff and
On 7/6 I called the office and spoke to
On 7/10 a technician came out and was extremely nice and friendly. I didn't get his name. He told me the blower had been set on maximum speed which was a little much for my space. He did a complete check and found everything in good order. He even looked at the thermostat for me and had trouble figuring it out. It was not a user friendly one and took many family members for us to finally get it.
One last thing. A few weeks later I had no air and called the office. The gentleman who answered was also very nice and friendly. Said he would schedule someone out but because of my location wasn't sure what time it would be. Before hanging up he asked if I was part of the Peak Rewards thru BGE. I was and he had me check the light on it --- turns out BGE was cycling power. Said he had many calls that day on this. I was very appreciative he had the insight to check this.
I'm not sure if I will use them again after the maintenance agreement is up. As they stated twice I'm out of their general area, though they did take my business. I was very happy with the lead tech and maintenance tech - they were very good to work with and most personable. The office personnel I found not to be very pleasant or overly helpful.
crawlspace. His recommendation was a unit a bit larger than other quotes. He had a bit of difficulty looking up parts, part #'s and making sure the units matched up.
When I asked him questions about the company he said the business was about 6 years old and owned by brothers. I asked several times if the installers had been with company for a while but he never gave me a direct answer just repeating how good & knowledgeable they were.
He gave me the proposal but when asked for brochures on the units he did not have any. After he left I decided to look into his recommendation – I had an uneasy feeling. I found the furnace model did not match up with the AC unit.
He emailed me some info and followed up with a call. When I asked how I could be certain I was given the correct info he said the office would have caught any inconsistencies. I told him as a consumer this didn’t reassure me. How could the office make any decisions when they had not been to my place. He stated they used the pictures and measurements. I later sent him an email stating I was going with another company.
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