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Germantown Window Replacement Articles
Window Replacement reviews in Germantown
The existing interior door was installed in a wooden frame. This wooden frame was precariously installed up against a cinder block wall. The door opening was very narrow (30"). The expert installers from
The window trim arrived three weeks later and was the width we had agreed on which was 5 inches. When we agreed on the width of the trim no installation problems were discussed. Unfortunately, the trim was too wide and was installed such that it covered the top third of the existing electrical outlets centered under the new windows. I didn't make a big deal about it because I hate confrontation but really this really ruined the esthetics of the $12,000 windows. It is a small detail, but it has really diminished the value of the job. This is the only reason I rated them as B rather than A.
The process started out with a knock at my door from a contractor asking if I'd be interested in a free estimate on roofing and windows. He showed me his official looking contractor's license and since I knew I'd be in the for both services soon, I figured, "why not, it's a free estimate", so I scheduled an appointment. The representative promply called his scheduling mangager right in front of me to confirm a date/time and made me promise that both decision makers of the home would be present for the estimate. (HMMMMM). The Director of Marketing came out the next day to do the estimate. She was over an hour late. She sat down to explain what her company does and how great their prices are and specifically mentioned that they are on Angie's List with some very good reviews. I Googled Home Fix Corporation right in front of her and looked at their website. I later discovered by refering back to her business card that the website listed on her business card is not the same site or company as the Home Fix Corporation she claimed to be a part of. More on this later. She inspected my windows and did a heat lamp demonstration and promptly told me I needed new bedroom and basement windows, that mine were in bad shape. She gave me a quote on replacing those windows along with a whole roof replacement (without having seen or measured my roof as it was dark outside when she finally arrived for the appt). She told me that if I signed a contract that night, I'd get a 40% discount. My concern of course is why wouldn't the discount be available to me the next day? As I considered her offer, she could tell I was not comfortable with the $ committment and even offered to cut her prices. We haggled for a bit and arrived at what I thought was a good deal for a whole new roof and 4 new custom windows (2 of which are oversized). Since she was willing to meet me in the middle on pricing, I felt mostly comfortable with her and signed a contract pending
On my way in to work the next day, I started doing some digging and signed up for Angie's List. THIS IS WHERE IT ALL GOES WRONG FOR ME as I learned that THIS COMPANY is suposedly NOT AFFILIATED WITH HOME FIX CORPORATION. Home Fix of
It was not a disasterous exerience but the pressure tactic they used definitley left me with a bad taste in my mouth. I still have no indication from anyone if my contract was ever canceled. Incedentally, the windows that were in such "dire need of replacement" were easily serviced by the original installer. . . for free under their lifetime warranty.
There was a minor issue with the doors in that they hung the doors straight but apparently our townhome has a slight lean so a draft was felt. They had the dealer come out and check the doors and after a recheck, they rehung the doors. After that, the draft disappeared. It did take a few weeks to get the door issue resolved but they were responsive throughout the whole process and very helpful. My doors and windows are beautiful. They also had done a lot of work in the area so they knew the
Although, we had only minor drywall damage with our window installation, our next door neighbor did tell us that they had what they considered excessive drywall damage. Since the contract specifically states they are not responsible for drywall damage, they didn't fix it. That is something to consider and ask about but I don't know if that is standard or not in window installations.
Overall, we were happy with their service, professionalism and responsiveness.
His team was on time, worked quickly and had all the windows done in one day. No mess!
His door team had to come back to do the job right, wrong screen door was ordered. Guy was great handled everything and worked with our schedules.
I would indeed recommend Whiting to others.
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