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Frederick Carpet Cleaning Articles
Carpet Cleaning reviews in Frederick
Overall, the experience was average. They arrived at the very end of the scheduled window and didn't call before coming as I had been told they would. I didn't catch their names if they even told me, and the paperwork didn't reflect who was here doing the work.
One guy did a really good job vacuuming and cleaning the steps. The other guy was kind of pushy. The smell of the deodorizer was overwhelming and I had to open up the house because it was making me sick. I pointed out a couple of problem areas and the guy just dumped a spray bottle of something on it and it is still soaking wet. He kept pushing me to send in my review before they even left, but I wanted to see the carpet when it was dry before writing the review. There seemed to be a lot of residue on the carpet but it was better after I went over it with the vacuum a number of times. I'll look for someone else next time.
In response to your note, the reason I didn't get the message was b/c your technician unplugged all of my phone and computer connections (and BTW did not plug any of them back in when he was finished). So I didn't know about your message until I realized the phone had been disconnected the next day, and by then I had moved the furniture all back..
I think it is inappropriate to request that a customer do an
I think it is great that you have gotten so many good reviews, but if the employees are not consistent with your business practice, it is important for you to know, and not blame the customer if you don't get a stellar review. And for the record, the tall, thin guy did a very good job, I just wasn't impressed with the rest of the job.
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