Frederick Bathtub Refinishers

in Frederick, MD

Bathtub Refinishing Reviews in Frederick

A

Rating
This was my first experience with
, and the overall experience was a positive one. My only concern is about the price and I should have gotten more quotes, but decided to go ahead with Empire's estimate anyway. I was especially happy about the constant telephone followup regarding appointments, customer satisfaction, etc. The sales rep came to my home the day after I called for an appointment which was very convenient. He explained everything thoroughly as to the work involved, options, warranty, etc. An appointment was made to have the work done the following week and the installers arrived on time as scheduled. They immediately got to work and were very efficient. I was advised that the entire installation time could take up to 6 to 8 hours; the actual time to install and clean up the work area was less a less than 6. The crew foreman explained everything to me about care of the liner and operation of the new faucet.
- LARRY F.
D

Rating
*** Update ***



Within 2 weeks of when the original resurfacing was done, our tub developed a few holes where the resurfacing material began to chip away and could be easily removed further with just my fingernail. I also noticed several cosmetic flaws in the resurfacing material related to the hose being brushed against the side of the tub during application. I contacted the company and they agreed that this was covered within the 2 year warranty. However, since they were very busy and were also scheduled to attend training shortly, it would be a few weeks before they could come out to complete this repair. I also asked about having a non-slip surface added this time since the tub was quite slippery when wet. I was told that it would be $50 for Angie’s List members but no cost for the tub repair. Two workers arrived on 15 June and proceeded to completely strip off the previous resurfacing material to the bare

metal and then add a white base coat, the non-slip material, and the new, sturdier resurfacing material. There were significant odors during this stripping and resurfacing process which we expected even though we were not notified that this would be the case. After about 5 hours, the whole process was completed and I paid the $50 for the additional non-slip surface. As the lead worker was cleaning up in preparation to leave, he reminded me that I could go back on Angie’s List and submit another report about their resolution to the problem. After the workers left, I found that they had placed all of the cleanup materials in our trash can which had an overpowering smell of ammonia. I normally store my trash can in the garage but because of the smell it had to be moved to an open air area. Additionally, there were small flecks of resurfacing material that had been removed all over our driveway and surrounding lawn. I felt this was a minor problem but decided to wait a few weeks before posting again on Angie’s List. I’m glad now that I waited because the non-slip material on the tub has begun to flake off and there are again cosmetic flaws in the resurfacing material. We were extremely careful to observe the wait period before using the tub and used only the dishwashing soap cleaning recommended by the installer. I do not want this company to provide any additional repairs as I believe they are incapable of providing a good product. Instead, we will have to invest in replacement of this tub in the near future at an additional, unexpected cost.



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Initially, they were scheduled to come on Monday, April 29 between the hours of 10-12. About 9:45 I was called and told that the refinisher's truck had broken down and he wasn't sure if he would be able to come out that day. He said someone would call me later to let me know the status. About 12PM I got a second call telling me that they would not be out that day and that someone would call me later that evening to reschedule our service. No one called that evening or the next and so on Wed. I called the office and left a message asking for a status update and about rescheduling. No one called me back that day or the next but then I called again on Friday and finally contacted a person who told me that their computer was down and they would have to call me back once the computer was back up. About 1 1/2 hours later someone called me back and said we were scheduled for service on Sunday, May 5. While I was grateful for them coming out on a non-routine workday, I was a little concerned that the appointment was made on their end without consulting us. As it turned out, Sunday was okay with us so the technician arrived about 10AM on Sunday morning. The truck the tech was driving did not have any identifying markings to show that they were from
and the tech was not wearing any identifying clothing nor did he show any company ID. My husband was home but if I had been home alone I would not have let the tech in without proper ID. The tub was refinished in about 2 1/2 hours and we're happy with the results. Be aware that there is quite a bit of odor while this is being done and there is a very loud air exchanger that runs the entire time he's working.



- Peggy R.

Frederick Bathtub Refinishing Articles

Bathtub Refinishing reviews in Frederick

A

Rating
Rep arrived at scheduled time and provided a very professional, knowledgable estimate for my project. Unfortunately, I could not afford it at this time, but plan to in the future.
- Barry H.
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All Bathtub Refinishers in Frederick, MD

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

#1 Service Total Remodeling LLC

6455 Luretta Ann Ln
Springfield, VA

A And K Refinishing LLC

3002 Blueford Road
Kensington, MD

A2Z Design2build

20014 appledowre circle
Germantown, MD

ADG Contractor

3120 Collie Lane
Falls Church, VA

Alfaro Contractor

7805 Hooes Rd
Springfield, Va

All trades Remodeling, LLC

12 north summit ave
Gaithersburg, MD

AM Construction of VA, Inc.

2268 Long Meadow Rd
Middletown, VA

American Service & Installation Corp.

15812 Mt. Everest
Silver Spring, MD

Andre's Technology Empire

1200 Delaware Avenue SW Suite 303
Washington, DC

Arco Painting & Remodeling LLC

14405 Innsbruck Court
Silver Spring, MD

B & B Quality Home Improvement

13251 overcup oak court
Herndon, VA

B.K. Services

504 kibler circle
Vienna, VA

Bath Fitter

15010 B Farm Creek Drive
Woodbridge, VA

Bath Fitter

212 Fort Collier Rd
Winchester, VA

Bel Pre Glassworks Inc

1050 1st St
Rockville, MD

Bella Casa LLC

14216 Long Green Dr
Silver Spring, MD

BNS Contracting

8308 Selsted
Manassas, VA

Brian Sandberg Construction Co. Inc.

P.O. Box 3674
Frederick, MD
Frederick Zip Codes

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