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Ellicott City Window Replacement Articles
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Ellicott City Window Installers Reviews
We needed to replace two windows with rotting sashes. I used the was a vastly different experience from two other vendors I dealt with, who spent 1.5 hours at my house to give me a quote, tried to convince me to replace more windows, and generally wasted my time. The other quotes I got to replace the two windows were for $1100, $1400, and $1800, and the specs on the
When I called to say I wanted the windows replaced, the owner scheduled to come out the next day to measure them. It took him less than 10 minutes to measure them and explain the work they would do. He offered to measure the rest of the windows in my house in case I wanted to replace any of them later, because then I could order the window without them having to come out again. He said they would not contact me to do the work, that is was strictly for my convenience. I agreed, it took him another 10 minutes to take the measurements, and they have not contacted me about them since. I asked the owner about replacing two exterior doors that had some rust on them. He looked them and told me that the doors were in fine shape, and that it would be easy to fix them myself. He gave me instructions on how to fix them and advised me not to waste my money on replacing them.
When the windows came in, they scheduled a time to replace them, showed up on time, did the work well, cleaned up the worksite, and were generally a pleasure to have around. The windows look great and work great.
Great Job guys!! I will use them for my remaining 6 windows and would highly recommend
Installation: The installation went great. The installers were professional and did a superb job by paying close attentions to details. With the amount of windows and doors we have to replace, they completed the job in 3 days.
Final Words: Great experience from the beginning to the end. I would highly recommend
Our salesman, once. He recommended that we secure our sales price (which according to all reports was their best price offering of the year) by just starting with the basement windows, which we did back in April. In
This was the first bump of the job.
As to the performance of the actual job, the team came out, and we had the windows to the back of the house done first. They behaved professionally and got the job done efficiently, despite the threat of rain all day, and cleaned up well after themselves. The quality control supervisor,
The important thing to acknowledge here is that the company reacted swiftly, recognized the errors, validated our concerns and made all corrections in a timely, professional manner. They sent out a different team for the install of the front shutters and the windows to the front of the house. This team was
Once the windows were done to our satisfaction, we then had
The install of the front door went well with
Now the front facade of our home has an absolutely beautiful, fresh, new appearance and great
We brought it to the attention of the team as soon as we saw it. The salesman pulled the order (he was in the office), confirmed that we were right, and had the work continued. He
New doors were ordered, but we never heard anything. Following up, we discovered that the order had been misplaced. Needless to say, it's now been three months since our doors were first installed and we just had the correction made.
We love the quality of the doors and know that they'll last. We feel safe now that these doors are in, but we are disappointed with the service we've received. Follow-through and customer service was really lacking. And I was a previous customer who replaced every window in my older home with windows through this organization.
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