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The solution was to correct those problem areas by re-leveling (or setting at the appropriate angle) the gutters, using the newer gutter hangers instead of furrows. They also cleaned the gutters, too.
Rep arrived on time and seemed friendly, very professional. We were told that since Brothers is an overall contractor, unlike a lot of other roofing companies, they are qualified to work under the roof (i.e., in the attic) and he needed to inspect that area as well as the roof itself.
He was up there for a while, and came down and asked if I was aware of any mold issues. I told him that we weren't. He then pulled out his phone, showed me photographs of mold, rotting wood, decomposing nails, etc etc. He said in addition to all that needing to be fixed, the ventilation was no good because the side
Basically, he said he'd need to write up everything and really wanted to come back in order to discuss work with my husband and I-- I just wanted the price and work list to relay to husband, but he wanted to return with both of us present. He said he'd call back to arrange something. A few days passed and I received a call from a secretary within the company, who asked us if we were ready to sign up for our work. I explained the situation-- that I had not received an actual estimate nor writeup of work, nor had I heard back from the rep. She said she'd get back with us. A week later, she calls again, this time very surprised. We did not hear from them again.
Rewind. When the rep from Brothers had first come to the home, said his thing, and left, I was understandably concerned with all the problems our attic had and called another contractor immediately. He came the following day, was very patient with me as he kept going up into the attic and checking on specific things I requested. In the end, there was no mold, no rot, no covered vents, nothing. He even said our roof had a few good years of life left in it! My husband crawled up to the attic and confirmed this. Which, obviously, concludes that this company, or at least one of its reps/salesmen, are DISHONEST and NOT WORTH YOUR BUSINESS. The photos shown to me were not from our home and I wonder how many gullible homeowners fell for the same sales pitch without ever checking for themselves the validity of claims. Brothers is riding on its (presently good) name, which they earned for a reason I'm sure at some point, but I would never trust this company. Be very wary of Brother's! Get other estimates! Do not believe that all the work they suggest is truly necessary. I would not recommend them to anyone. When the company's rep breathes
If you prefer a company with personal service, pride of workmanship, and commitment to customer satisfaction, "
After that it was smooth sailing and the job was done. My husband had a question and asked that Mr.
If you call and you have to call back a couple of times, hang in there, you will be rewarded!"
One thing I like about
Regarding the perceived slow follow-up,
I purchased the house 18 months ago and have discovered the joys of old home ownership - the house was built in the early 60's so there is plenty of work to do. Although I can't afford to do everything, I am trying to deal with the important things that won't (unfortunately) increase value.
Furthermore, I have EVERY intention of hiring "
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