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After diagnosing the problem, he gave me a few options and I decided the best option was replacing the furnace and thermostat. The repairman returned the next day on time and completed the job within the stated time frame. Both repairmen were courteous and appeared knowledgeable. I would definitely recommend this company and will be calling them in the spring for my A/C diagnostic.
This is the 4th job completed by
The major jobs were completed quickly and without problems.
The technician came on time. He cleaned up the water drainage pipe that fixed the problem. He also checked the heat pump and found that one of the capacitor was dead and the remaining one was under its capacity. So I replaced both capacitors at cost of $160, which I though a little pricy. However, their service was good. I will use them again.
They said that if it was in stock at Carrier, they would be back the next day to install it.
I got a call at 5:30pm saying they made it to Carrier before it closed and could come by that evening to install it. They came back and were done by 7:00pm. It was a very positive experience in contrast to the poor service on our last Home Warranty claim with another contractor. They were honest, experienced, and punctual. I will give them my future business for service on our furnace.
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