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Local Articles in Catonsville
If you drive through a development and don't see any RVs or basketball hoops, odds are they're not allowed by the homeowner's association, and judges aren't sympathetic.
Basketball Goal Installation reviews in Catonsville
On the morning of the 18th, we received a call at 8:46 am from the techwho was calling from the home where the playset was located. He said he needed to wait on another person to help with the set due to it being an older model. The tech's phone number is (765) 278-1028. He went on to say on that same call that the "buried boards" are pretty "rotten"however he is pretty sure most sets have warranties on the wood. At no time did he mention possibly having to pay for partial service (i.e. paying to take the set down only) even though to him, an EXPERT, he could instantly see the set was in poor enough shape to question its ability to be moved. It seems as though that would have been the moment to say something to the effect, "sir, would you like for us to still take this down for you? It may be too rotten to reassemble and if we take it down and cannot move it, you will still be charged $350". At which point I would have obviously said, "NO." No logical person would pay $350 to have a playset removed from someone else's yard (UNLESS that playset was going to be moved to their own yard...)
I waited until the afternoon and when the tech didn't call me back, I called him for an update. This was his 2nd
Finally at 3:54pm, a different tech (phone number 317-339-5663) called to advise me they had gone ahead and disassembled the playset and it was indeed too rotten to reassemble. He said they were getting ready to deliver what they had disassembled to my house. So, a pile of rotten wood?! I told them if it was rotten, then there was no reason to deliver to my house (obviously).
Thank goodness I said this as I am sure I would have been charged for that as well, even though, again, I was advised of any other charge if the main function of the job was not complete, nor did I ever get asked or proactively give a go ahead to anyone to breakdown the set.
I asked the second tech to make a list of parts that possibly needed repair and he did so, leaving it in the mailbox of the original owner. There were over 30 pieces on his list. The techs then piled the set in the owners yard and left. I called Rec Unlimited on Monday 7/21 to make sure I was not charged the $800 and was shocked to learn they charged me $350 for the
breakdown. I did not authorize this charge and it was never discussed with me. I spoke with Service Manager
understanding of travel needs, I waited two days until on 07/24 I was contacted by Mr.
I told him I appreciated his efforts but that a $200 bill is still unsatisfactory considering I was never once asked if I would like the set broken down for $350 or that I may be charged separately if its indeed unable to be moved. I again tried to explain my situation to Mr.
I am so blown away by the handling of this whole situation that I had to get it all down in writing. I have also been in the service
industry for the last 10 years and could never dream of treating a customer in such a fashion. I currently now supposed to wait until August 4th in order to discuss this with
still able to be played on. Now the owners of the swing set, long time and repeat customers of Rec Unlimited, have a unsightly heap in their yard.
It seems as though the techs, being the experts, had at least 2 opportunities to say something to the effect, "sir, would you like for us to still take this down for you? It may be too rotten to reassemble and if we take it down and cannot move it, you will still be charged $350". At which point I would have obviously said, "NO." No logical person would pay $350 to have a playset removed from someone else's yard (UNLESS that playset was going to be moved to their own yard...)
We hope Angie's List can help us resolve this.
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Basketball Hoop Installers in Catonsville, MD
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