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Bethesda Computer Repair Service Articles
Computer Repair Service reviews in Bethesda
I had wireless connectivity issues with my laptop. I spent 2 hours on the phone with the issue" and I would hear back in about 2 days. I also called my internet service provider, FIOS, and they could not help me and also said my issue had to be "escalated".
So I decided to look on Angie's list and found MicroTech. This turned out to be a great move on my part.
I found Mr.
I will not hesitate to use him again for a computer/wireless network/printing issue.
On 10/18/13, I was checking my bank account and noticed that the charge for
I still had not heard anything from him by 10/30, so I sent another email asking about the status. I commented that I recognize he is a professional in that he responded to my initial communication in a very timely fashion and immediately contacted his processing company. But I also reminded him that the problem was at the processing end, that I had originally contacted him 12 days prior but had not heard anything since his initial response, and that he was the only one who could follow up. I stated that I would appreciate his doing what he could to get the problem fixed.
He responded within 15 minutes in what I would characterize as a surly and offensive
During the course of that email exchange, he was finally able to get through to the processing company. He wasn't able to issue a partial refund, but said he could give me a credit toward future service or pay me the amount of the over-charge. I requested direct payment, and he remitted a $10 credit to my PayPal account.
Even though he wasn't able to correct my internet program shutdowns, I don't doubt
VERY polite and professional.
Will definitely work with him again if I have additional computer repairs!”
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