Worcester Internet Service Articles

Sample Reviews

F

Rating
we've had problems since the first day of service they said it was our router brand new by the way we bought 3 different routers they finally said it was a fail on their end so they came out and did nothing the problems kept going on and on they said they gave us 2 months of credit and that somebody would be out because they are having problems everywhere and we called to see our balance which we had to call about 10 times and they said your balance is zero you don't owe anything til the 7th of September so we told them okay we get paid on the 12th is that okay And they said yes thats fine since you don't owe us anything well 2 days ago we called so see when the person was going to come and fix it they said we owed them 100 and something dollars because our bill was past due WHAT!!! And we told them no we weren't going to pay that because 2 weeks ago they said we didn't owe anything except our bill on the 7th and I wake up this morning and guess what my internet is off and they we're suppose to call us and the bill and who we talked to and stuff like that but no they just turn it off so I will be calling them and I will not ever use their service again !!
- Jennifer R.
A

Rating
All reception problems and computer internet were corrected/improved and service much improved over all.
Both techs were very knowledgeable and professional in dealing with me and the problems.
- Ann Marie G.
F

Rating
Based on my experience, this organization is completely incompetant. Complained of intermittent service outages, the sent a tech who replaced the modem. Still had problem so they sent another tech who replaced the modem again. Still not working. Sent a 3rd tech, apparently this one was an actual
Worcester Internet Service Providers Provider Name Locked
tech (not a subcontractor) who said the two previous modems were not the right model. Mind you, this is 3 times now that we had to fight our way through the
Worcester Internet Service Providers Provider Name Locked
voice menu system to get a person on the line – each call taking between ½ to one hour. So finally the service is working and out of the blue, I get a cable tv box delivered to my house (we only subscribe to internet service). Call in again to find out why and turns out someone from
Worcester Internet Service Providers Provider Name Locked
just signed us up for cable tv service without our permission (isn’t that illegal?). So they say they are sending me a return box and it never comes, and so then I’m paying for cable service I
Worcester Internet Service Providers Provider Name Locked
’t want and I cant return the box because they wont send a tech or a return box. Finally I got that cleared up and, as a reward for my pain and suffering, they offer me free "blast" high speed service for 3 months. I ask what happens after 3 months and was told it will drop off automatically. 3 months later and guess what - I am now paying for blast which I did not ask for. Couple months later and the modem is now out again and we are in week two of trying to get a tech out here and they keep missing appointments and never reschedule or call back. I contacted the MN Attorney General’s office and they said I should contact my legislator. I really want good inernet service but am out of options. A monopoly shouldn't be allowed to operate like this.
- Clifford F.
A

Rating
These guys are THE BEST! They were here when they said that they would be here, our receiver was up and running in no time at all, our internet is WAY FASTER than our previous service provider,
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Service is owned locally and not by a service located in Ephrata,
Worcester Internet Service Providers Provider Name Locked
Service billing is easy, PLUS some lucky customers get a bonus through a drawing each month. When we did experience disruption due to an electrical storm,
Worcester Internet Service Providers Provider Name Locked
Service was here rapidly to make sure that we re-connected effortlessly and flawlessly.
We would use
Worcester Internet Service Providers Provider Name Locked
Service even if it was twice what we pay now!
- Marshall T.
A

Rating
It went very well. The only criticism that I have about the whole experience is that the air cards had to stop working before we were told they were not the correct ones. When they changed over it would have been nice if they had proactively contacted the people who had air cards that hooked up to DVR and let them know they would need replacing. Since this had to be done by a technician we could have scheduled an appointment to get it done. Since I am sure they have information on who is renting what, it seems like it would be easy enough to look up all the air card users and give them a call. No sorry or credit was offered either
- Carol V.
F

Rating
I had been with
Worcester Internet Service Providers Provider Name Locked
for 8 years. The last few months, the service has been intermittent. When I call, they blame my computer but my work computer has the same problem. Then the service would re-establish on both computers at the same time....tells me it's their problem. So, I decided to upgrade to fioptics. have a letter that service would start at 9-4-2014 after 8 pm. Called @ 8:30 pm - no service - they said wait - called back later - they said not activated - wait. Called twice on Friday - no help - i'd get these off shore people that you couldn't understand. Finally on Sat, called and asked for a supervisor. Woman who helped me said they had never contacted dispatch to start service. Said I'd have service on Monday (9-8-14). Monday afternoon - no service - called @ 6:30 - same drill - wait till 8 pm. After 8PM - it could be anytime tonight...just wait. Finally around 10 pm, I called and the bozo on the phone said - well you may have a faulty modem. You'll need to take it to a
Worcester Internet Service Providers Provider Name Locked
store....Yea right...
Anyway, I visited Verizon this morning. Within 10 minutes, they had this mobile modem set up for me. Guess what - 1/2 THE PRICE OF THE
Worcester Internet Service Providers Provider Name Locked
SERVICE.
Anyway, I came home; set it up on both my work and home computers and it was off and running within 30 minutes.
No phone calls - no off shore accents with please repeat over and over....
THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE I EVER HAD. AND JUST THINK I WAS AN 8 YEAR CUSTOMER. THEY WILL NOT STAY IN BUSINESS LIKE THIS. VERIZON NEEDS TO ADVERTISE THEIR $20 A MONTH MODEM. I WOULD HAVE SWITCHED YEARS AGO IF I'D KNOW I COULD HAVE GOOD OR BETTER SERVICE FOR 1/2 THE PRICE.
- Rhonda S.
D

Rating
I was finally given correct information to receive sound but it isn't permanent. At least 60% of the time I have to go through hoops to fix the problem. I have not moved or changed any wiring between the cable connection or between my TV and peripherals. It's very annoying and I am very seriously considering cutting the cord with them.
- Donna K.
B

Rating
Ok, I like that they actually, especially recently, started to paying more attention to keeping their customers happy(er). I received a courtesy call to review my service and ended up switching to a better and cheaper service, I've been using old package and had no idea that its OLD and I can get better for less. Sounds too good to be true, well it kinda of is too good.
The switch wasn't smooth at all. I like
Worcester Internet Service Providers Provider Name Locked
, been their customer for many years, I like how they have improved and their Internet Speed in our area is still the best. But their customer support and service "road" wasn't always so "nice and paved". Their customer support unfortunately still desires to be better even though service itself much improved that's why i am still sticking to them.
The below is my 'story':
One bright and shiny day few months ago I received email from
Worcester Internet Service Providers Provider Name Locked
that made me happy. They were increasing my Internet Speed free of charge to up to 100MB down from 30 which was 3 times jump, or so called "Performance Internet" package. I was HAPPY! Thank you,
Worcester Internet Service Providers Provider Name Locked
! I wish I knew what would happen soon after. It was during the time when Game of Thrones season was still on and my wife and I were enjoying watching the show for free. Then one night it just suddenly stopped being free. I went to the internet that same night and tried to verify if I can access it online. Website told me that I need a subscription, I said OK, and then it said - everything appears to be in order. Hey fun! We were able to watch GoT eposiode that night for free again on TV. No call was made to
Worcester Internet Service Providers Provider Name Locked
that night.
Then next time episode aired we couldn't watch it again, said subscription is required. Ok I finally decided to call
Worcester Internet Service Providers Provider Name Locked
. Long story short they've added 10$ promotion to account and said that we could use this for a year. FUN! Game of Thrones and actually the whole HBO on Demand was free now.
Then shortly after a few days or so, my Internet speed drops back to 30Mb/sec. What? Must be mistake... Let me call
Worcester Internet Service Providers Provider Name Locked
. This is when the roller coaster begun. Let me tell you, when
Worcester Internet Service Providers Provider Name Locked
gets something right and straight its golden, it works for years. But to get it solid and straight you may need to get through the h*** of fiery lakes and smoldering pipes of customer support MULTIPLE times!
So soon after Internet Speed drop
Worcester Internet Service Providers Provider Name Locked
calls me with a courtesy call to review my account since "I've been such a loyal customer for many years (ComcastTM)". Long story short I find out that I was never supposed to have such good Internet Service, it must have been a mistake... "or was it?" that's why account was reverted back to basic package most likely. First we
Worcester Internet Service Providers Provider Name Locked
on Demand (must have been a trial that we had no idea it is a trial? then we get email for internet speed increase, then it drops and
Worcester Internet Service Providers Provider Name Locked
calls few days after? That's too many coincidences.
So I talked with the lady for a while and she actually explained that I am using old package which is more expensive so she can switch us to triple play. Well great, I can disconnect from Vounage (they were great!) save some money on overall bill from
Worcester Internet Service Providers Provider Name Locked
and then lady assured us that our Internet will be performance package and all will be golden... Right... After the switch speed fell back to a regular up to 30 down again and I've had to call multiple times back until they finally managed to transfer my phone number from Vonage. When I called back angry last time it ended up that phone number transfer was not registered correctly etc etc etc. I could probably write a book about
Worcester Internet Service Providers Provider Name Locked
support.
But they are not the only company. As more layers you have in a lettuce of your customer support as more internal miscommunication and dumbcrackery company will have. Its same with Microsoft and any other company that outsources their customer support personnel across the
Worcester Internet Service Providers Provider Name Locked
. So yeah. I love
Worcester Internet Service Providers Provider Name Locked
for a good improved service but I also hate them for messed up customer service. And its just sounds stupid when these guys and
Worcester Internet Service Providers Provider Name Locked
that talk with you every single one of them assure you that everything will be resolved during the call and you will be the most happy customer. The butt kissing is simply ridiculous. One thing politeness and professionalism and another putting way too much butter on your bread to the point where it starts to melt and drip over so to speak.
As many times I've had to do some major change to my service it was ALWAYS some kind of a problem and if I wasn't persistent enough it would just keep hanging and nobody would ever fix it for me. I've always had to call back multiple times until I hammered that nail into the ground and things were DONE.
So, hope you enjoyed my story.
Worcester Internet Service Providers Provider Name Locked
has great Internet Service and Cable quality is great too especially HD channels. But customer support layered lettuce mess if just a nightmare to get through and unless you are persistent and keep calling and annoying them you'll sit and wonder "What the heck is going on"...
Best wishes,
Worcester Internet Service Providers Provider Name Locked
.
- Andrejs S.
B

Rating
I needed to cancel my TV service and keep my Internet service. The sales
Worcester Internet Service Providers Provider Name Locked
helped me promptly and took care of my request. He did not attempt to sell me anything or persuade me to keep the TV service. Other than the cost of the services, as I have no other options at my current location, I am pleased with the products.
- Edward T.
A

Rating
I talked online to contact us , it went very well No one could confirm what my bill would be since it doesn't go out till the 13th, but I could figure out the credit to my current bill would only be $9.00
- Linda W.
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All Internet Service Providers in Worcester, MA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

2020local

31 Hastings St
Mendon, MA

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Alliance Internet Marketing & Consulting

361 Hudson st
Northborough, MA

Amazon Business Services

41325 clear water way
Austin, TX

AMCD Web Solutions

15 Page Place
Woburn, MA

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

Anytime Helper

Framingham, MA

AQ Websites

6 May St
Woburn, MA

Associated Products, Inc.

56 Purdue Dr.
Milford, MA

ATGIS

82 Bow ST
Arlington, MA

Atrion SMB

30 Service Ave
Warwick, RI

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Beverly Computer

7 Stacey Ln
Amesbury, MA

BEWARE OF THE DOG WEB SERVICES

9 ACADIA PARK
Somerville, MA

Bogen Electric LLC

35 Healdville Rd
Hubbardston, MA

BOSTON AUDIO PRO

Brighton, MA

Boston Web Group

30 newbury st
Boston, MA

Bristol County Consulting

PO BOX 411
East Taunton, MA

BzGeek IT Solutions

438A Main St
Woburn, MA

Cable Boston

Boston, MA

Cable Boston

Boston, MA

Cable TV Boston

Boston, Ma

Chicago B2B Services

Hanover Park, IL

Citystars, Inc.

71 Commercial Street
Boston, MA

ClearPoint Web Solutions

53 Highview Street
Billerica, MA

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Comcast

14 Wellman St
Lowell, MA

Comcast Allston

Allston, MA

Comcast Beverly

Tozer Road
Beverly, Ma

Comcast Boston

2 Center Plaza
Boston, MA

Comcast Boston

31 Clinton St
Boston, MA

Comcast Boston

3 Center Plaza
Boston, MA

Comcast Bostonv

3 Center Plaza
Boston, MA

Comcast Braintree

411 Quincy Ave
Braintree, MA

Comcast Brockton

50-82 Montello St
Brockton, MA

Comcast Burlington

42 3rd Ave
Burlington, MA

Comcast Cambridge

12-30 Palmer St
Cambridge, MA

Comcast Cambridge

43-63 Trowbridge St
Cambridge, MA

Comcast Cambridge

88 Sherman Street, Cambridge, MA
Cambridge, MA

Comcast Cambridge

88 Sherman Street, Cambridge, MA
Cambridge, MA

Comcast Chelmsford

3 Summer St
Chelmsford, MA

Comcast chelmsford

25 Industrial Avenue, chelmsford, MA
Chelmsford, MA

Comcast chelmsford

25 Industrial Avenue, chelmsford, MA
Chelmsford, MA

Comcast Concord

54 Regional Drive
Concord, NH

Comcast Dorchester

394 Geneva Ave
Boston, MA

Comcast Dorchester

Dorchester, MA

Comcast Framingham

106-114 Mt Wayte Ave
Framingham, MA

Comcast Hudson

577 Main Street Hudson, MA
Hudson, MA

Comcast Lawrence

92 Glenn Street
Lawrence, MA

Comcast Leominster

975 Merriam Ave
Leominster, MA

Comcast Leominster

Leominster, MA

Comcast Lowell

Comcast Lowell
Lowell, MA

Comcast Lowell

412-438 Massachusetts 110
Lowell, Ma

Comcast Lynn

64 Central Square
Lynn, MA

Comcast Malden

375 Main St
Malden, MA

Comcast Manchester

20 Stevens St
Peabody, MA

Comcast Manchester

1-11 Brook St
Manchester, NH

Comcast Manchester

676 Island Pond Road, Manchester, NH
Manchester, NH

Comcast Manchester

61-85 Lowell St
Manchester, Nh

Comcast Manchester

676 Island Pond Road
Manchester, NH

Comcast Mansfield

885 S Main St Mansfield, MA
Mansfield, MA

Comcast Mansfield

885 S Main St Mansfield, MA
Mansfield, MA

Comcast Nashua

460 Amherst Street
Nashua, NH

Comcast Norwell

368 Washington Street
Norwell, MA

Comcast Norwood

987 Boston-Providence Turnpike
Norwood, MA

Comcast Pembroke

125 Center St
Pembroke, Ma

Comcast Quincy

400 Crown Colony Dr # 500
Quincy, MA

Comcast Quincy

40 Washington St
Quincy, MA

Comcast Somerville

8 Mt Pleasant St
Somerville, MA

Comcast Somerville

150 Highland Ave
Somerville, MA

Comcast Taunton

440 Myles Standish Boulevard
Taunton, MA

Comcast Wakefield

601 Edgewater Drive Wakefield, MA
Wakefield, MA

Comcast Wellesley

40 Walnut Street
Wellesley Hills, MA

Comcast Worcester

165 Southbridge St
Worcester, MA

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

Computer Consulting Network

276 Church St
Newton, MA

Cyberonic Internet Communications

544 Pleasant St
Worcester, MA

Data Governance Services

44 Isabella St
Stoneham, MA

Delorey Consulting Group LLC

Post Office Box 28
Francestown, NH

Directv Memphis

1515 South Blvd
Boston, MA

Directv Worcester

455 Main St
Worcester, MA

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Boston

34 Farnsworth Street
Boston, MA

Dish Network Boston

25 School Street,
Boston, MA

Dish Network Brookline

41 Marion Street
Brookline, MA

Dish Network El Cajon

228 Chambers St
El Cajon, CA

Dish Network Lawrence

60-86 Groton St
Lawrence, MA

Dish Network Malden

5 Elm Street
Malden, MA

Dish Network Newton

787 Washington Street
Newtonville, MA

Dish Network Revere

281 Broadway
Revere, MA

Dish Network Salem

35 Norman Street
Salem, MA

Dish Network Worcester

426 Main St
Worcester, MA

DSL Boston

Boston, MA

Early Often Now

157 North Main Street
Salem, NH

Entrepreneurs Guru Network

20 Central Ave
Lynn, MA

ERF COMPUTER CONSULTING

17 BURDITT RD
North Reading, MA

Evantechs

P.O. Box 694
Acton, MA

Flipit4u Marketing

55 Fitzpatrick Circle
Brockton, MA

ForbenMedia

7401 Summerhill Road
Boston, GA

Geek Handyman Computer Services

21 Lilian Rd
Framingham, MA

Gensus Design, Inc.

Attleboro, MA

Green River Communications

105 2nd Street
Cambridge, MA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA

High Sails Media, Inc

15 Cape Road
Mendon, MA

Homemade Design

41 Monument Ave
Boston, MA

Hosttor, Inc.

71 Commercial Street
Boston, MA

Hypergogo Web Design

Charlestown, MA

Inform Local

Lowell, MA

Instill Solutions - Boston SEO Company

15 Charles Street Ave
Waltham, MA

Integrated Digital Strategies

198 Tremont Street
Boston, MA

ITconsultUS.com

1610 Worcester Road
Framingham, Ma

jempros

High Street
Maynard, MA

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

KAY'S INTERIORS

198 E Main St
Georgetown, MA

Kreative AV Inc.

103 Willow St
Malden, MA

Laximi Company LLC

311 Warren St
Waltham, MA

Like A Meme

588 Columbus Avenue
Boston, MA

lycos

52 2nd Street, Floor 4
Waltham, MA

Mac Doctor Apple & Mac Computer Help & Repair

7 Lexington Avenue
Somerville, MA

Matrix Video Productions

165 Main St
Medway, MA

Metrowest Buisness Network

55 Saxony Drive
Sudbury, MA

Modern Web Studios

1067 N Main St
Nicholasville, KY

Nantasket Web Design

95A Samoset Ave.
Hull, MA

Nashua Computer Support

18 Manchester Street
Nashua, NH

Neighborhood Scout / Location, Inc.

86 Shrewsbury St
Worcester, MA

Nicastro Consultants

Brookline, MA

NORTHERN LIGHTS ELECTRIC INC

50 Orne St
North Attleboro, MA

Nwadibia Designs

Malden, MA

Performance Media Placement

23172 Plaza Pointe
Laguna Hills, CA

Perry Salmanovich

7 Lester Pl
Jamaica Plain, MA

Petrib.com

Concord, MA

Phone Service Boston

1-99 Province Ct
Boston, Ma

Promethean Solutions

19 Indian Ln
Marlborough, MA

Puzzle Piece Technologies, L.L.C.

PO Box 77
Northborough, MA

Q3 Technologies

Walpole, MA

Raise My Rank SEO Services

20 Kent Court
Somerville, MA

RCS Technology Solutions

4 Mount Pleasnt St.
No. Billerca, MA

Software Variations

box 569
Andover, MA

Source One IT Inc

38 Montvale Ave , Suite 315
Stoneham, MA

Startec Communications

8 Pequot Way
Canton, MA

Superior Communication Services

19 Juniper Lane
Framingham, MA

SvenGrafik

31 STORYBROOK LN
Amherst, NH

SwitchTel Communications

57 Summer Street
Taunton, MA

T MOBILE

12920 SE 38th St
Bellevue, WA

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11
Mt. Laurel, NJ

The APL Guy

P.O. Box 1771
Plymouth, MA

THE COMPUTER SHRINKS CORP

PO Box 1242
Andover, MA

The PDM Group LLC

4727 East Bell Road
Phoenix, AZ

The Right Way to Write

30 East Georgia Street
Indianapolis, IN

TOAD Inc

8 Harborlight Drive
Plymouth, MA

Unitel, Inc.

10 Post Office Square, South Tower 8th Floor
Boston, MA

Unlimited Web Design

12 Hopkins Street
Litchfield, NH

Up and Running Technology

3 Sutton Ave
Oxford, MA

VERIZON

Dunstable, MA

Verizon

185 Franklin Street
Belmont, MA

Verizon Fios Bellingham

293 Hartford Avenue
Boston, MA

Verizon Fios Burlington

22 3rd Avenue
Burlington, MA

Verizon Fios Burlington

1125 Burlington Mall Rd
Burlington, Ma

Verizon Fios Burlington

75 Middlesex Turnpike
Burlington, Ma

Verizon Fios Burlington

1125 Burlington Mall Rd
Burlington, Ma

Verizon Fios Cambridge

87 Binney Street
Cambridge, MA

Verizon Fios Foxborough

229 Patriot Place
Foxboro, MA

Verizon Fios Hudson

1 Highland Cmn W
Hudson, MA

Verizon Fios Lowell

1235 Bridge St
Lowell, MA

Verizon Fios Lowell

2-40 Pleasant St
Lowell, MA

Verizon Fios Milford

35 Birch Street
Milford, MA

Verizon Fios Norton

14 Newland Street
Norton, MA

Verizon Fios Oxnard

3 Risso Ct
Worcester, MA

Verizon Fios Raynham

770 Broadway
Raynham, MA

Verizon Fios Saugus

459 Main Street
Saugus, MA

Verizon Fios Taunton

385 Myles Standish Boulevard
Taunton, MA

Verizon Fios Tewksbury

6 Robinson Avenue
Tewksbury, MA

Verizon Fios Tewksbury

6 Robinson Avenue
Tewksbury, MA

Verizon Fios Worcester

947 West Boylston Street
Worcester, MA

Walnut Hill Design

Amherst, NH

Wapack Labs

250 Commercial St. Suite 2013
Manchester, NH

Web Design Giant Inc.

21 Carousel Lane
Lunenburg, ma

Webb Design

PO Box 690661
Tulsa, OK

Wrencom

1 Kiddie Dr Suite 155
Avon, MA

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive
Rockville, MD

Your Writing Muse

White Mountains
Littleton, NH

Zwicker Web Services

25 Fellsview Terr
Melrose, MA
Worcester Zip Codes

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