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Countertop Installation reviews in Woburn
We called the Company the day after and complained about the lack of communication regarding the installation time and requesting compensation for our time considering we took the day off of work and the installers were 1.5 hours outside of our 3 hour time frame - with no word from the Company - we were told (with attitude) that they do not compensate for delays which occur on the installation day but, if we wanted, they could give us back the overage we paid in square footage (they told us that we paid for 41 sq feet and they only used 39 square feet (they also got the price we paid wrong)), but they usually do not refund or require you to pay up to 3 square feet over or under what we purchased from Lowes). They told us they could refund us the $75. When I followed up a few days later to find out how it was being refunded I was told "This is the first time that I am hearing that you would like that amount back".
Additionally, we asked the Company to come back out to the house to level the countertop on top of the island. We were told that the installers will not check the level of (or
When we realized that we had paid for 44 sq/ft (not 41), I reached out to Lowes and asked for a copy of measurements we did with Lowes and what Discover measured . I also told Lowes that we had a receipt showing we paid for 44 sq/ft and it was on sale for 10% which was not reflected in what we were told by
After exchanging a few phonecalls with the Company they offered us a $50 gift card to Lowes as an "apology for our inconvenience". When we received the giftcard in the mail the note with it said "an apology for the installers being late on the day of our appointment" - which wasn't the reason why were were upset at all!! We had told
All in all it was a disappointing experience and definitely put a temporary damper on the excitement of getting our new countertop.
Please note - they will not tell you that you can have the sink cutout piece of granite.. you have to ask! ”
and made no mess. I was really impressed and would highly recommend
installers. The only issue I had was with scheduling - someone in their
office messed up on the initial installation date.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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All Countertop Installers in Woburn, MA
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