Countertop Installation reviews in Woburn

A

Rating
It was a pleasure working with
Woburn Countertop Installers Provider Name Locked
and his team. They showed up on schedule and performed their work in a professional manner and cleaned up as needed. As the old
Woburn Countertop Installers Provider Name Locked
and counter tops were removed they made arrangements to have them promptly picked up. The exhaust fan, counter tops, sink, and disposal were installed on the date and time promised.
Woburn Countertop Installers Provider Name Locked
gave us an excellent price with no
Woburn Countertop Installers Provider Name Locked
charges.
Woburn Countertop Installers Provider Name Locked
and his team worked with us every step of the way. My wife and I love the work they did.
- Jim B.
D

Rating
The countertop is gorgeous and the installers did a wonderful job. Our complaint is with the professionalism of the Company. After calculating an approximate square footage needed, picking out our countertop and paying for it at Lowes, we were to be contacted by
Woburn Countertop Installers Provider Name Locked
to have it officially measured and then installed a few days later. The measurement went fine and we scheduled an installation date and time (between 10-2). The day before the installation we were called and told they would not make the 10-2 time and asked if we could push it back to 2-5pm. We said this was fine. The morning of the installation we got a call that our appt would be at the later end of our time frame but we would be called 30 mins beforehand and it would "definitely not be later than 4:45". 5pm came and went and we had no phone call. I called the Company and got the voicemail stating that the offices were closed (no employee had called prior to leaving for the day to give us a status). We finally got a call from the installers at 5:20 saying they were an hour and ten minutes away. They arrived at 6:30 and installed the countertop along the wall and on our island. The installers were very nice and professional and asked if we would like them to
Woburn Countertop Installers Provider Name Locked
our countertop along the wall so that it was level. We said yes and the countertop looked beautiful. It wasn't until after they left (around 9pm) that we noticed that the Island was not level when compared with the wall countertop.

We called the Company the day after and complained about the lack of communication regarding the installation time and requesting compensation for our time considering we took the day off of work and the installers were 1.5 hours outside of our 3 hour time frame - with no word from the Company - we were told (with attitude) that they do not compensate for delays which occur on the installation day but, if we wanted, they could give us back the overage we paid in square footage (they told us that we paid for 41 sq feet and they only used 39 square feet (they also got the price we paid wrong)), but they usually do not refund or require you to pay up to 3 square feet over or under what we purchased from Lowes). They told us they could refund us the $75. When I followed up a few days later to find out how it was being refunded I was told "This is the first time that I am hearing that you would like that amount back".

Additionally, we asked the Company to come back out to the house to level the countertop on top of the island. We were told that the installers will not check the level of (or
Woburn Countertop Installers Provider Name Locked
to make level) the cabinets before putting a countertop on it (which is a lie considering they checked and shimmed our cabinets along the wall) and they are not responsible for making the countertop level. We saw this as a very poor business policy... why not take 2 seconds to make sure the countertop you are installing looks as perfect as possible? We did get them to let the installers come out and the installers had no issue at all with shimming the island countertop and making it level.

When we realized that we had paid for 44 sq/ft (not 41), I reached out to Lowes and asked for a copy of measurements we did with Lowes and what Discover measured . I also told Lowes that we had a receipt showing we paid for 44 sq/ft and it was on sale for 10% which was not reflected in what we were told by
Woburn Countertop Installers Provider Name Locked
and would they please look into the discrepancies. The next day Lowes called and said that we were being refunded $137 for an overestimate of the square footage we received. I don't believe we would have received the proper amount of refund unless I had followed up with Lowes (considering we wouldn't have been offered the $75 from Discover had we not complained).

After exchanging a few phonecalls with the Company they offered us a $50 gift card to Lowes as an "apology for our inconvenience". When we received the giftcard in the mail the note with it said "an apology for the installers being late on the day of our appointment" - which wasn't the reason why were were upset at all!! We had told
Woburn Countertop Installers Provider Name Locked
multiple times that they should have called us before the installers were 1.5 hours late and it was this lack of communication that required the apology. We were required to call the Company AGAIN to make sure they understood why we were complaining.. it wasn't the installers fault (which we felt the notecard was insinuating), it was the Company's communication practices.

All in all it was a disappointing experience and definitely put a temporary damper on the excitement of getting our new countertop.

Please note - they will not tell you that you can have the sink cutout piece of granite.. you have to ask!
- Courtney M.
A

Rating
Woburn Countertop Installers Provider Name Locked
was responsive and they showed up on time. The work was professional. The painting was precise and the floors fit tight. The plumbing and electrical work was very precise and up to code. They cleaned up every day. He had high quality materials. He made sure there were no defects and was good at getting us discounts. He was very up front that it would be 6 to 8 weeks and we lived there while the work was done. This was a huge job, updating a 50s kitchen to current day.
- Allison M.
A

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My experience with them was wonderful. I would recommend them. They came on time. They saw I needed some plumbing work done and called someone to come out and take care of that for me. They were absolutely clean. They took everything away. They were courteous.
- LILA L.
A

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They designed the whole project and did a fantastic job! The addition design was a fairly common one for our style of house, which is a Cape Cod house. The quality of their work was outstanding. We went over the budget a little, but that was not their fault we wanted to add more thing. I would highly recommend them.
- MARC O.
A

Rating
Really great work.
Woburn Countertop Installers Provider Name Locked
was the rep and she was really very good with what had to be done. The workers were very professional and clean in doing the work. The cost was very close to 3 other contractors.
- ARTHUR D.
A

Rating
The countertop fit perfectly and the installers were quick, professional
and made no mess. I was really impressed and would highly recommend
Woburn Countertop Installers Provider Name Locked
- they know their products and are excellent
installers. The only issue I had was with scheduling - someone in their
office messed up on the initial installation date.
- Valerie C.
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All Countertop Installers in Woburn, MA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Classic Kitchen Cabinet Refacing

Pond rd
Hillsborough, NH

A Kitchen N Counter

14 Wyman Rd
Lexington, MA

A Plus Contractor LLC

Billerica, MA

A Woodworkers Studio

10 Prospect Street
Merrimac, MA

A&B Lumber Co., LLC

129 Sheep Davis Road
Suncook, NH

A&M General Contractors & Builders LLC

232 S Main st
Randolph, MA

A. M. Carpentry

Rehoboth, MA

Absolute Granite & Design

19 Craig Rd
Acton, MA

AD CONSTRUCTION

PO BOX 180048
Boston, MA

ADAM'S KITCHENS INC

125 MAIN ST
Stoneham, MA

Adamo Stone Design

296 Freeport St
Boston, MA

Adaptations Unlimited

25 Fox Run Rd
Portsmouth, NH

Adrian Construction Company

1 Garrett Dr
Quincy, MA

ADVANCED CUSTOM CABINETS

13 PRESCOTT RD
Exeter, NH

Advanced Restorations

370 county rd
Ashby, MA

Affinity Construction, Inc.

25 Osgood St.
Salem, MA

Affordable Bathroom & Kitchen Inc.

222B Arsenal St
Watertown, MA

Affordable Cabinet Refacing

18 Dundee Park #10
Andover, MA

AJF Construction Co

700 Groton St
Dunstable, MA

Shop Local Countertop Installation Services in Woburn, MA

Woburn Zip Codes

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