West Springfield Home Remodeling Articles

Home Remodeling reviews in West Springfield

F

Rating
Poor communication; poor service.
First, I emailed them on 4/19/14 to set up an appointment to look at my projects for quotes. I even gave them a list of my projects with some details in each in this first email.
On 4/22/14 I received an email back saying they would be closed for the next few weeks. Fine. The same day I replied: Thank you very much. I will contact you again if I would like an appointment for some quotes at that time. Please let me know if this isn't the type of projects you do.
On 5/6/14, I emailed them that I would like to set up an appointment for the estimates.
5/11/14, still no reply (and no undeliverable system message, either), I sent another email to them: Are you booked at this time? I have not received a reply.
On 5/12/14, I spoke with them on the phone and made an appointment and sent them a follow-up email the next day confirming our upcoming appointment.
5/14/14, they replied confirming the appointment date.
I met with
West Springfield Remodeling Contractors Provider Name Locked
on 5/15/14 for the quotes on many projects. I then said to him I would send him a summary email; which he said it was fine to do so. I sent him the email the same day and noted which projects were more of a priority. But all needed quotes.
5/20/14, no reply yet from them. I sent them an email asking for at least some of the quotes.
5/29/14, still no reply from them. I sent them another email saying: It doesn't appear you are able to quote these projects.
6/9/14, STILL no reply from them. I sent them another email: I am curious why you are not able to reply to me from my emails? The emails did go through to you because I didn't receive an undeliverable system message.
On 6/10/14, I get this reply: "
West Springfield Remodeling Contractors Provider Name Locked
has been extremely busy and will reply to your email with a generalized quote by the beginning of next week.
Sandy"
There was no apology for the delay.
6/11/14: I email them back saying:
Thank you for contacting me back. I understand how it is to get busy but I emailed with no reply. The best policy is to be honest to the customer right away not after a while has gone back leaving the customer on stand-by.
They never replied after that.
RUDE AND INCONSIDERATE TO THEIR CUSTOMERS. If they couldn't have done the projects quotes in a timely fashion, they should have told me a timeline at the appointment. They have no proper followthrough with their customers and leave them on stand-by.
I am now judging contractors based on how they handle the quotes process. If there is poor communication and follow-through at this stage then that is a red flag for any actual projects.
- Kathy T.
D

Rating
I called this company on quotes for a bunch of projects I needed. I thought it started out fine with the quotes process, although, at times I did ask repeatedly on some quotes. I even provided a detailed summary in an email to this person of the projects to be done after our initial appointment and still I had to repeat a few things and ask for the quotes. Although he did follow-up eventually with the requested quotes, I did have to wait some time to receive them. So after I received my quotes (finally) and then a little bit of time went by, I sent him another email with a few more projects for quotes on. After all, I needed to figure out what I needed to do right away vs waiting a few months for the other projects. This was my planning stage for many needed things to be done to my home. Then I was really shocked when I received his response after my last email to him recently when I requested those few more quotes. He basically said to me that he is a one-man crew and that he can not spend anymore time getting me quotes because his time and money is being wasted. "I would be happy to look at the rest of the work for you, but it can't be for awhile as I have spent the last month and the half just bidding really involved jobs including yours, so now I need to get to work and pay the bills. I can still start the work you and I discussed. I really hope you can understand my position." This was insulting. Apparently, I picked the wrong business. To me, that was unprofessional. So basically I sensed that unless I hired him soon after the quotes were given to me then he wouldn't want to do business with me. Sometimes I think that women are treated differently from men when requesting quotes. Do businesses believe that women are being too picky while it is perfectly acceptable for a guy to make changes whenever or ask for further information whenever? This is what I sense after a couple businesses I contacted failed with their follow-through.

I am beginning to realize that many businesses that appear on Angie's List (and probably pay to be on here) may qualify as good businesses but "everyone" is looking at the same handful of businesses showing in their area. So these businesses know it and really do not have to do the extra catering involved as if they were not listed here. The catch here is that there are many other reputable and high quality businesses that don't want to be on Angie's List - but those are hard for us regular people to find unless there is a recommendation from someone.

Anyways, back to this current review:

This ended my business relations with this company. It was a waste of my time relaying detailed information and additional photos to this business.

NOTE: WHEN GETTING QUOTES I LEARNED THE HARD WAY - ALWAYS ASK HOW LONG FOR THEM TO GIVE YOU YOUR QUOTES. AFTERALL, IF YOU NEED TO BUDGET YOUR PROJECT AND PLAN FOR IT, IT IS YOUR VALUABLE TIME BEING WASTED WHEN BUSINESSES CANNOT FOLLOW-UP IN A SHORT TIME AFTER THE INITIAL APPOINTMENT WITH THE QUOTES FIRST. ALSO, ASK IF THEY ARE INTERESTED IN YOUR TYPE OF PROJECTS, REGARDLESS WHEN THE QUOTES ARE ACCEPTABLE. AND IF THEY LIKE WORKING WITH THE CUSTOMER ON DETAILS OF THE PROJECTS, OR NOT.

- Kathy T.
A

Rating
I was going to bring my husband home from a rehab/ hospital to a not so wheel chair accessible house.
So after some researching of Home Improvement Companies, I decided that
West Springfield Remodeling Contractors Provider Name Locked
was the one for me.
Their pricing was reasonable. They actually listened to my needs and gave me a solution.
We needed all new 36" entry doors and screen door. Our porch had weather damaged and siding was actually falling off near the windows. It was easy for a small animal to get through this damage also. All of this needed to be gutted and rebuilt.

The owner, Bill
West Springfield Remodeling Contractors Provider Name Locked
, came out to give me an estimate. When I decide to go with them,
West Springfield Remodeling Contractors Provider Name Locked
took over and guided all the workers as to what I needed. When the job started, I was very impressed as to how they included me in all decisions.
I was also happy to know that this was a "one stop shopping company" meaning that they employ roofers, carpenters, electricians, painters, etc. and that I didn't have to get them from other sources to get my job completed.

Our porch is beautiful. There's an oak shelf going around the entire porch right under the windows for plants, etc. The windows were custom made. Our very large closet is just what I wanted. There's a small ramp going into the kitchen and it also has an oak shelf on top of a half wall beside ramp. Special Italian decorative scrolls were done on our walls for an added touch.

I didn't realize that our roof already had three roofs so
West Springfield Remodeling Contractors Provider Name Locked
had to first remove all of those, fixed damage caused by water, put down insulation and then put on a gorgeous blue roof that I chose.

A special thank you goes out to father & son team,
West Springfield Remodeling Contractors Provider Name Locked
and
West Springfield Remodeling Contractors Provider Name Locked
. They were here almost every day getting it done.
Great job guys!! I will definitely call on
West Springfield Remodeling Contractors Provider Name Locked
for our next Home Improvement needs.
West Springfield Remodeling Contractors Provider Name Locked
- Betty M.
C

Rating
After spending approximately 20 minutes with me evaluating the possibility of turning my existing back deck into either a 3 season room and/or a screened in porch, gave me a rough estimate of $22-25k. The gentleman stated that he needed a week to do a proper estimate of costs and ideas and would call me and or give me a written estimate. He, nor his company ever called me back or sent me a written estimate. That was almost 5 weeks ago. Very dissapointing especially considering the job itself may have yeilded the company a large sum. Dissapointing that they never got back me as promised, would not use them for that reason. If they cannot even return an estimate as promised....how can they be trusted to do the work as promised?
- Lisa F.
D

Rating
Although in the past his work has been excellent, he really fell down on the job this time. He was unable to complete the job due to transportation issues and did not keep me informed. He could not be here to supervise his employees, and never came back to do the "finish" work to disguise their incompetence. Ultimately I fired him. Paid half in advance, and I am sorry I did. Drop cloths were not used. Doorways did not have plastic hung in them to avoid spreading dust. While this company may be good working with nice straight new walls, they did not seem to know how to handle the off square problems in an older house. Having these mistakes repaired are a headache. J & H, now
West Springfield Remodeling Contractors Provider Name Locked
Construction, did not follow through as expected. I am deeply disappointed.
- Heather M.
F

Rating
The contractor (
West Springfield Remodeling Contractors Provider Name Locked
), did not show up on the day he said he would. I called and he did not respond. He did not show up on the next day either, so I called and told him I was going to give the contract to someone else if he didn't call me back. He didn't call, went to the site and saw my other workers for the HVAC (they had offered me to do the chimney if he never came through). When he showed up, he got angry, started swearing and told them if they wanted the job they could have it. He left and STILL HASN'T RETURNED MY DEPOSIT. If you want a contractor who doesn't call you as soon as he gets your money, then doesn't show up when he says and keeps the cash - hire this guy.
- David F.
A

Rating
The job went very well:
Extremely courteous and professional workers
Job site was cleaned daily
Any problems or snags were quickly resolved
Excellent value for dollars spent
West Springfield Remodeling Contractors Provider Name Locked
and all his employees were a pleasure to deal with
- Nick S.
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All Remodeling Contractors in West Springfield, MA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

2 Guys With Tools

2114 Baptist Hill Rd
Palmer, MA

A & L REMODELERS

P.O. Box 15
Feeding Hills, MA

A + Construction INC

31 Maple Ave.
Ware, MA

A DECO & REMODELING

799 UNION ST
West Springfield, MA

A Force of Nature Complete Restoration SVC, LLC

3436 CROFFUT PL.S.E.
Washington, DC

A M BROADBAND

93 WAYSIDE AVE
West Springfield, MA

A Plus Construction Inc

31 Maple Ave
Ware, MA

A&D Quality Remodeling Company

308 Maple Avenue
Trenton, OH

A-CRANE CONSTRUCTION CO

621 Grattan St.
Chicopee, MA

Aardvark Painting Services

17 Chadwyck Ln
East Longmeadow, MA

Aaron Basement Technologies

14 Colony Road
West Springfield, MA

ABB STOVES LLC

3800 River Road N #180
Keizer, OR

Absolute Construction

30 Emerson St.
Chicopee, MA

Acheson Company, LLC

PO Box 1052 6 North Main Street
Williamsburg, MA

ADG Contractors

18 Edge Hill Place
Amherst, MA

Agawam Specialty

Amostown Road
West Springfield, MA

AGNEW QUALITY PAINTING & STAINING

PO BOX 63
East Longmeadow, MA

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