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West Springfield Home Remodeling Articles
Home Remodeling reviews in West Springfield
First, I emailed them on 4/19/14 to set up an appointment to look at my projects for quotes. I even gave them a list of my projects with some details in each in this first email.
On 4/22/14 I received an email back saying they would be closed for the next few weeks. Fine. The same day I replied: Thank you very much. I will contact you again if I would like an appointment for some quotes at that time. Please let me know if this isn't the type of projects you do.
On 5/6/14, I emailed them that I would like to set up an appointment for the estimates.
5/11/14, still no reply (and no undeliverable system message, either), I sent another email to them: Are you booked at this time? I have not received a reply.
On 5/12/14, I spoke with them on the phone and made an appointment and sent them a follow-up email the next day confirming our upcoming appointment.
5/14/14, they replied confirming the appointment date.
I met with
5/20/14, no reply yet from them. I sent them an email asking for at least some of the quotes.
5/29/14, still no reply from them. I sent them another email saying: It doesn't appear you are able to quote these projects.
6/9/14, STILL no reply from them. I sent them another email: I am curious why you are not able to reply to me from my emails? The emails did go through to you because I didn't receive an undeliverable system message.
On 6/10/14, I get this reply: "
There was no apology for the delay.
6/11/14: I email them back saying:
Thank you for contacting me back. I understand how it is to get busy but I emailed with no reply. The best policy is to be honest to the customer right away not after a while has gone back leaving the customer on stand-by.
They never replied after that.
RUDE AND INCONSIDERATE TO THEIR CUSTOMERS. If they couldn't have done the projects quotes in a timely fashion, they should have told me a timeline at the appointment. They have no proper followthrough with their customers and leave them on stand-by.
I am now judging contractors based on how they handle the quotes process. If there is poor communication and follow-through at this stage then that is a red flag for any actual projects.
I am beginning to realize that many businesses that appear on Angie's List (and probably pay to be on here) may qualify as good businesses but "everyone" is looking at the same handful of businesses showing in their area. So these businesses know it and really do not have to do the extra catering involved as if they were not listed here. The catch here is that there are many other reputable and high quality businesses that don't want to be on Angie's List - but those are hard for us regular people to find unless there is a recommendation from someone.
Anyways, back to this current review:
This ended my business relations with this company. It was a waste of my time relaying detailed information and additional photos to this business.
NOTE: WHEN GETTING QUOTES I LEARNED THE HARD WAY - ALWAYS ASK HOW LONG FOR THEM TO GIVE YOU YOUR QUOTES. AFTERALL, IF YOU NEED TO BUDGET YOUR PROJECT AND PLAN FOR IT, IT IS YOUR VALUABLE TIME BEING WASTED WHEN BUSINESSES CANNOT FOLLOW-UP IN A SHORT TIME AFTER THE INITIAL APPOINTMENT WITH THE QUOTES FIRST. ALSO, ASK IF THEY ARE INTERESTED IN YOUR TYPE OF PROJECTS, REGARDLESS WHEN THE QUOTES ARE ACCEPTABLE. AND IF THEY LIKE WORKING WITH THE CUSTOMER ON DETAILS OF THE PROJECTS, OR NOT.
So after some researching of Home Improvement Companies, I decided that
Their pricing was reasonable. They actually listened to my needs and gave me a solution.
We needed all new 36" entry doors and screen door. Our porch had weather damaged and siding was actually falling off near the windows. It was easy for a small animal to get through this damage also. All of this needed to be gutted and rebuilt.
The owner, Bill
I was also happy to know that this was a "one stop shopping company" meaning that they employ roofers, carpenters, electricians, painters, etc. and that I didn't have to get them from other sources to get my job completed.
Our porch is beautiful. There's an oak shelf going around the entire porch right under the windows for plants, etc. The windows were custom made. Our very large closet is just what I wanted. There's a small ramp going into the kitchen and it also has an oak shelf on top of a half wall beside ramp. Special Italian decorative scrolls were done on our walls for an added touch.
I didn't realize that our roof already had three roofs so
A special thank you goes out to father & son team,
Great job guys!! I will definitely call on
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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