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There were other trees that I had questions about and we discussed the options. One tree had some dead branches that he agreed to trim. Another tree, a kousa dogwood, had sentimental value to me but was a bit over sized for its location. It was very close to my garage and my neighbors garage and was being crowded by an evergreen. We discussed relocating it which would be difficult and not something that
In addition, my neighbor had some trees that she needed to have trimmed as well. He offered a discount if we both had the work done on the same day.
I received the estimate which was reasonable and with the Big Deal and the discount the entire job was very a affordable. However, I had difficulty purchasing the Big Deal due to a computer glitch of some sort and then there was a mix up with the notification and communication between the
The morning the work was to be done, the arborist arrived with the two men who were doing the work. The arborist explained all of the work that was contracted and left while the men prepared their gear. It became very clear very quickly that this was not a compatible team. One guy was apparently experienced, knowledgeable and prepared, while the other seemed clueless and disinterested.
The work started with the kousa dogwood. Although they were instructed to take 6' feet or so off of the top, the first snip was one of the lower branches. I was unaware that he even had a pair of pruning shears in his hand when it happened. Fortunately, I was able to stop further destruction, so I thought. As I was explaining that I did not want the lower branches touched, the arborist returned. He offered to trim the dogwood while the others tended to cutting down the trees along the fence. Since he had instructed the other guys on what needed to be done to the kousa dogwood, I didn't expect that he would do anything else. However, he started cutting branches out of the middle of the tree at the
In the mean time, the guys who where cutting the other trees did what they thought was enough. I wanted even more branches cut from the one large tree remaining but I was told it was not "necessary." It seemed to me that the crew member in the tree was having such a hard time with the other guy that he just wanted to get the job done and over.
While one guy "cleaned up" the other went to a third job, not originally scheduled, across the street. After reviewing what they had done, I questioned why they didn't cut the trees closer to the ground. The response was that the fence was too close. A bit of a lame excuse but I did not believe that it was worth arguing.
I contacted the arborist who did come back to review the job. He sent another couple of guys to "finish the job" and clean up. The second crew did a somewhat better job but there were still small logs left on my property, the large tree stump was not cut as close to the ground our the fence as it could have been and the kousa dogwood was still towering over my garage and no longer as full as it should still be.
I also later learned that the crew cut down my neighbors
I was informed that the guy with the bad attitude in the first crew was no longer with
I had to delay writing this review in order to eliminate the emotion and just provide the facts. I hope that this has been helpful from all perspectives.
It was a really fast, complete job. I am very pleased. I would definitely have them do future work.
The earlier date worked out, the crew completed the task quickly, cleaned up the yard including some bushes requiring cutting but not part of the estimate, and moved on to the next job.
We paid after the services had been rendered and were highly satisfied. The extra work was done gratis."
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