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After I asked a few clarifying questions which Mat deftly handled, we shook hands and I asked how much of a down payment he would need to set a schedule date and get started. Mat replied "I don't do business that way. You can give me a check or credit card for 1/3 of the total estimated cost when my crew shows up and get started . . .". What a refreshing surprise - a business man who actually who trusts his customers!
Mat then asked where and when I wanted the dumpster and, on the appointed date and time, my doorbell rang and I was introduced to Mat's crew -
In my not inconsiderable remodeling experience, I have found the crew to be perhaps the most significant factor in the amount of pain (parking issues, arrival times, amount of unnecessary noise, excess obscenities at volume, time wasting, general loathsomeness on occasion, etc.) my home remodeling projects brought to bear on me, the homeowner / customer.
As it turns out,
Like any water damage project, this one evolved as the crew opened up the walls and began to determine the required structural and finish repairs. Mat said his crew would not start to rebuild and/or repair anything until they had uncovered and dealt with the problem at its source. His guys found a few issues and got started ripping more back. Within a few hours they called me out and showed me the situation - the leaks that had ruined the structure and room finish likely had their origin in the sun room structure above.
This necessitated a sun room specialist. Luckily, I had one - another great guy who had previously worked on my sun room in past years -
Mat called me later that afternoon, having established contact with
Mat coordinated the complex scheduling and work plan based on each
Then, Mat called, told me they were done, asked about my thoughts regarding the job, etc., and said he had some news on the billing. I thought "here it comes - the added Change Order costs . . ."
What a shock I received instead - Mat told me that because they had used fewer materials and hours than he had estimated, I was due approximately $2000 credit on my final balance!
There's a lot more I could relate regarding Mat's and his crew's professionalism and my complete satisfaction with all of their work, especially the finish work, but I am tired of pecking this out. I can only hope the reader gets the gist of my message - Mat and his crew over-delivered and then charged me less than what I had agreed was fair value. Mat and crew will get and ald all future business from me and I will not hesitate to recommend him to my family and friends!
In the end we felt that
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