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Swampscott Roofing Articles
Roofing reviews in Swampscott
After sending in a deposit and leaving multiple messages, I was not contacted until 2 months later via email. After asking multiple times for a date where the work would be performed, I gave up. It was not until another month where I was told that the roof would be done in 10 days. After 10 days I called and left yet another message, the 4th at this point. Instead of calling me back I received another email the next day.
Three days after the 10 day deadline they finally show up to do the roof. Flashing needed to be done and some roof boards needed replacing, which doubled the price that I was quoted. Then the roofers left without discussing any of the work that was done, and there is a valley in the roof that has no shingles. There may be a reason, but once again my call was ignored and I had to leave another message.
Overall I am very unimpressed with the professionalism and have never had a worse experience. I hope there is a good reason to leave the valley un-shingled, because I am not sure how long I will have to wait to get them to come and fix the work.
The only (relatively minor) area for improvement I have for them was in their responsiveness during the time period of sending in a deposit check and actually scheduling the job. I was given a ballpark wait of a month with the expectation of a phone call around week 3 to talk schedule. I called the office on week 5 and wasn't thrilled with the response. I completely understand waiting for quality work and have no problem with that; I just feel the staff should be more proactive about keeping customers updated as the weeks progress.
We got the job scheduled and it went great. The worked spanned a couple days and I worked with 2 leads on site during this time. Both were excellent. The work was thorough, well communicated, efficient, and professional (including the crews cleaning up). At one point there was an unexpected structural discovery (rot). I got a call from
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- Roofing ContractorsInnovative Contracting Services Inc (ICS)Member Price$7995 $11000VIEW
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