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The only (relatively minor) area for improvement I have for them was in their responsiveness during the time period of sending in a deposit check and actually scheduling the job. I was given a ballpark wait of a month with the expectation of a phone call around week 3 to talk schedule. I called the office on week 5 and wasn't thrilled with the response. I completely understand waiting for quality work and have no problem with that; I just feel the staff should be more proactive about keeping customers updated as the weeks progress.
We got the job scheduled and it went great. The worked spanned a couple days and I worked with 2 leads on site during this time. Both were excellent. The work was thorough, well communicated, efficient, and professional (including the crews cleaning up). At one point there was an unexpected structural discovery (rot). I got a call from
I am happy with "
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