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This may be a common procedure for cleaning ducting and I am not attempting to ding this company, however here's my prior experience:
My previous duct cleaning several years ago by another company that I lost track of, involved much more. My dryer was moved in the laundry room for access to the venting inside, and it was checked for lint build up. Then the ducting was suctioned out from the exterior and interior venting using powerful truck vacuum equipment in addition to brushes. I felt confidant that there was no residual lint in my dryer system.
I am sure this company does competent work, it just did not meet my expectations of how I wanted my ducting for my dryer cleaned.
2) On 8/28, I received a call around noon to let me know that the service person was in Virginia and was running late on the appointment set between 10:00 and noon to clean my vents. I told him that I thought that the other guy and I set the service up between 10:00-1:00 but that I preferred closer to noon AND that the service was only to clean the dryer vent via Big Deal from Angie's List.. So apparently, we did not understand each other on the phone call the previous day.
3) The service guy (
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