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He does have an email on the homepage but he does not check it regularly, which is frustrating. Once he returned a phone call and gave me his email, communication went well. The door is working well and we are pleased with the end result.
Rani provided a list of materials I needed to buy and said he would reach out to me after a week to see if I had them. Unfortunately it took me three weeks to buy all the materials.
This was when the biggest hassle occurred. Once I had the materials I reached out to Rani to schedule a carpenter. Unfortunately they were always too busy. Week after week, too busy, too busy, too busy. I understood that my project was small but I had prepaid and purchased the materials. Rani kept saying he would call if something freed up. Finally I tried calling on a Wednesday and he said he had a carpenter who had unexpectedly freed up and could come by that morning.
The work done was sufficient. I think the $250 I paid for the deal was acceptable, but the claimed value was $400 and I don't feel the quality of the work was worth that price. In addition Rani told me I needed to buy new screening, but the carpenter was able to use the existing screens (it was only the wood that needed replacing) so I bought that for nothing.
All in all it was only minor annoyances, in the end the work we needed got done which is why I give them a B, but if I were to need work again in the future I would probably try a different contractor, one with more A reviews here.
He created custom rails for the side of the bed that look great with great use of some vintage hardware with a stain that matches extremely closely. He did charge a little extra for delivery to Philadelphia but it was totally worth it and I have a bed as good as new (I upgraded to a King, but this bed is now in my guest bedroom).
I would highly recommend
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