Reading Heating Oil Companies

in Reading, MA

Sample Reviews

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Our furnace
during the "Artic Vortex" in January 2014. We called Woods at 5:30 am, got a call back within half an hour and a service repairman was at our home within the next hour. Amazing service! A week later, we had a scheduled, full service check and tune-up of our system. Both the emergency call and tune-up were covered in our annual service contract which cost $234.
Four years ago, when we switched to Woods, they found a small leak in our tank and we needed to replace it before our first fill-up. [Previous company either didn't notice, or didn't care -- leak was very small, but we could definitely see it when it was pointed out to us.] Woods presented us with options for new tanks and payment plans. We had Woods replace tank with a new,
tank. Process went very smoothly and new
tank is great (compact and takes up so much less room!).
Our experience with Woods has always been great. They value our business and take great care of us.
- Debra R.
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Having just bought a house, we are new customers of this business. We had oil delivered, our heating, air conditioning and hot water systems (both natural gas and oil) checked out, cleaned and are now on a service plan. Every encounter we have had with them at the office and at our home have been courteous and professional. The technician was extremely knowledgeable and very efficient. At this point I am totally satisfied with the service we have received.
- JAMES W.

Reading Heating Oil Articles

Heating Oil reviews in Reading

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They are a great family owned oil provider. They always respond to messages in a timely fashion and can fill your tank within 24 hours!
- Danielle D.
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they responded to all all questions prior to the installation date via phone calls and e-mail. we set a date for installation which was confirmed by their office 2 days prior. The workers
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arrived at our home 7 am and began the work first inspecting the job to be done and answering all our questions. While working, they explained everything that was done. they inspected out old tank for leaks, there were none and inspected the soil around the old tank which was also clean. They completed with the work by 1pm. We were extremely happy and more than satisfied with the job done. they were very profesional, clean and went out of there way to explain everything. We would definitely recommend this company
- LAUREEN C.
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"King" Arsi and his crew did a fast and efficient job of removing our old oil tank.
My only negative feedback was in setting up the appointment. The dispatcher did not call me when he was supposed to, and I wound up having to make the appointment for the next day.
- MICHAEL S.
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did a great job estimating the cost and challenges of the project. Our old furnace was in a very confined crawl space, so removing it and moving the new unit into position was difficult. However, the technicians were very resourceful and the entire installation proceeded as planned and within budget. The duct work was also performed as promised. Three cheers for
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!
- Mark O.
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I've got mixed feelings about how this went. First, the good:
I called about 7am and got a quote on the phone for $1895 before the Angie's List coupon. They arrived at 9:30, having already secured the permits and got straight to work. They brought a 275
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tank which was too big for the space, so one of the guys went back to fetch a 225
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tank. In the meantime, the second guy pumped the oil out of the tank (it was full) out of the old tank and got the area prepped. It took both guys to squeeze out the old tank from the small enclosed room it was in and put the new one in. Most of the work was through the bulkhead and backyard. By 12:30 I had a shiny, freshly painted oil tank. All very efficiently done.
Now for the bad. I was cleaning the mess in the basement - left mostly by my oil company and not
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. I noticed that they had dragged the tank across the wooden basement floor, gouging in several places. I wasn't crazy about it, but whatever. What was worse was the backyard. It looks like they must have tagged/hit the retaining wall just right. One of the corner granite rocks was coming out. I took a few pictures and you can see them here (assuming I can get them uploaded). After I took out the pictures I examined the rock more closely, only to have it fall out and onto my hand. I stopped the bleeding and got the rock back in place, but it's clear I've got a serious problem. The retaining wall is necessary to hold back the back yard back away from the house. Now it's structural integrity will to be assessed. :(


- Theresa D.
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Office personal were pleasant and efficient. Oil delivery was on time and truck looked brand new. It wasn't but they keep their trucks clean. Driver was friendly, neat and clearly experienced. A very good experience. I will continue to use their service.
- maureen W.
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We recently opened our pool and had a tune up on our pool heater done by
Reading Heating Oil Suppliers Provider Name Locked
. The technician arrived towards the end of the appointment slot time and spent 30 minutes cleaning out the tank, changing filters and doing a basic inspection. What I really appreciated was at the end he gave me a lot of education not he pool heater, how to use it, how to run it. He also told me that it costs a lot to run the pool heater and to only use it on occasion. I really appreciated the valuable feedback and education as we just purchased the home. He also brought to my attention a bees nest that was
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in a stump nearby.
- Christopher F.
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Here is the letter I mailed to the owner on 5/27/14:
Reading Heating Oil Suppliers Provider Name Locked
Mr.
Reading Heating Oil Suppliers Provider Name Locked
,
I want to make you aware of my experience with a service call for my air conditioner that was
performed on Sunday, 5/25/14 by
Reading Heating Oil Suppliers Provider Name Locked
W., invoice #371470. It rises to the level that it should be
reported to the Better Business Bureau.
Here is my full account:
On the evening of 5/24 I noticed just before going to bed that the temperature was 77 when it’s
normally 73 by then. I checked the circuit board and it was flashing a code 84
(5 consecutive high pressure trips). I reset the system and after 5 minutes it
started but the condenser motor seemed slow to get going. At 5am I saw that the temp was back up to 77
and the control panel had a code 31 (prelude to code 84) and while I was at the
unit the compressor started to run but not the fan so I quickly gave it a push
and it cranked up to full speed. I then
gave your company a call for a service visit.
At around 8am I got a call on my land-line phone from what I think was a supervisor. He called
because he said that the tech said my cell phone was offline, however, I called
my cell from the land-line and it worked just fine and there were no missed
calls. I appreciate the fact that the supervisor did some research to get my
other number and call me. I discussed with him what was going on and he felt as
I did that it was obviously a bad capacitor. I asked him if he needed the part
number so the tech would have it with him and he said no, he’ll have it. He said the tech would call and would
probably be there by 10am. At 9:30 he showed up without calling, I quickly
changed clothes to
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him.
The panel was already off and
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turned off the breaker and checked the capacitor. He then
proceeded to remove another panel and remove the cover from the compressor. He
didn’t really seem to be checking anything and I asked him if he thought
something else was wrong. He nodded his head yes and pointed to the compressor
and fan motor! He said the compressor
was locked out. He said he had to go to his truck and work me up an estimate. I
said that the compressor had been working fine all morning and I asked if he
was sure it didn’t just need a capacitor. He looked a little dumbfounded and because
of my prodding he re-checked the capacitor and this time determined it was bad.
He again said he had to go to his truck to work up an estimate. I asked, why
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’t you put in the capacitor first and see if it all works fine or not? I also asked him why he thought it needed a
compressor and he said it was because of a code 72. I told him that it never
had a code 72 until he turned the power off.
I also asked him about any warranty that may be left, since your company
installed it in December of 2012.
He left and came back with an estimate of $198.00 labor; the capacitor was still under a 10 yr
part warranty. There was no fan or compressor in the estimate. He then told me
he only had ½ a cap on the truck but that would get the fan going. So, I wasn’t
going to get an OEM part but at least I would have A/C.
While he was out getting the estimate I turned the system back on and gave the fan a push to
show him when he returned that it all works. When he came back and changed the
cap he turned the system off and when he did I pointed out to him that as soon
as he did, the code 72 returned, which is normal because there was no power to
the compressor. The cap got installed and it’s been working fine ever since.
Up until this service call I would have felt confident in telling my wife to call your
company and have you take care of any problems without me having to oversee it.
There was nothing about this visit that didn’t seem like a blatant attempt to
rip us off. I’ve been a supervisor of around
20+ professional automotive technicians for many years and the feeling I got
from this tech was a deliberate con, snow-job. There didn’t seem to be anything professional
about the inspection or explanations; it looked like a pure setup, plain &
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,
and probably worked on most customers. How many others have bought compressors
and fans that didn’t need them? And how
long have they suffered without A/C while waiting for the ‘needed repairs’?
I am 0% satisfied, and I expect a full refund per your %100 satisfaction
guarantee. I also expect to hear how you are handling this matter because it
deeply concerns me that this may be going on with other unsuspecting, trusting
customers as well, in which case, I shall be reporting this to the BBB and
Angie’s list.
Here is an email response from
Reading Heating Oil Suppliers Provider Name Locked
on 5/28/14:
Thank you for your letter.
Firstly I would like to apologize for the
inconvenience and disappointment that you experienced in dealing with
our technician on 05/25/2014.
In your letter you questioned the capacitor's warranty. Below is my response:
Regarding the capacitor's warranty; warranty is
voided by the manufacturer of the equipment if the equipment has not
been maintained by a licensed HVAC contractor at least once per year,
and/or if the equipment's reason for failure is lack
of maintenance. This information was given to you the day of the
installation (it can be found in the install package). According to our
records (since the unit was installed in 2010), the equipment has been
maintained four times in the past four years but
has not been maintained in the last year and a half, therefore we must
charge you for the replacement of the capacitor, unless you can provide
proof of maintenance and the manufacturer approves your claim. These
are the manufacturer's rules, not ours and
that is what our technicians follow.
You being a supervisor of over 20+ professional
automotive technicians as you state, should be clear in manufacturers
maintenance requirements. You should also understand that as a manager
just because one employee may not follow company
values, rules or systems, does not define the rest of the staff.
I can assure you that your complaint and feedback
has given me the opportunity to remedy any problem that may have existed
regarding our diagnostic process with this and other technicians, and
will help to improve our services further.
Cool
Reading Heating Oil Suppliers Provider Name Locked
has not been in business for over 50 years by "ripping off
customers." We are still in business not just because we value our loyal
customers feedback, but because we treat all of ours customers with
respect, integrity, and honesty. These are our
values, and ALL employees must attain these traits.
Our company stands in our 100% satisfaction
guarantee
Reading Heating Oil Suppliers Provider Name Locked
, therefore I have processed a refund for $198.00 that
will go back to your VISA card. Please allow 7-10 business days for this
to appear on your records.
Once again, please accept my sincere apologies.
Should you require any further assistance, you are welcome to contact me.
Here is my response to Mr
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on 6/13/14:
The refund that you stated that you already processed has not come
through. I called Visa and they show nothing is in the works, and it
normally only takes 3-5 days they said. This refund was to be my sign of
your company's credibility and integrity, sadly it hasn't come about.
What is the status of this refund?
There has been no response. Obviously management is also dishonest in this company.
I had spent a lot of money with this company over the years and was considering putting that refund back into a maintenance agreement and accepting that maybe I did just get one bad apple. But there are bad apple(s) in management, too, so use them at your own considerable risk.

- Steve H.
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All Heating Oil Suppliers in Reading, MA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Fagundes Plumbing & Heating Inc

225 Stedman St Ste 16
Lowell, MA

A-1 NEW & USED PLUMBING & HTG

30 PROSPECT ST
Somerville, MA

Academy Hill Plumbing

19 Academy Hill Rd
Brighton, MA

Amandas Fuel

100 Hicks Ave
Medford, Ma

Anderson Oil Service

6 Walnut Hill Park
Woburn, MA

Atlas Glen-Mor

295 Eastern Ave
Chelsea, MA

Ayotte Plumbing Heating & Air Conditioning

108 MIDDLESEX ST
North Chelmsford, MA

Bedford St Plumbing

177 Bedford St
Burlington, MA
Reading Zip Codes

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