Access to trusted reviews, the best Heating Oil Suppliers and exclusive discounts!
Real Member ReviewsMemberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
DealsAngie’s List is a Community that you’ll use time after time. Research who to hire, learn tips and tricks, and consult with your neighbors
Instant Community AccessMembers can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
Complaint ResolutionIf a project goes badly, Angie’s List has a complaint resolution team standing by to help you.
Reading Heating Oil Articles
Heating Oil reviews in Reading
I called about 7am and got a quote on the phone for $1895 before the Angie's List coupon. They arrived at 9:30, having already secured the permits and got straight to work. They brought a 275 went back to fetch a 225
Now for the bad. I was cleaning the mess in the basement - left mostly by my oil company and not
I want to make you aware of my experience with a service call for my air conditioner that was
performed on Sunday, 5/25/14 by
reported to the Better Business Bureau.
Here is my full account:
On the evening of 5/24 I noticed just before going to bed that the temperature was 77 when it’s
normally 73 by then. I checked the circuit board and it was flashing a code 84
(5 consecutive high pressure trips). I reset the system and after 5 minutes it
started but the condenser motor seemed slow to get going. At 5am I saw that the temp was back up to 77
and the control panel had a code 31 (prelude to code 84) and while I was at the
unit the compressor started to run but not the fan so I quickly gave it a push
and it cranked up to full speed. I then
gave your company a call for a service visit.
At around 8am I got a call on my land-line phone from what I think was a supervisor. He called
because he said that the tech said my cell phone was offline, however, I called
my cell from the land-line and it worked just fine and there were no missed
calls. I appreciate the fact that the supervisor did some research to get my
other number and call me. I discussed with him what was going on and he felt as
I did that it was obviously a bad capacitor. I asked him if he needed the part
number so the tech would have it with him and he said no, he’ll have it. He said the tech would call and would
probably be there by 10am. At 9:30 he showed up without calling, I quickly
changed clothes to
The panel was already off and
proceeded to remove another panel and remove the cover from the compressor. He
didn’t really seem to be checking anything and I asked him if he thought
something else was wrong. He nodded his head yes and pointed to the compressor
and fan motor! He said the compressor
was locked out. He said he had to go to his truck and work me up an estimate. I
said that the compressor had been working fine all morning and I asked if he
was sure it didn’t just need a capacitor. He looked a little dumbfounded and because
of my prodding he re-checked the capacitor and this time determined it was bad.
He again said he had to go to his truck to work up an estimate. I asked, why
compressor and he said it was because of a code 72. I told him that it never
had a code 72 until he turned the power off.
I also asked him about any warranty that may be left, since your company
installed it in December of 2012.
He left and came back with an estimate of $198.00 labor; the capacitor was still under a 10 yr
part warranty. There was no fan or compressor in the estimate. He then told me
he only had ½ a cap on the truck but that would get the fan going. So, I wasn’t
going to get an OEM part but at least I would have A/C.
While he was out getting the estimate I turned the system back on and gave the fan a push to
show him when he returned that it all works. When he came back and changed the
cap he turned the system off and when he did I pointed out to him that as soon
as he did, the code 72 returned, which is normal because there was no power to
the compressor. The cap got installed and it’s been working fine ever since.
Up until this service call I would have felt confident in telling my wife to call your
company and have you take care of any problems without me having to oversee it.
There was nothing about this visit that didn’t seem like a blatant attempt to
rip us off. I’ve been a supervisor of around
20+ professional automotive technicians for many years and the feeling I got
from this tech was a deliberate con, snow-job. There didn’t seem to be anything professional
about the inspection or explanations; it looked like a pure setup, plain &
and probably worked on most customers. How many others have bought compressors
and fans that didn’t need them? And how
long have they suffered without A/C while waiting for the ‘needed repairs’?
I am 0% satisfied, and I expect a full refund per your %100 satisfaction
guarantee. I also expect to hear how you are handling this matter because it
deeply concerns me that this may be going on with other unsuspecting, trusting
customers as well, in which case, I shall be reporting this to the BBB and
Here is an email response from
Thank you for your letter.
Firstly I would like to apologize for the
inconvenience and disappointment that you experienced in dealing with
our technician on 05/25/2014.
In your letter you questioned the capacitor's warranty. Below is my response:
Regarding the capacitor's warranty; warranty is
voided by the manufacturer of the equipment if the equipment has not
been maintained by a licensed HVAC contractor at least once per year,
and/or if the equipment's reason for failure is lack
of maintenance. This information was given to you the day of the
installation (it can be found in the install package). According to our
records (since the unit was installed in 2010), the equipment has been
maintained four times in the past four years but
has not been maintained in the last year and a half, therefore we must
charge you for the replacement of the capacitor, unless you can provide
proof of maintenance and the manufacturer approves your claim. These
are the manufacturer's rules, not ours and
that is what our technicians follow.
You being a supervisor of over 20+ professional
automotive technicians as you state, should be clear in manufacturers
maintenance requirements. You should also understand that as a manager
just because one employee may not follow company
values, rules or systems, does not define the rest of the staff.
I can assure you that your complaint and feedback
has given me the opportunity to remedy any problem that may have existed
regarding our diagnostic process with this and other technicians, and
will help to improve our services further.
customers." We are still in business not just because we value our loyal
customers feedback, but because we treat all of ours customers with
respect, integrity, and honesty. These are our
values, and ALL employees must attain these traits.
Our company stands in our 100% satisfaction
will go back to your VISA card. Please allow 7-10 business days for this
to appear on your records.
Once again, please accept my sincere apologies.
Should you require any further assistance, you are welcome to contact me.
Here is my response to Mr
The refund that you stated that you already processed has not come
through. I called Visa and they show nothing is in the works, and it
normally only takes 3-5 days they said. This refund was to be my sign of
your company's credibility and integrity, sadly it hasn't come about.
What is the status of this refund?
There has been no response. Obviously management is also dishonest in this company.
I had spent a lot of money with this company over the years and was considering putting that refund back into a maintenance agreement and accepting that maybe I did just get one bad apple. But there are bad apple(s) in management, too, so use them at your own considerable risk.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Heating Oil Suppliers in Reading, MA
Join Angie's List to get the best local reviews in Reading.
- Instant access to reviews for 700+ services
- Exclusive service discounts - up to 70 percent off!
- Top-notch support from our live call center